Sydenham House Medical Centre
Sydenham House Med Centre, Mill Court, Ashford, Kent, TN24 8DNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2024
I was supposed to get 3 monthly reviews for my condition, nothing got done for a year,they finally get in touch,they give me an appointment,I take half a day off work while I'm on the train from London to Ashford they cancel my appointment, I'm 15 mins late today they refused to see me they simply don't care,they ignore the fact they didn't see me for a year, cancelled my appointment while I was on the train, everything is on their terms,they don't care the amount of times I've waited 30 minutes plus when I was on time... their time is important and precious.... you're just a patient your time is worthless
Visited October 2024
Review titled Sydenham House Medical Centre
Replied on 10 October 2024
Dear Patient, Thank you for your comment. I am unable to contact you because you have not left your name. Please accept our apologises that your appointment was cancelled last minute. This would only happen in extenuating circumstances. Our practice policy regarding late attendees is a rule of 10 minutes to ensure that the clinician is able to complete other consultations. If you wish to discuss this further please contact the surgery to speak to the practice manager Natasha Carter. Again I am sorry for the problems and inconvenience you have encountered. Kind Regards Chelsea Hodges Clinical Governance Manager for Sydenham House Medical Group.
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Review titled Horrible place
Rated 1 star out of 5
by Violeta - Posted on 05 June 2024
Today i waited on the phone 20minutes, when the lady who answered picked up, she hardly spoke English and i instantly asked her do you have appointment today, she said yes. After I said my name, date and when she asked what i need for she just said we dont have appointment anymore! 1 minute ago, i asked her do you have appointment! The worst place, im writing this, because this is not the first or second time, the service is horrible.
Visited June 2024
Review titled Sydenham House Medical Centre
Replied on 05 June 2024
Dear Violeta, Thank you for your feedback that you have left. I am sorry you haven't been able to get an appointment today. If you are happy to contact the practice and speak with either Natasha Carter (Practice Manager) or myself we can discuss your call further so we can give your feedback to the reception team. Kind Regards Chelsea Hodges Clinical Governance Manager. Sydenham House Medical Group.
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Review titled Lack of appointment
Rated 3 stars out of 5
by Adaku Nnadi - Posted on 25 June 2024
I have been calling for the past 2days now to book an appointment even after setting my alarm for 8am in order to call but i keep hearing ping pong sound, I do mot know how long i have to wait for my call to go through and for me to see a Doctor
Visited June 2024
Review titled Sydenham House Medical Centre
Replied on 25 June 2024
Dear, Adaku Nnadi, Thank you for your comment. I am sorry that you have been having trouble getting through to the practice. Unfortunately we take a lot of calls that our reception team work hard to answer in a efficient and timely manner. Alternatively you can use the E-Consult service this opens at 8am. I am sorry for your frustration/experience. Whilst I appreciate that you are very frustrated, I hope that you can understand that we are doing our very best. On looking at our appointments today I can see that you have got a call booked with a clinician. Kind Regards Chelsea Hodges Clinical Governance Manager
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Review titled Wonderful doctor
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2024
Spoke to a lovely doctor H regarding perimenopause symptoms. What a difference compared to another gp who told me to try a natural remedies shop. Dr H was absolutely amazing, kind, compassionate and empathetic to my problems. I will definitely ask for her again.
Visited May 2024
Review titled Sydenham House Medical Centre
Replied on 20 May 2024
Dear Patient, Thank you for your positive feedback - I will share this with Dr Hyde. Kind Regards Chelsea Hodges
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Review titled How to contact for prescription
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
How on earth do I get a prescription. I require a prescription that I have only when it is needed, so it’s not on my regular repeat. I am not allowed to phone for one and e consult is turned off at 1 min past 8 Do I have to go to A&E ?
Visited May 2024
Review titled Sydenham House Medical Centre
Replied on 10 May 2024
Dear Patient, Thank you for your comment. I am unable to contact you because you have not left your name. You are able to request prescriptions via email/website or alternatively you can bring into the practice. If the medication you are requesting has not been issued within the last 6 months you will need to speak with a clinician. Kind Regards Chelsea Hodges Clinical Governance Manager
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Review titled Excellent service until today
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
I have lived here 11 years using your service and have always found both the staff and doctors to offer excellent service. That is until today I came in fora blood test today at 9.10 with the nurse, I was greeted by a very friendly reception team. The nurse on the other hand was very unfriendly, Firstly there was no eye contact, didn't say hello, good morning, nothing and then took my blood and I left, didn't speak the whole time I was there. Found her to be quite surly, very unwelcoming. Needs a lesson on how to show a little compassion.
Visited April 2024
Sydenham House Medical Centre has not yet replied.
