Tamworth House Medical Centre
341 Tamworth Lane, Mitcham, Surrey, CR4 1DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not good service at all
Rated 1 star out of 5
by Danielle N - Posted on 01 December 2022
I just find it so difficult to make appointments with the surgery. As a mum of two small children, trying to call at 8am on school run is nearly impossible. No one answers half the time anyway. I cannot book a routine appointment online. The service never seems to work for myself, and I cannot book for my kids. I was told by a receptionist to go to the front reception desk to ensure I get an appointment at 8 am. My child starts at 8:30, so again on a school run this is very difficult. Even during the day, I have tried to call Tamworth for my daughters MMR booster jab, which they text me about. I cannot get through for the life of me. Honestly, it's ridiculous. I have had issues previously with this GP pre-pandemic and now it's become even worse. It just feels like they just do not care about their patients.
Visited November 2022
Review titled Tamworth House Medical Centre
Replied on 06 December 2022
Dear Patient, I am so sorry you’ve had a negative experience with our surgery. This is not the experience we would want any of our patients to have and we would like to look into this further to determine what has gone wrong here. As a practice we highly value all feedback from patients and use this to improve patient care and overall experience. We understand how difficult it can be for patients to be available due to work, family or other commitments and hence we offer extra routine appointments on Tuesdays 7 am – 8 am and Wednesdays 5.00 pm – 8.00pm. Our telephone system has a call back function. Some patients find this helpful as they do not have to wait on the phone for a long time to speak to staff. I am unable to address you personally as you have posted anonymously. Please do leave me a message on the practice website. I will be more than happy to discuss your experience in more detail to understand where our service has gone wrong for you. We always strive to provide the best possible service to our patients, and I am very sorry you do not feel that you have received an acceptable level of service from us. Yours sincerely, Practice Manager