Stowhealth
Violet Hill House, Violet Hill Road, Stowmarket, Suffolk, IP14 1NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2024
Attended for autumn vaccination, straight in and out. Requested appointment for an annual health check asap and was fitted in within two days. We have moved out of the area and are truly sorry that we cannot continue to use the practice. Thank you for all your past care and attention, much appreciated.
Visited October 2024
Stowhealth has not yet replied.
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Review titled Extremely quick and helpful
Rated 5 stars out of 5
by Becky - Posted on 03 July 2024
I just basically wanted to say thank you to this GP surgery. I only moved here in October 2023 and thankfully don’t have to use them often but everytime I have they’ve been amazing. So quick to respond to messages regarding prescriptions and appointments, I’ve recently had knee surgery and they prescribed me analgesia within an hour of asking. You don’t often hear compliments but I wanted to express my thanks and appreciation at what a great job you’ve done for me so far.
Visited July 2024
Review titled Stowhealth
Replied on 04 July 2024
Thank you for taking the time to leave such a positive response, which I will share with the whole team!
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Review titled Caring Service
Rated 5 stars out of 5
by Elaine Devlin - Posted on 21 May 2024
I called Stowhealth at approx 9am on Friday May 3rd and spoke to a Young Man , explaining that I was in extreme pain following a fall. He was with me within minutes and I wanted to thank him so much for his brilliant care! He also spoke reassuringly to my daughters on the phone . and organised an ambulance to West Suffolk Hospital. Could you please let him know that I had excellent care throughout the day and thankfully my hip was not broken! It's nearly 3 weeks on and although I am still in pain, I am so much better!
Visited May 2024
Review titled Stowhealth
Replied on 21 May 2024
Thank you so much for your kind words. We have passed your comments to the paramedic who visited you at home.
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Review titled Amazing care
Rated 5 stars out of 5
by Rachel butler - Posted on 25 March 2024
I have recently needed to be seen at Stow health and the doctor who spoke to me about my worries was just amazing, caring and understanding. She was very reassuring and listened to me and was very informative. This was Dr Mockridge.
Visited March 2024
Review titled Stowhealth
Replied on 02 April 2024
Thank you so much for taking the time to post this review. I will pass your positive comments on to Dr Mockridge.
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Review titled Rude dismissive and condescending
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
Such a poor experience with this practice today, the gp was rude, condescending and dismissive of me, basically shoved me out of the door and told me to get on with it - spent most of my appointment telling me about her own sleep problems.
Visited January 2024
Review titled Stowhealth
Replied on 11 January 2024
I am sorry to hear of your recent experience at the surgery. This is not the level of service we would wish any of our patients to recieve. I would be grateful if you could contact the practice directly to enable us to fully investigate this for you.
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Review titled Fantastic proactive practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
Stow Health is a fantastic GP surgery and so proactive. Everyone I have spoken to has always been incredibly caring, kind and compassionate. Staff seem happy it must be a very well run team. They are also very proactive in checking how you’re getting on, responsive and efficient. I have recommended the practice to several friends in the area who are registered elsewhere as this is the best surgery I have used since moving around the West Suffolk area. Thank you Stow Health :)
Visited June 2023
Review titled Stowhealth
Replied on 05 March 2024
Dear Patient, thank you so much for your kind and heartfelt words that were passed onto the team here at Stowhealth. Your comments have been appreciated beyond measure and have really boosted the team. Kind regards, The Management Team, Stowhealth.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Gemma Whitehouse - Posted on 01 June 2023
This surgery does absolutely amazingly in offering appointments, working in a cost effective way whilst providing fantastic customer care. The ask my gp is brilliant, they respond quickly, have a highly trained Physician Associate who is thorough, knowledgeable and strives to help you. I trust them with my health.
Visited May 2023
Review titled Stowhealth
Replied on 05 March 2024
Dear Patient, thank you so much for your comments and feedback. I ensured that these were passed onto the team here at Stowhealth who appreciated your heartfelt words greatly. Thank you! Kind regards, The Management Team, Stowhealth.
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Review titled Fantastic service and response times
Rated 5 stars out of 5
by Gemma Whitehouse - Posted on 04 January 2023
Are usually contact them via the ask my GP app and their response times are brilliant, in a matter of hours. They are the same day appointments, cancellations, and if you prefer to set a time they can also help you with this. The physical surgery is well laid out, reception staff are very friendly and the nurse is always on hand to help you.
Visited January 2023
Review titled Stowhealth
Replied on 05 March 2024
Dear Patient, thank you very much for your review. Please be assured that your comments were passed onto the staff at the surgery at the time this was written and they were truly appreciated. Kind regards, The Management Team.
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Review titled Fantastic service and response times
Rated 5 stars out of 5
by Gemma Whitehouse - Posted on 04 January 2023
Are usually contact them via the ask my GP app and their response times are brilliant, in a matter of hours. They are the same day appointments, cancellations, and if you prefer to set a time they can also help you with this. The physical surgery is well laid out, reception staff are very friendly and the nurse is always on hand to help you.
Visited January 2023
Review titled Stowhealth
Replied on 05 March 2024
Dear Patient, thank you very much for your review. Please be assured that your comments were passed onto the staff at the surgery at the time this was written and they were truly appreciated. Kind regards, The Management Team.
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Review titled Fantastic service and response times
Rated 5 stars out of 5
by Gemma Whitehouse - Posted on 04 January 2023
Doctors for the last year and a half. I normally contact them via the ask my GP app and their response time is brilliant! They offer same day appointments, cancellations, and if you prefer to set a time they try and help you. When visiting reception, staff are very friendly, the layout is incredibly accessible and going into your appointment is seamless. The nurses are great here.
Visited January 2023
Review titled Stowhealth
Replied on 05 March 2024
Dear Patient - thank you for your review. It was passed onto all of the staff at the time and really appreciated. We like to learn from all feedback provided and your comments really do help us to understand what it is that we are getting right. So thank you. Kind regards, The Management Team - Stowhealth.