Temple Fortune Medical Group
The Temple Fortune Health Centre, 23 Temple Fortune Lane, London, Greater London, NW11 7TEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Ehteram Mahdavi - Posted on 30 April 2024
Since I joined this practice my total experience has been so positive and the support and care which my daughter and myself received ( during bad days) was excellent
Visited August 2023
Review titled Temple Fortune Medical Group
Replied on 01 July 2024
Dear Ehteram Mahdavi, Thank you so much for sharing your experience with us! We are thrilled to hear that you and your daughter have had such a positive experience with our practice. Providing excellent care and support, especially during tough times, is our top priority. We appreciate your kind words and look forward to continuing to serve you both. Kind regards, Temple Fortune Medical Group
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Review titled Vindictive reception staff member
Rated 1 star out of 5
by RHchandra - Posted on 23 June 2023
I have been struggling with sciatica pain since 2/6/23. My wonderful and caring Gp gave me a strong pain killers to manage my pain until I could get an appointment with the Msk practitioner. Today I had an appointment and I had noted down the time of the appointment to be at 12.30 the instead of 12.10. I realised the mix up when I arrived. The receptionist at the desk was one of the staff members who is unprofessional. She initially refused to be helpful and I left the surgery knowing that reception staff member will not help. But I realised given there was another 10 mts of my appointment time left, if I waited in the waiting area I could talk to the Msk practitioner and ask for advice as how I can manage my pain until my next appointment. As I was seen by her before and she always escorts her patients to the reception. I got to speak to the Msk practitioner when she came to the reception area.when I was in the waiting room, I was seen by our wonderful staff member Zen and one of the doctors I regularly consult. I have been a patient with this practice for a very long time, but this particular individual uses their position and makes it very difficult for me. I have complained to the practice manager and also to two of the partners of the practice. Today I receive a text at 17.07 informing that I Missed my appointment. The receptionist was fully aware it was a genuine error on my part. Whywould one suffering with sciatica pain will miss an appointment that was booked a week ago??? If I knew I am going to be late, I will call the surgery. Due to individuals like this reception staff member the practice gets bad reviews. The Doctors at the practice are wonderful, caring and supportive. But due to a few unprofessional reception staff members, this practice gets a bad reputation. I wish , these individuals are given training in dealing with Patients. We don’t go to the surgery for social reasons. This is a Gp practice and not a corner shop or a supermarket. It saddens me that staff members like the one i had to face today, make me fearful when I have to contact the practice. There are times I have called several times if I get through to one of the unprofessional staff members. These staff members are able to hide behind the practice title. If one plans to cancel and does not notify the practice then the message i received is appropriate. But when a Patient genuinely get the time wrong, is this message appropriate? But….It’s was an opportunity for this particular staff member didn’t want to miss. enclosed message I received at 17.07 We're sorry that you missed your appointment. In future, please notify the practice so we can offer it to someone else. Thanks, Temple Fortune Medical Group
Visited June 2023
Review titled Temple Fortune Medical Group
Replied on 19 February 2024
Dear R Hchandra, Thank you for taking the time out to write us a review. We are sorry to hear that you had a negative experience at the surgery, we always strive to provide our patients with the best experince and care. In order for us to further investigate this matter, please email us on tfmg@nhs.net so we can look into this. We look forward to hearing back from you. Best wishes, Temple fortune medical group
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Review titled No online no telephone either
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
It is now virtually impossible to get an appointment in the practice. Yes in the past pre pandemic it was good. Different Drs locums no continuity I despair and pray for improvements in the awful system of waiting 1 hour on the phone to be told there are no appointments!!! Try getting more staff a newer building is not the answer manage the service better .