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Review titled 3 weeks of not being able to reach the GP
Rated 1 star out of 5
by Lydia - Posted on 19 March 2024
I set a timer for 8:00am. The e-consult opens up and closes mid-use at 8:01am. It does not make sense. Simultaneously, I call the GP by phone and it is just a constant ping sound and the call drops itself. This has been happening for 3 weeks now. Looks like a hopeless situation. I feel like I should just walk in to the GP because I really need to talk to a health professional.
Visited March 2024
Review titled Sydenham House Medical Centre
Replied on 19 March 2024
Good Morning Lydia, Thank you for your feedback and comments. I am sorry you have not been able to speak with a clinician at the practice. If you wish to make a complaint, I would be more than happy to help you, but unfortunately you have only left your first name, so I cannot contact you. If you wish to discuss any of the above, please contact the surgery to speak with either myself or the practice manager Natasha Carter. Again I apologise for the experience you have had trying to obtain an appointment. Kind Regards Chelsea Hodges. Clinical Governance Manager.
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Review titled Impossible
Rated 1 star out of 5
by Zara - Posted on 07 April 2024
Cannot get a routine appointment without having to go through the hoops of sitting on hold at 8am which is ridiculous when it isn’t an emergency appointment that is required. The website advises you can make appointments for in the next week by calling after 10am but you try that & just get told you have to call at 8am. I work full time & have to do school run at 8am.. how exactly am I supposed to sit on the phone trying to get a drs appointment?! Absolutely ridiculous system when it is not an emergency appointment that is required. Was able to make advance appointment bookings until about half way through the pandemic when it changed. Just a ridiculous system to have in place & so frustrating!
Visited March 2024
Review titled Sydenham House Medical Centre
Replied on 16 April 2024
Good Afternoon, Thank you for your feedback. I am sorry you have not been able to speak with a clinician at the practice. Sydenham House website states that we operate a telephone triage system, if it is thought necessary to see a clinician you will be offered an appointment for that day or the following day. We do also offer a limited amount of appointments on a Saturday which are booked on a Friday . We do not offer walk-in appointments on any days, including Saturdays. Please ask the receptionist for any availability if you feel you would benefit from having a Saturday appointment. If you wish to make a complaint, I would be more than happy to help you, but unfortunately you have left no name, so I cannot contact you. Alternatively you can use the E-Consult service this opens at 8am. If you wish to discuss any of the above, please contact the surgery to speak with either myself or the practice manager Natasha Carter. Again I apologise for the experience you have had trying to obtain an appointment. Kind Regards Chelsea Hodges. Clinical Governance Manager.
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Review titled referral was incorrect and e-consult hardly works
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2024
I have been checking still the econsult daily at before 8 am all the way to 10 am ( the supposed opening times) to find that 95% of teh time it never "opens" to allow econsults when i requested a book your own referrall or E-referral service. so i could book a required procedure else where, i was told that is not possible ( which i know it is ) and the referral raised was for an incorrect place with incorrect information. Seeing as requesting this referral took me 3 days of waiting on the phone i am dissapointed with this service given. i now have to request another referral with them and hope that this time it is correct
Visited January 2024
Review titled Sydenham House Medical Centre
Replied on 20 February 2024
Good Afternoon, Thank you for your comments. I am sorry you have been having trouble trying to use the E-Consult service. We have to monitor eConsult due to the sheer demand, which is why perhaps you have had difficulty in being able to use it. I apologise for this. If you wish to make a complaint, I would be more than happy to help you, but unfortunately you have sent this message as anonymous, so I cannot contact you. If you wish to discuss any of the above, please contact the surgery to speak with either myself or the practice manager Natasha Carter. Again I am sorry for the problems you have encountered. Kind Regards Chelsea Hodges - Clinical Governance Manager for Sydenham House Medical Group.
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Review titled Frustration and poor response
Rated 1 star out of 5
by Vimala - Posted on 09 January 2024
After 3 days of calling dead at 08.00 I’m 46 in the queue. Eventually on day 3 I get a call from Gp. After mentioning my problems and grieving I was told she will prescribe something that will help my ?depression, pain and help sleep. She obviously did not look at what medication I’m already on and prescribes a tablet I’m already on. There is no diabetic nurse and diabetic care is disgraceful. Appointment system needs reviewing. I’m even more frustrated on top of everything.
Visited January 2024
Review titled Sydenham House Medical Centre
Replied on 12 January 2024
Good Morning Mrs Gisby, Thankyou for your comments, I am so sorry that you have had trouble getting through to the surgery on the phone. Unfortunately we take a lot of calls that our reception team work hard to answer in a efficient and timely manner. I have passed your details onto our reception manager who will be contacting you regarding your complaint. All our nurses at Sydenham House are trained in Diabetic care. If you require an appointment you can book this in advance via our reception team. I am sorry for your frustration/experience. Whilst I appreciate that you are very frustrated, I hope that you can understand that we are doing our very best. Kind Regards Chelsea Hodges