Sutton Coldfield Group Practice - Ley Hill
228 Lichfield Road, Sutton Coldfield, West Midlands, B74 2UEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 18 November 2023
On all 3 occasions the service I received was fantastic. It was easy to make an appointment and I didn't have to wait too long before being seen. The manner of all staff was professional and a doctor rang me back in a timely manner.
Visited November 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 25 July 2024
Dear Patient Thank you for your lovely review - I will pass your feedback to the staff involved Nicky Redshaw Complaints Manager
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Review titled Can’t even get through to receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 01 August 2023
Waiting for an hour to get through to receptionist for an appointment. When you do get through you are then given another appointment on the phone and then seen in person it’s such a hurdle just trying to see a GP, it makes you feel more unwell with the stress of just trying to get an appointment.
Visited August 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 25 July 2024
Dear Patient I am very sorry that you have had this experience . Thank you , though for taking the time to comment . We strive to improve our services continuously and appreciate comments from patients to use as a learning tool Nicky Redshaw Complaints Lead
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Review titled Great Service
Rated 5 stars out of 5
by Stephen H - Posted on 09 August 2023
Called this morning at 8am with a concerning symptom. Was called back by a GP within an hour and seen 30 mins later. Examined, reassured and onward referral arranged. Couldn't ask for better care.
Visited August 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 25 July 2024
Dear Stephen H Thank you very much for your kind review , it is very much appreciated- I will pass it on to the staff involved Nicky Redshaw Complaints Lead
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Review titled Abysmal! Impossible to access
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
I’ve been a patient at this practice for close to a decade. I have no doubt the pandemic had an impact but when I have friends and family living in different areas who do not experience the same frustration and impossible access situation I decided it was time to post something. I feel quite strongly that system employed by this group practice effectively discriminates against working parents with younger children. The only option for getting an appointment is for same day and by queuing at the surgery before 0800. There are no bookable appointments beyond same day at all. The receptionists are so frustrated by having to deal with this they struggle to show any empathy anymore and there are no signs of any changes being made to their current approach. I’d be interested to see what profits the partnership are publishing and how much money the partners are making despite what I believe is an incredibly poor service for the patients that they serve. I’ve been writing this whilst waiting in a queue to try and book an on the day appointment and heard some horrible stories yet again!!
Visited June 2023
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
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Review titled No appointment for a stool analysis
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
Suffering with loose stool for over 4 days suspected food poisoning. Requested to send in a stool sample but was informed I cannot do that unless I have an appointment and then I was told they have no appointments. All I was requesting was for a stool sample seeing as I cannot leave the house as I am suffering with d&v for 4 days. I do not need a health care professional to assess me I was simply requesting a stool analysis.
Visited May 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 18 May 2023
Dear Patient Thank you for your feedback and I apologise you were unable to speak to a clinician for advice. We do have to follow guidance when requesting tests, otherwise these can be rejected by hospital labs. If your symptoms are persisting please do call or contact us via our new website - www.suttoncoldfieldgp.nhs.uk. I would be happy to follow up with you. Kind regards Maxine Rowley Service Delivery Manager
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
They only offer appointments on the day by phone or direct visit at 8am each day. This is an incredibly frustrating and useless system that means I have been unable to see my GP in person despite multiple attempts over several months, which has been actively detrimental to my ongoing health.
Visited April 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 08 May 2023
Dear Patient Thank you for your feedback and I apologise for the frustration you are experiencing attempting to book an appointment. To enable us to understand in more detail, please send your details via our website (www.suttoncoldfieldgp.nhs.uk) so we may you contact you. Kind regards Maxine Rowley (Service Delivery Manager)
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Review titled Cannot get an Appointment
Rated 1 star out of 5
by L Ledbury - Posted on 17 March 2023
Saw the nurse for my HRT check and was told I need to see the doctor. The nurse then stated that unfortunately there aren’t any appointments available though and suggests I speak to reception. So I rejoin the queue and tell the receptionist that the practice nurse has advised me to see a doctor. She replies that there aren’t any appointments at all or any available to book at anytime in the future. She tells me I need to call at 8am or physically attend the surgery at 8am to book a same day appointment. I reply that I start work at 7.15am and can’t use my phone so neither of those options work. She then suggests I send a family member to attend or call on my behalf; I advise this isn’t possible either. She states it’s as frustrating for them as it is for me but there’s nothing she can do. There is no other solution offered and therefore I cannot get the required appointment. So I left the surgery in tears as I’m menopausal and my HRT isn’t working! (hence the need to see a doctor) The system doesn’t work and patients are continually left feeling they have no access to a GP. It’s frustrating, upsetting and completely unethical. The surgery needs to address its patient care as this is one of many occasions I have been denied my right to see a GP.
Visited March 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 08 May 2023
Dear L Ledbury Thank you for your feedback. I apologise you have experienced difficulties booking an appointment. We are continually reviewing how we can improve patient access to the most appropriate healthcare professional. If you would like to discuss further, please contact via www.suttoncoldfieldgp.nhs.uk Kind regards Maxine Rowley (Service Delivery Manager)
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Review titled Excellent care
Rated 5 stars out of 5
by G Papalouis - Posted on 27 March 2023
Myself and my family have recently moved to this surgery. As a family we are really pleased with the care received from this doctors surgery. After a brief telephone conversation with a doctor, I was asked if I would like to visit the doctors surgery in person on the same day as the telephone conversation, I was thoroughly examined and explained to in detail of my ailment, many thanks
Visited March 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 08 May 2023
Dear Patient Thank you for your feedback and positive experience of Ley Hill services. Kind regards Maxine Rowley (Service Delivery Manager)
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Review titled Diligent Medical Care
Rated 5 stars out of 5
by Alan Brandon - Posted on 27 February 2023
After reporting a specific condition with a numbers of possible causes, I was very appreciative of a thorough examination and follow up tests to try and identify a cause. The GP fully explained his thinking and rationale for his proposed course of action. My questions and own considerations were fully answered and considered. I felt extremely well looked after and cared for. Sincere appreciation.
Visited February 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 08 May 2023
Dear Alan Thank you for your positive feedback and appreciation of the care provided by Ley Hill Team. Kind regards Maxine Rowley (Service Delivery Manager)
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Review titled Trying to get an appointment is a nightmare
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
This review is no reflection on the staff who are very helpful but rather the system used by the surgery. In my experience it takes anywhere between 30 to 90 minutes waiting in a phone queue to get through to the appointment team, have never been able to get an appointment on the day or a future day unless it is an urgent care case. The staff advice is for the patient or a family member or friend to turn up at the surgery at 8am the next day to try and get an appointment ( not at all practical for many folks and very distressing if you feel very ill) . A very stressful experience for patients and is clearly not working if the surgery is asking if your friends or family can go to the surgery to help you make an appointment
Visited January 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 25 July 2024
Dear Patient Thank you for taking the time to leave a comment and I am very sorry that you have had problems booking an appointment This is issue is constantly under review as we strive for continuous improvement Nicky Redshaw Complaints Manager