Sydenham House Medical Centre
Sydenham House Med Centre, Mill Court, Ashford, Kent, TN24 8DNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really poor service from this practice
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
Getting an appointment at this surgery is not possible. I tried calling everyday at 8am on the dot and at least 30 times just after 8am to try and secure an appointment and the phone line was engaged constantly. Same result every time I tried. Their e-consult does not work either. Tried several times to use this again at 8am on the dot and it just refers you to call 111. I appreciate the surgery is very busy but the way this surgery operates needs to change. This is putting patients health at risk! And to top this all off when you speak to the reception staff they are quite rude and condescending when you explain you have been trying over a week to get an appointment. Will be leaving this surgery asap!
Visited February 2023
Review titled Sydenham House Medical Centre
Replied on 15 February 2023
Good Morning, Thank you for your feedback. I am sorry for your experience in trying to get through via E-Consult. E-Consult service for the practice is open Monday-Friday from 8am, but once the limit of appointments are used, unfortunately E-Consult then closes until the next morning. This will then direct you to NHS 111 for further advice. Over the weekend the service is close so this will automatically direct you to NHS 111. I can assure you that we always want to help all our patients, but demand is very high, and far exceeds the resources that are available to us. This is why we have to switch off eConsult when we reach capacity. I am so sorry that you are finding it such a struggle to speak to a GP. Unfortunately, you have left no name or anyway that I can contact you. If your able to contact myself or the practice manager I can discuss with you. Kind Regards Chelsea Hodges
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Review titled Avoid at all costs....
Rated 1 star out of 5
by Mr Kieran Geary - Posted on 16 February 2023
Had enough of there poor medical care so I have tried to move to a far better surgery. Have been with these time wasters for more than ten years and when I try and do a simple transfer to another surgery they provide the new surgery with my date of birth which is wrong! How incompetent! I send a final repeat prescription in advance of me leaving and they do not provided the repeat!! I need the repeat as I am a type 1 Diabetic , have high blood pressure and have not long had a stroke! Time wasters and incompetent! They have now left me without the medication I need to remain well until I attend my new surgery for the first time! Wow! What great care they provided! So glad I have left. Avoid at all costs!
Visited February 2023
Review titled Sydenham House Medical Centre
Replied on 20 February 2023
Dear Mr Geary. Thankyou for your feedback. I have spoken with the practice manager and she advises me she has rectified your prescription issue. I would like to send our apologises for this error. Kind Regards Chelsea Hodges
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Review titled Struggling with econsult
Rated 2 stars out of 5
by Anonymous - Posted on 13 January 2023
I know how under pressure this service is, however I find the econsult unusable. I only seem to find NHS 111 or a list of illnesses and how I can help myself. If there is a way to use it I have not found it today.
Visited January 2023
Review titled Sydenham House Medical Centre
Replied on 16 January 2023
Dear Patient, Thank you for your feedback. I am sorry for your experience in trying to get through via E-Consult. E-Consult service for the practice is open Monday-Friday from 8am, but once the limit of appointments are used, unfortunately E-Consult then closes until the next morning. This will then direct you to NHS 111 for further advice. Over the weekend the service is close so this will automatically direct you to NHS 111. I hope you have managed to get through to get an appointment. You can email on sydenhamhouse@nhs.net for my attention if you wish to discuss. Kind Regards Chelsea Hodges
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Review titled Cannot get through to make appointment.
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2023
Trying to phone for an appointment no 50 in the queue at 8am, try to do econsult, no form available. I find this a poor service, there must be easier way to get an appointment. This has been my experience in the last few months.
Visited January 2023
Review titled Sydenham House Medical Centre
Replied on 30 January 2023
Good Morning, Thank you for your feedback. I am sorry for your experience in trying to get through via E-Consult. E-Consult service for the practice is open Monday-Friday from 8am, but once the limit of appointments are used, unfortunately E-Consult then closes until the next morning. This will then direct you to NHS 111 for further advice. Over the weekend the service is close so this will automatically direct you to NHS 111. I can assure you that we always want to help all our patients, but demand is very high, and far exceeds the resources that are available to us. This is why we have to switch off eConsult when we reach capacity. I am so sorry that you are finding it such a struggle to speak to a GP. Unfortunately, you have left no name or anyway that I can contact you. If your able to contact myself or the practice manager I can discuss with you. Kind Regards Chelsea Hodges Kind REg
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Review titled eConsults is a joke
Rated 2 stars out of 5
by Anonymous - Posted on 25 January 2023
I wanted to book an appointment with a GP about my mental health and decided to use eConsults. It was just before 9am on Wednesday; I tried to book an appointment. I could not book an appointment to talk to a doctor because I saw the following message: "Please note eConsults are only available during 8am-10am Monday to Friday You can submit a consultation again from 8am tomorrow. If you need help in the meantime, call 111 or .... Who is in control of eConsult? Have they got a watch? Can they tell the time? 111 cannot help me with my mental health.
Visited January 2023
Review titled Sydenham House Medical Centre
Replied on 26 January 2023
Good Afternoon, I am sorry you have not be able to get through via E-Consults. Unfortunately once the e-consult list is full it closes until the next morning. If you are able to give the surgery a call or email into sydenhamhouse@nhs.net someone will be able to help with your request. Kind Regards Chelsea Hodges
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Review titled Who knew getting prescription was so hard !
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
I work strange hours and due to the poor service from my local pharmacies, I decided I would like to collect my prescription from my surgery, not fussy how I get it whether it be paper based or the prescription code and I would like to make the choice of which pharmacy I use when. I was told by the reception staff this would be ok about 5 months ago. Since then I have not been able to collect my prescription easily. As I need to have a prescription every 2 weeks roughly, this is beginning to grate on my nerves. I have the same conversation every time, with different less than helpful staff about the fact I don't have a designated pharmacy, I do know this. After every conversation no solution is offered, I have even been told via phone message a prescription for essential medication will not be released as I don't have a dedicated pharmacy despite putting in the notes on the online prescription ordering system I will collect from the surgery. Please help me with a solution that does not involve me having a dedicated pharmacy and allowing me to make a choice about how and where I get my prescription filled.
Visited January 2023
Review titled Sydenham House Medical Centre
Replied on 26 January 2023
Good Afternoon, I am sorry you seem to be having trouble with your prescriptions. Please would you be able to leave your name so we are able to contact you regarding your issues. Alternatively you can email in to sydenhamhouse@nhs.net or come to the surgery and request for the reception/practice manager and they will be able to help you. Kind Regards Chelsea Hodges
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Review titled Veey Inefficient
Rated 1 star out of 5
by Onyedikachi Chukwuma - Posted on 18 January 2023
It has been difficult getting appointments from this surgery recently even for children. At least on two occasions, they claimed there was no appointment slots left that I should call back the next day by 8 am as they're unable to book on advance. To my surprise I rang by 8.01am the next day and was told no available appointments and I was wondering if the slots were filled at night. This is the major reason why A/E and UTC departments are usually crowded. It's very frustrating especially when A/E and UTC waiting times are at least 10 hours. I understand that there is pressure in the system and probably staff shortage but there's room for improvement especially when compared to other surgeries.
Visited January 2023
Review titled Sydenham House Medical Centre
Replied on 26 January 2023
Good Afternoon I am sorry you have not be able to get an appointment at the practice. Our appointments are not pre-filled and are all bookable on the day. I hope you have arranged an appointment. We have an e-consult service that is open at 8am Monday to Friday that you can also use, but once these slots are filled unfortunately this closes until the next working day. Kind Regards Chelsea Hodges