Sutton Coldfield Group Practice
233 Tamworth Road, Sutton Coldfield, West Midlands, B75 6DXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Desperate to hear or see a doctor
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
Firstly it is impossible to make an appointment. Wait for 90 minutes on the phone to find out there are none available unless you wait 4 weeks or more. If you visit in person you are told you can't get an appointment, and to visit next day before surgery opens on the off chance you might have a phone call and speak to someone. I have been attempting to resolve my medical issues in this way since last November. The results of a second X-ray are presently with the practice. I visited the surgery this morning and I have been told the earliest I can see a doctor was the 14th February. As someone who is elderly and is obliged to walk half a mile to the surgery and half a mile back I really do think that I am not being treated properly.
Visited January 2023
Review titled Sutton Coldfield Group Practice
Replied on 12 April 2023
We apologise for the issues you have experienced trying to get an appointment and hope the appointment you had on 14th February was a good experience. Reviewing patient access to different types of appointments is important to us, your feedback is extremely valuable and we share patient experiences at training sessions to help improve patient communication and expectations. Kind regards Maxine Rowley
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
Waiting on the phone for over an hour to speak to someone . Is there only one person on the phones or are they being ignored? The management needs to step up and be accou table for such bad treatment of patients. I notice previous similar reviews si this is not a new roblm , just one the dont seem interested in addressing.
Visited January 2023
Review titled Sutton Coldfield Group Practice
Replied on 15 January 2023
Dear Patient Thank you for your feedback and offer our apologies for your recent poor experience of trying to access via the phone. Please be assured we have projects underway to review phones, website and promoting NHS App to improve access to Sutton Coldfield Group Practice. These changes will be implemented over the next few months. By using this link https://www.tudorpractice.co.uk/feedback-complaints/ I am able to follow up with you in more detail. Kind regards Maxine Rowley Service Delivery Manager