Teldoc - Oakengates
Oakengates Medical Practice, 27 Limes Walk, Telford, Shropshire, TF2 6JJContact details and opening times
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Reviews
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Review titled Surgery is on Mars
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2024
Can't get phone appointment for ear infection. "No capacity" then cut off. Tried online, I said I had ear infection. Got text telling me to go to Pharmacy. Go there, told need antibiotics, so have to go to Doctors. So try 111. They said they will sort with Teldoc, but they could not get their call answered. So told to try hospital urgent treatment centre. So went, eventually got antibotics. What planet is Teldoc on? It is inhuman to treat patients this way.
Visited October 2024
Review titled Teldoc - Oakengates
Replied on 18 October 2024
Dear Patient, Thank you for taking the time to raise your concerns. I apologise for the time it took you to obtain your antibiotics. Unfortunately, once we reach capacity, we are unable to offer any appointments. We gave incorrect advice to go to pharmacy and should have directed you to UTC. For this we apologise. We will ensure our clinicians are aware pharmacy can only offer treatment to children with ear infections. Please be assured we take all complaints and concerns seriously and appreciate the time you have taken to share your views. Patient Experience Lead
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Review titled Absolutely Shocking
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
Truly awful doctors I have tried to arrange a call back with a GP regarding a certain matter now and on both occasions they have stated my number doesn't work. However it worked absolutely fine when I booked an appointment in the wrong section on the NHS app so they called me to basically tell me off for doing so. Do these guys seriously not realise what they are doing to people! They are playing with peoples health and wellbeing. Causing my condition to trigger me into having tremors, fits and be unable to walk due to the stress. In tern making me having to have more sickness off work. Truly atrocious and this is coming from someone who works for the NHS!! Currently in yet another queue trying to speak to someone and some form of management who seemingly have no idea what they are doing. I truly believe all the surgeries in Telford (not just Teldoc) need to be investigated due their shocking service!
Visited August 2024
Review titled Teldoc - Oakengates
Replied on 09 September 2024
Dear Patient, Thank you for taking the time to raise your concerns. I am sorry to hear that we have been unable to contact you. You may wish to contact us online (rather than waiting in a phone queue) by following the link for Health Co-Pilot on our website. Please be assured we take all complaints and concerns seriously and appreciate the time you have taken to share your views. Patient Experience Lead
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Review titled Disappointed yet again
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
After contacting practice with depression and no sleep. Was told to ring for routine appointment 12 day-time first one. I rang and spoke to a lovely lady told to ring each day at 8am ( as if that works last time kept re dialing to be 50th). So I will continue to take nightnurse just to sleep. What has happened to the NHS so worrying you can't afford to be ill.
Visited April 2024
Review titled Teldoc - Oakengates
Replied on 24 June 2024
Dear Patient, Thank you for taking the time to raise your concerns. We apologise that you are not happy with access to our services and appreciate your frustrations. Unfortunately, demand on our service has increased exponentially and Teldoc are doing our very best to manage within the resources we have. You may wish to consider using Online Consult via our website www.teldoc.org Please be assured we take all complaints and concerns seriously and appreciate the time you have taken to send this comment through. Should you wish for us to investigate your specific concerns further, please kindly do so by contacting us via the link below: https://teldoc.org/patient-experience-centre/ Patient Experience Lead Patient Experience Lead
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Review titled Horrendous
Rated 1 star out of 5
by Danielle - Posted on 17 April 2024
I have been with Teldoc around 7 years now or so and since Covid it has because absolutely shocking, I have a B12 deficiency which i need injections every 3 months for the rest of my life for and do you think I can ever get an appointment? Currently well over a month overdue again now and apparently they can’t book my next appointment at the time of my injection even though this is for life.. told every time I ring to ring back at 8am, always at full capacity and when you do finally get through you’re told there’s no appointments left and to ring again it’s shocking. Experiencing a lot of trouble with my hands which could be down to my B12 causing nerve damage but instead of an appointment with a DR they told me they could only offer a physio appointment! How that will diagnose me il never know. Service and experience overall with miserable staff behind the counter is appalling
