Sunbury Group Practice
Green Street, Sunbury-on-Thames, Middlesex, TW16 6RHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Michael David Hinde - Posted on 02 July 2023
Overall my experience has been good to very good with helpful advice and assistance from all concerned at the practice. Unfortunately they are unable to solve my problem, it being beyond their remit and they have to leave it to the wider medical profession, which is another tragic story altogether. About which I would like to speak to a Doctor as soon as possible.
Visited June 2023
Review titled Sunbury Group Practice
Replied on 07 July 2023
Dear Mr Hinde, Thank you for taking the time to leave your feedback on our service and I am pleased that you have been given helpful advice and assistance. I’m sorry that you have a problem that is outside of our remit, and I hope that by contacting the practice directly, you have been able to get an appointment to discuss this further. Kind Regards Richard Fryer Business Manager
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Review titled Excellent Care
Rated 5 stars out of 5
by Sharlene - Posted on 15 June 2023
I don't often need to bring my children to the doctors but over the past few weeks they have needed to be seen and on each occasion they have been treated promptly and with care. I feel like the current system for booking etc is working great and so much easier. Thank you Sunbury Health Centre!
Visited June 2023
Review titled Sunbury Group Practice
Replied on 19 June 2023
Dear Sharlene, Thank you for taking the time to leave us a positive review of the service you have received, I will make sure your comments are shared with the whole team. We are continuously working on ways to improve our processes in response to feedback and in conjunction with our Patient Participation Group. I am pleased to hear that our current system is working well and I do hope your children are feeling better. Thank you again. Kind Regards Richard Fryer Business Manager
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Review titled Kind understanding Dr
Rated 5 stars out of 5
by Marion Cosgrove - Posted on 13 April 2023
My mother was uneasy feeling that she was wasting the doctors time. Her Dr was so kind and understanding with my mother. So professional, thorough while being down to earth. Always have a good experience at this surgery. But this was the best. Thank you for all the wonderful work you all do
Visited April 2023
Review titled Sunbury Group Practice
Replied on 28 April 2023
Dear Ms Cosgrove, Thank you so much for taking the time to leave feedback about your mothers positive experience here at the Health Centre. I’m pleased that her doctor was able to reassure her, especially if she had been feeling uneasy already. I will be sure to pass on your feedback to all the team here – it really does make a difference to know how much we helped someone. Kind Regards Richard Fryer Business Manager
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Review titled So grateful
by julia lacey - Posted on 05 February 2023
I have had a swollen mouth for a few weeks which I kept hoping would clear and caused me a lot of discomfort. I had a phonecall appointment with the Duty Doctor on the same day of my request who prescribed me drops which have cleared the problem so quickly. It is such a relief to be free of pain and be able to get back to functioning. Thank you so very much.
Visited February 2023
Review titled Sunbury Group Practice
Replied on 02 February 2024
Thank you for taking the time to leave feedback about the positive experience you had with our duty doctor. We welcome positive feedback and will be sure to share your comments with the team. Kind Regards
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Review titled Great kindness
Rated 4 stars out of 5
by Anonymous - Posted on 18 November 2022
The reception staff could not have been more kind or patient in explaining the on line process to request help and a sick note whilst I was sick with COVID. Thank you all for your care, kindness & professionalism. Stay safe & well.
Visited November 2022
Review titled Sunbury Group Practice
Replied on 22 November 2022
Dear Patient, Thank you for taking the time to leave your positive review on the kindness of our staff, and the help you received while being sick with covid. I will ensure the positive feedback is passed across to the team - it really helps to know we have made a difference. Wishing you a speedy recovery. Kind Regards Richard Fryer Business Manager
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Review titled Not great service at all
Rated 2 stars out of 5
by Anonymous - Posted on 07 October 2022
I am writing this with the most frustration. Just trying to get through is an ordeal. had nearly an hr wait to get through. When you get through - they tell you to use the internet. You tell them the internet forum is not working as they have Internet issues. They refuse to write it down and pass it to the doc... They say call back Monday!!! All you want is two minutes with the doc to clarify that you want to go ahead with some treatment... They wouldn't even take a message! Can’t use pen and paper??? I have found since dealing with them with my elderly mum that they are so unwilling to bend in any shape or form, when to be honest a couple of minutes of someones time would or could resolve some major issues going on. I would not recommend this service to anyone. Appalling.
Visited September 2022
Review titled Sunbury Group Practice
Replied on 17 October 2022
Dear Patient, I’m sorry that your recent experience with our practice has not been a positive one. Our wait times have indeed increased in recent weeks, with more and more patients contacting us on a daily basis. We are working to resolve this by recruiting more staff into our reception team, and hope that by doing so we will improve the service for our patients. I can confirm that we have been experiencing technical difficulties with the website, and have been in contact with our website provider to look into why this could be. The website is provided across Surrey Heartlands practices, and we will also be looking into whether these technical issues are specific to us or across the region. We have also experienced a particularly difficult few weeks staffing wise, and it has been necessary to pause the website contact to ensure we meet the clinical needs of patients who have submitted requests to us. We held a meeting with our Patient Participation Group (PPG) on Tuesday 11th October, where the discussion centred around the website and the challenges faced both by us and our patients. We are now planning a number of changes which are currently in progress. We continue to review the website and monitor the feedback we receive from our patients, and once changes have been made to our internal processes, we will update the website accordingly. I’m sorry that our receptionists would not take down a message from you, however depending upon the nature of the information you wished to pass across, it may be clinically appropriate for you to have a conversation with your GP to discuss clinical treatment. If you would like us to look into this further, please do contact us using our feedback form on our website; https://www.sunburyhealthcentre.nhs.uk/practice-information/suggestions-and-feedback/ and this will give us the opportunity to understand your individual circumstances. Thank you for taking the time to leave feedback on our service, I do hope that both you and your mother are well and are better able to access the services you require. Kind Regards, Richard Fryer, Business Manager