Sutton Benger Surgery
Chestnut Road, Chippenham, Wiltshire, SN15 4RPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worth the wait
Rated 4 stars out of 5
by Karen - Posted on 23 February 2024
I had to wait 4 days for my appointment but it was worth it in the end as I was given a thorough examination. I felt listened to and not rushed and felt confident in the diagnosis and treatment
Visited February 2024
Review titled Sutton Benger Surgery
Replied on 26 February 2024
Dear Karen, Thank you for your review. We are pleased to hear that despite the wait, you found your appointment worthwhile. Providing thorough examinations and ensuring patients feel listened to is very important to us. We are glad you felt confident in your diagnosis and treatment. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent, friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
The staff have been unwaiveringly helpful and friendly, answering queries and following up for both me and my son. The GP I saw was approachable, kind, knowledgeable, sensible, and spoke to me on a level without patronizing and with a common sense perspective. I felt heard and answered. Thank you.
Visited February 2024
Review titled Sutton Benger Surgery
Replied on 26 February 2024
Dear Patient, Thank you for your excellent review! We are pleased to hear that our staff have been consistently helpful and friendly, and that you and your son have received attentive care. Your feedback is greatly appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly and quick
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
No waiting, friendly people and unhurried professional service, including a good pharmacy. You hear horror stories about some GP practices, but definitely not this one. It's a shame that they went over to that awful time consuming robot telephone system instead of going straight to a receptionist, but it's only a minor irritation.
Visited February 2024
Review titled Sutton Benger Surgery
Replied on 26 February 2024
Dear Patient, Thank you for your wonderful feedback! We are pleased to hear that you had a positive experience with our team, as well as our pharmacy services. We appreciate your understanding regarding our phone system transition and we take all feedback seriously. Kind Regards, Julie Taylor, Operations Manager
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Review titled Great little surgery
Rated 4 stars out of 5
by Vanessa Johnson - Posted on 25 February 2024
I had a great experience at this surgery, it's a shame we don't have this in Calne. However I had to travel 24 miles round trip and through horrendous traffic to get there as no appointment was available in Calne where I have lived all my life. Ever since covid the practice has gone downhill and expect you to use on line booking systems that don't work and difficult for older people. I was diagnosed with Phnemonia when I saw a doctor at the biggining of February and had antibiotics, however I was still ill after taking them and wanted another consultation with the doctor. I tried to phone and make an appointment but was told I had to use on line service and someone would call me. I never received a call so I visited the surgery and was told a doctor called me on a certain date, however I had no missed calls or no voice message and I was lost in the system. I then had to go to Sutton benger to see a doctor so my experience overall was not good but Sutton benger is not reflected in this.
Visited February 2024
Review titled Sutton Benger Surgery
Replied on 08 March 2024
Dear Vanessa, Thank you for sharing your experience, and we are very sorry to hear about the difficulties you faced. Your feedback is valuable to us, and we will continue to work work to improve our appointment system accessibility and communication methods. Health and convenience for patients is important, and we are committed to improving services moving forward. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very Understanding GP
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2024
I went to discuss pain control and a deterioration in my right knee. The GP was very patient and listened while I explained that due to a recent change in my medication I was experiencing more pain than usual and that my right knee was painful and swollen. She changed my pain relief medication and booked me for an x-ray on my knee to be done the following day. In addition to this we discussed how to address the knee problem if it is, as she thinks, arthritis.
Visited February 2024
Review titled Sutton Benger Surgery
Replied on 26 February 2024
Dear Patient, Thank you for your review and sharing your experience with us. We are pleased to hear that our GP provided attentive care and took the time to address your concerns about pain control and your knee. It's important to us that you feel heard and supported during your visit. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good practice
Rated 5 stars out of 5
by Display name - Posted on 22 February 2024
Good reception and Was seen on time Booked straight blood investigation Recommend highly Dr Church
Visited February 2024
Review titled Sutton Benger Surgery
Replied on 26 February 2024
Dear Patient, Thank you for your positive review! We are pleased to hear you had a good experience with our reception and were seen promptly. We will pass your comments to Dr. Church who will be pleased to have been of help. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2024
Felt that I was listened to when asking questions and not given 'stock' answers. GP was friendly and professional.
Visited February 2024
Review titled Sutton Benger Surgery
Replied on 26 February 2024
Dear Patient, Thank you for taking the time to share your feedback. We are pleased to hear that you felt listened to and appreciated the personalised approach from our GP. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent service as always
Rated 5 stars out of 5
by Hugh Peare - Posted on 29 February 2024
Short notice appointment with doctor very short wait before called in for appointment Reception staff very helpful . Doctor that I hadn't seen before.Very professional manor and helpful.
Visited February 2024
Review titled Sutton Benger Surgery
Replied on 01 March 2024
Dear Hugh, Thank you for your positive feedback! We are pleased to hear that you had a pleasant experience during your appointment. We strive to provide efficient and compassionate care to all our patients. Your kind words about our reception staff and the doctor are greatly appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Practice was called in on timr
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
I went to have a carpal tunnel injection. Was painless and very happy with the result. Very Friendly Staff
Visited February 2024
Review titled Sutton Benger Surgery
Replied on 28 February 2024
Dear Patient, Thank you for sharing your experience with us! We are pleased to hear that your injection went smoothly and that you are happy with the result. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great when you can eventually get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 05 January 2024
Saw a lovely Dr who was extremely caring and helpful. However trying to get an appointment for my 9 month old son was ridiculous. I phoned the Dr's twice, the health visitor and eventually got an appointment through phoning 111. What happened to phoning up and getting an appointment?
Visited January 2024
Review titled Sutton Benger Surgery
Replied on 26 February 2024
Dear Patient, Thank you for your feedback and apologise for the difficulty you experienced in scheduling an appointment for your son. We are pleased to hear you found the doctor to be caring and helpful. Kind Regards, Julie Taylor - Operations Manager