Visited April 2024
Review titled Teldoc - Oakengates
Replied on 24 June 2024
Dear Patient, Thank you for taking the time to raise your concerns and please accept our apologies for the difficulties you are experiencing when trying to access an appointment. You may wish to consider using Online Consult via our website to arrange your B12 injections. www.teldoc.org Demand on our service has increased exponentially over the past few years due to new-build housing and delays in wider NHS system and Teldoc are doing our very best to manage within the resources we have. As you require routine nurse appointments for your B12, you may wish to avoid the 8am rush. Please be assured we take all complaints and concerns seriously and appreciate the time you have taken to send this comment through. Should you wish for us to investigate and look into your comments further, please kindly do so by contacting us via the link below: https://teldoc.org/patient-experience-centre/ Patient Experience Lead
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Review titled No general appointments
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2024
Tried to book a longer than normal appointment after speaking to a lovely lady pharmacist from Malinslee. For numerous problems. Only to be told there was not any. And ring back a 8am. This service is just totally unacceptable. What is going wrong with Teldoc. I can most probably guarantee that after sitting in a que with 30 other people that there wilbe no appointments tomorrow either. This is just an on going issue. And why Teldoc has not been sorted out is beyond me. You are expanding Telford more people more houses but no more doctors and facilities.
Visited April 2024
Review titled Teldoc - Oakengates
Replied on 24 June 2024
Dear Patient, Thank you for taking the time to raise your concerns and please accept our sincere apologies for the difficulties you are experiencing whilst trying to access our services. We are aware accessing appointments remains an ongoing issue and we share your frustrations. Demand on our service has increased exponentially and is indeed a national issue made worse by delays in wider NHS system. Teldoc are doing our very best to manage within the resources we have. However, you may wish to consider using Online Consult via our website to arrange a morning appointment. www.teldoc.org Please be assured we take all complaints and concerns seriously and appreciate the time you have taken to send this comment through. Should you wish for us to investigate your specific concerns further, please kindly do so by contacting us via the link below: https://teldoc.org/patient-experience-centre/ Patient Experience Lead Patient Experience Lead
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Review titled Brilliant nurses
Rated 4 stars out of 5
by marie - Posted on 25 March 2024
The nurse i saw today was brilliant and the student nurse was great but the nurses rooms are in terrible shape stain on ceiling and work botched round door marks all on the walls old paint dirty walls suppose to make u feel comfortable n relaxed but the room was discusting how can u see patiences in that enviroment and expect us to relax absolutley discusting i felt dirty cumin out of room 12
Visited March 2024
Review titled Teldoc - Oakengates
Replied on 24 June 2024
Dear Patient, Thank you for taking the time to raise your concerns and also your kind words regarding our nurses. We are sorry to hear you were not pleased with the state of the clinical room you visited. Oakengates is an old building and is currently undergoing a programme of improvement. Despite the obvious signs of aging, all our rooms are kept clean and IPC compliant to keep patients and staff safe. Please be assured we take all complaints and concerns seriously and appreciate the time you have taken to send this comment through. Should you wish for us to investigate and look into your comments further, please kindly do so by contacting us via the link below: https://teldoc.org/patient-experience-centre/ Patient Experience Lead
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
Had a blood test, received a text to make a non urgent appointment to discuss results, rang up waited in a que of over 20, to be told no non urgent appointments available, can I continue to call every day until one becomes available!! Well no not really, I am not allowed a mobile phone at work (I work for NHS) ironic, and it looks a bit unprofessional calling your gp when your working with your own patients, so I will take my chances and hope that whatever is wrong will right itself, I really feel for all those people out there desperate for a doctor's appointment, it's shocking how they feel this is an adequate service, I'm ashamed to say I work for the NHS , it is definitely not for everyone at the point of contact anymore, saying that I do have people tell me they are very happy with their GP practice, so clearly Teldoc is failing in some way and it needs addressing.