Visited January 2023
Review titled Temple Fortune Medical Group
Replied on 26 June 2023
Hi, Thank you for sharing your feedback, I apologize that we did not meet the standards and you were not satisfied with the service at Temple Fortune Health Centre. In regards to not being able to book an appointment, once again we are sorry to hear that you were unable to book an appointment on time. We are currently providing slightly more appointments than recommended by NHS England. We have introduced a new way of consultations last year which is available on the practice website, see link https://www.tfmg.org.uk/ we highly recommend using an e-consultation and we will action it within 72hours. Please see this useful video for more information. https://www.tfmg.org.uk/what-is-econsult We also have an out-of-hours service available for patients registered in Barnet, please see the link for more information: https://www.tfmg.org.uk/opening-hours & https://barnetfederatedgps.org.uk/extended-access-service/ this service is available on bank holidays, Christmas day, and Good Friday. Your comment above has been discussed with the Practice Manager & he is happy to discuss it via telephone or face to face & listen to call recordings etc. Please contact the reception on 0208 209 2401 to arrange a suitable time for a meeting. I do hope that I have addressed your concerns and I would like to apologize for any inconvenience it may have caused for and on behalf of the practice. Kind regards Admin Team Temple Fortune Medical Group
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Review titled Great service
Rated 5 stars out of 5
by Theresa - Posted on 12 January 2023
I had to change my old surgery as I wasn't able to get appointments for my hip osteoarthritis. I moved to Temple Fortune Surgery and I am very pleased I did. Thank you for the service.
Visited January 2023
Review titled Temple Fortune Medical Group
Replied on 12 January 2023
Dear patient, Thank you for your feedback, it is really appreciated. We are happy to hear that your healthcare needs have been met and we look forward to continue helping you. Thanks, Temple Fortune Medical Group
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Review titled Very good surgery
Rated 5 stars out of 5
by Leonida - Posted on 17 January 2023
2 week ago I had an emergency and I was seen same day. They sent me for more investigation in no time. Very happy with the staff and the doctor.
Visited January 2023
Review titled Temple Fortune Medical Group
Replied on 19 February 2024
Dear patient, Thank you for sharing! Everyone at our practice strives to provide an excellent patient experience. We look forward to continuing to help you with your medical needs. Thanks, Temple Fortune Medical Group
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Review titled Awful experience
Rated 1 star out of 5
by Ana - Posted on 06 December 2022
This is the worst practice I have been registered with in London so far. I can never get appointment. After being for a week with a horrible pain in my back I called practice and stayed on the phone for 1hr 10 min to be told there are no appointments and to call at 2pm when I asked why I can’t get appointment now for 2pm ( as they have them for the afternoon) receptionist hang up on me. I went to the practice and manager said she understands my pain but she can’t do anything. Disgrace that patients need to go and cry from pain in the practice and even then not be offered appointment but they suggest i go to a&e. I’m looking for a new GP practice. This practice should be reviewed if fit to be opened.
Visited December 2022
Review titled Temple Fortune Medical Group
Replied on 26 June 2023
Hi, Thank you for sharing your feedback, I apologize that we did not meet the standards and you were not satisfied with the service at Temple Fortune Health Centre. In regards to not being able to book an appointment, once again we are sorry to hear that you were unable to book an appointment on time. We are currently providing more slightly more appointments than recommended by NHS England. we have introduced a new way of consultations last year around July/August which is available on the practice website, see link https://tfhc.webgp.com/ we highly recommend using complete an e-consultation and we will action it within 72hours. Please see this useful video for more information. https://www.tfmg.org.uk/what-is-econsult We also have an out-of-hours service available for patients registered in Barnet, please see the link for more information: https://www.tfmg.org.uk/opening-hours & https://barnetfederatedgps.org.uk/extended-access-service/ this service is available on bank holidays, Christmas day, and Good Friday. Your comment above has been discussed with the Practice Manager & he is happy to discuss it via telephone or face to face & listen to call recordings etc. Please contact the reception on 0208 209 2401 to arrange a suitable time for a meeting. I do hope that I have addressed your concerns and I would like to apologize for any inconvenience it may have caused for and on behalf of the practice. Kind regards Admin Team Temple Fortune Medical Group
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Review titled Very happy with the practice
Rated 5 stars out of 5
by Gary - Posted on 09 January 2023
Recently I moved in the area and registered with Temple Fortune Medical. I was very well looked after and I have got the highest praise for them.