Visited March 2024
Review titled Teldoc - Oakengates
Replied on 26 March 2024
Dear Patient, Thank you for your feedback. We're sorry to hear that you have been unable to arrange an appointment. Our phone lines can be busy. An alternative is to complete an online consult via https://teldoc.org/online-consult/ or use the NHS or Patient Access apps. Yours Sincerely, Patient Experience Team
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Review titled Terrible service, clerical staff and appointments
Rated 1 star out of 5
by Louise Tippings - Posted on 19 February 2024
Very disappointed with this GP practice and Teldoc overall. I dialed 112 times this morning to get in to the call queue and when I did I was number 47. I have an outstanding complaint from January that I haven't had a response to & the consultation I had today and in the past have been a waste of time. They don't take in to account other medical teams that write to them about their patient and the outcome is very dissatisfying. The advice I got this morning from a GP was incorrect and not going to help my condition at all, what they recommended is natural treatment that has been proven to not work. Feeling very emotional having to battle with my GP surgery all the time. My consultation was by phone today but a face to face one would have been so much better. I was also told on Friday that no routine appointments are available for the foreseeable future. I understand the stress they are under but patients need correct treatment, guidance and a caring GP that works with you not against you.
Visited February 2024
Review titled Teldoc - Oakengates
Replied on 24 June 2024
Dear Patient, Thank you for taking the time to raise your concerns and please accept our sincere apologies for the delay in acknowledging your comments. We are aware of the difficulties patients are experiencing when trying to access the practice by telephone and are planning to increase our online access in line with the government’s aims to ‘modernise general practice’ which will assist us in allocating appointments based on clinical need. Please be assured we take all complaints and concerns seriously and appreciate the time you have taken to send this comment through. Should you wish for us to investigate and look into your comments further, please kindly do so by contacting us via the link below: https://teldoc.org/patient-experience-centre/ Patient Experience Lead
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Review titled Improvement idea
Rated 3 stars out of 5
by Anonymous - Posted on 18 July 2023
Recommended after a diabetic review to have a lump on my foot investigated, saw a doctor I think, then sent for an X-ray. Received results by text that X-ray normal if still worried contact surgery. Went this morning saw a paramedic they expressed concern that I did not arrange physio as stated in text. Explained that my text did not mention physio, they then looked at the X-ray and previous notes, inspected lump, disappeared and then came back with a colleague I think a doctor not certain. Left feeling quite anxious that no one seemed to know what to do. May I suggest that first your communication process for diagnosing is improved and secondly the professional seeing the patient identifies exactly who they are or even better wear a Name Badge coupled with Profession.
Visited June 2023
Review titled Teldoc - Oakengates
Replied on 24 July 2023
Dear Patient Thank you for your helpful feedback. We apologise that unclear communication has caused you to feel anxious. Our clinicians should all wear a name badge and introduce themselves and we have reminded them of the importance of doing this. If you would like me to investigate a specific concern, could I please invite you to contact me directly by visiting our website at: www.teldoc.org Many thanks Patient Experience Lead.
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Review titled Waste of my time
Rated 3 stars out of 5
by Anonymous - Posted on 10 May 2023
I visited this surgery today, first time for myself in years and was incredibly disappointed by the service. I arrived 5 minutes before my due time and sat waiting for almost 15 minutes before getting called in, only to be told I was late booking in so I only have a few minutes to discuss my problem. I checked in with plenty of time to spare but was told most of my appointment had gone so I only had a few minutes left. The appointment was hurried and I didn't feel I was listened to properly. I've come away feeling really let down.
Visited May 2023
Review titled Teldoc - Oakengates
Replied on 15 August 2023
Dear Patient Thank you for your feedback. We are very sorry to learn that you were unhappy with the service you received from our practice and we are grateful that you have brought this to our attention. I apologise that our service fell short and you felt let down. If you would like us to investigate your specific concern more fully, please contact us via our website: www.teldoc.org Patient Experience Lead