Visited December 2022
Review titled Temple Fortune Medical Group
Replied on 26 June 2023
Dear patient, Thank you for your feedback. We are glad to hear that you are happy with the level of help and care you receive at the practice. I will be sure to pass your feedback on to the team at Temple Fortune Medical Group. Best wishes, Temple Fortune Medical Group
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Review titled Difficulty booking an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 02 November 2022
On the 31.10.2022 I telephoned at 8.30 am to make a same day appointment for my son. The automated service stated I was first in line. After 45 ministers of waiting I cancelled the call as I thought there was something wrong with the line. I then telephoned again and after a further 30 minutes of waiting I spoke to a receptionist who advised there were no slots available and to telephone again at 2 pm to see if there are any slots. She said she’d send me a link with how to book via a text. I was unable to book following this link. I was concerned I would be unable again to get an appointment if I telephoned at 2 pm and my son was unwell and needed to be seen by a doctor and so I managed to arrange for my son to see a private GP. On the 1.11.2022 I telephoned again as I have an ongoing medical issue which is not urgent. I spoke to the receptionist requesting a Monday or Friday appointment with a GP and stated it could be in a few weeks. The receptionist advised there are no slots available. I asked how do people book appointments which are not urgent. The receptionist advised people book months in advance. Again I stated I didn’t mind waiting for a month or two and she stated she could not book me a slot as the person who books those slots is sick and the receptionist advised I telephone back in one week or two and maybe the person will be back so that an appointment can be booked. I have had no problems with the GPS I have seen however it seems it is incredibly difficult to book an appointment to see a GP.
Visited October 2022
Review titled Temple Fortune Medical Group
Replied on 26 June 2023
Dear Patient, we apologies that this situation arose and for the obvious anxiety and distress it has caused you. Managing your healthcare needs, and providing you with the best care and services are extremely important to me and my colleagues here at Temple Fortune Medical Group. I would like to inform you that we have recently updated our telephone system as recommended by many practices across the country. X-on surgery connects currently the most reliable telephone service in primary care. To further understand and learn from this situation. I would also like to bring to your attention that we have a number of alternative ways of contacting the practice such as Accurx Florey see the link to find more information: https://florey.accurx.com/p/E83622 & we provide online bookable appointments (next day appointments are released at 6:30 pm every day) to our patients who have signed up for online access, see a link to find more information: https://www.tfmg.org.uk/patient-access-index there is also an Out of hours service available for patients from Monday - Friday between 06:30 - 21:00 at weekends & bank holidays between 08:00 - 20:00 see the link for more information: https://www.tfmg.org.uk/when-we-are-closed I would highly recommend visiting our practice website and exploring more about the practice. Please Note: 08:30 am & 14:00 am are the busiest time to call the practice. If in your opinion we have failed to provide satisfactory answers to the concerns raised or should you prefer to see us, we would request please do not hesitate to contact us. Best Wishes, Temple Fortune Medical Group
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Review titled Unacceptable practice
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
On hold for 1hr 20m yesterday morning to be given a phone appt one month later with doctor. Today went in at 8.30am given emergency appt at 9.30am but wasn't seen until 10.45am. Waiting in reception with my asthmatic son - running a fever, chest infection and they wanted to give him a phone appt!!!@. They should be shut down immediately.
Visited October 2022
Review titled Temple Fortune Medical Group
Replied on 26 June 2023
Dear Patient, we apologies that this situation arose and for the obvious anxiety and distress it has caused you. Managing your healthcare needs, and providing you with the best care and services are extremely important to me and my colleagues here at Temple Fortune Medical Group. I would like to bring to your attention that we have a number of alternative ways of contacting the practice such as Accurx Florey see the link to find more information: https://florey.accurx.com/p/E83622 & we provide online bookable appointments (next day appointments are released at 6:30 pm every day) to our patients who have signed up for online access, see a link to find more information: https://www.tfmg.org.uk/patient-access-index there is also an Out of hours service available for patients from Monday - Friday between 06:30 - 20:00 at weekends & bank holidays between 08:00 - 20:00 see the link for more information: https://www.tfmg.org.uk/when-we-are-closed I would highly recommend visiting our practice website and exploring more about the practice. Please Note: 08:30 am & 14:00 am are the busiest time to call the practice. If in your opinion we have failed to provide satisfactory answers to the concerns raised or should you prefer to see us, we would request please do not hesitate to contact us. Best Wishes, Temple Fortune Medical Group