Stourport Medical Centre
Dunley Road, Stourport-on-Severn, DY13 0AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Triage online
Rated 5 stars out of 5
by Mary McNabb - Posted on 03 January 2025
My question was responded to within less than half-an-hour. Excellent service as always. Thank you
Visited January 2025
Stourport Medical Centre has not yet replied.
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Review titled GP Tekephine call
Rated 5 stars out of 5
by Mary McNabb - Posted on 08 January 2025
After completing a triage form asking for advice via a text, I received a telephone call from one of the very kind Reception staff Informing me I would receive a call from the on call doctor. Suffice to say, the GP was amazing Very caring with advice and instructions. I was feeling very ill so i can’t thank the staff enough for their prompt response
Visited January 2025
Stourport Medical Centre has not yet replied.
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Review titled Very Friendly Practice
Rated 5 stars out of 5
by Lynn Carol Mucklow - Posted on 08 January 2025
I was a little anxious about my appointment but, I needn't have been, I was put at ease straight away and felt very happy and comfortable during my appointment. Thank you so much.
Visited January 2025
Stourport Medical Centre has not yet replied.
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Review titled Great service from Nursing staff
Rated 5 stars out of 5
by David Cooper-Smith - Posted on 04 December 2024
Yesterday, I attended to have the compression bandage on my leg changed. The HCA I saw was only learning this so had to be supervised by a practice Nurse. The HCA did a wonderful job of the bandaging with some direction from the nurse, but she sorted the majority out herself. and I am going to see her again so she can get full competency for doing this type of thing. Even though she was only learning she showed great care and knowledge in what she did.
Visited December 2024
Stourport Medical Centre has not yet replied.
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Review titled Very quick responce
Rated 5 stars out of 5
by Carol Cooper-Taylor - Posted on 27 December 2024
I messaged the surgery today asking yo be referred to pulmonary rehab. Within a couple of hours I had a message back saying this had been done. You can't really get much quicker than that.
Visited December 2024
Stourport Medical Centre has not yet replied.
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Review titled 4 doctors, 3hospital admissions
Rated 3 stars out of 5
by Morgan watts - Posted on 20 November 2024
We started bringing my son (5mnthsold) in october, was told he just had a viral infection hes fine, the doctor was rude towards me and my son. 4 days later hes in hospital with bronchitis! Its now been over a month of my son being unwell with bronchitits and every doctor has fobbed us off saying he will be fine. We were given an inhaler after saying we have medical people in the family. We have now been told after another admission to WRH that inhalers should not be given to babies under 1 at all. Hes now had bronchitis for a month and not getting any better
Visited October 2024
Review titled Stourport Medical Centre
Replied on 19 December 2024
Dear Morgan, Thank you for taking the time to share your experience with us. We are really sorry to hear about your son’s ongoing illness and the distress this situation has caused your family. Your concerns about the care and communication you received are very important to us. We strive to provide the highest standard of care, and it is clear from your feedback that we did not meet those expectations during your visits. Please accept our sincerest apologies for any perceived rudeness or miscommunication, as well as for any uncertainty regarding the treatment provided. We will provide feedback to staff and discuss at our clinical meeting. Thank you again for bringing this to our attention. We hope your son starts to feel better soon, and we’re here to support you in any way we can. Donna Site Manager
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Review titled Amazing nurse
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
I was feeling quite nervous for my first smear test appointment but the Nurse was wonderful. She was warm and reassuring, explaining each step clearly so I knew what to expect. Her calm and friendly approach really put me at ease. Thank you for making an intimidating experience so much easier.
Visited October 2024
Review titled Stourport Medical Centre
Replied on 19 December 2024
Dear Patient, Thank you so much for your kind words and for sharing your experience. We’re delighted to hear that our Nurse was able to make your first smear test appointment a positive and reassuring one. It’s wonderful to know that her calm, friendly, and professional approach helped put you at ease. I will pass on your feedback to her—it will mean a lot! Thank you for taking the time to leave this lovely review. Kind regards. Donna
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Review titled Excellent practice
Rated 5 stars out of 5
by Rick Maffioli - Posted on 16 October 2024
Pleasant, caring and professional. I had a hormone injection for prostate cancer and the treatment and procedure was clearly explained and efficiently carried out. The practice nurse never treats you as just a number but shows concern for your medical wellbeing.
Visited October 2024
Review titled Stourport Medical Centre
Replied on 22 October 2024
Dear Rick Thank you for taking the time to leave a review. I am sorry to read that you are having health problems. Our team strive to provide the best care so I am pleased you feel well looked after. I will of course pass your feedback to the team - thanks again, Donna Site Manager
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Review titled Great visit
Rated 5 stars out of 5
by Amy - Posted on 03 October 2024
I have been using stourport medical centre all my life and today I have had the most pleasant experience. I filled in my online form and rang this morning at 8am. I got an appointment for 9.30, my appointment was on time and the medical professional I saw was welcoming, had a huge smile was very methodical in the service provided, everything that could be done was done, everything was explained to me in full and the professional was amongst the best professional I have ever seen as a patient, anywhere at any appointment. The person on the reception was helpful. My experience today has prompted my feedback and I can not speak more highly of my experience today.
Visited October 2024
Review titled Stourport Medical Centre
Replied on 22 October 2024
Hi Amy This is a really lovely review, thank you! Its great to hear such positive feedback about our triage system and the care you have received. Your feedback will be shared with the SMC team. Kind regards. Donna Site Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Trish Wheal - Posted on 23 October 2024
I recently needed an urgent GP review on a Friday afternoon, following completion of Triage on line, i had a response within 15 minutes from my named GP who said he would see me . I was seen within an hour and he took further action as required ie referral for an urgent chest X Ray .I also had support from a very helpful receptionist . I could not have asked for a better service.
Visited October 2024
Review titled Stourport Medical Centre
Replied on 19 December 2024
Dear Trish Thank you for taking the time to share your positive experience. We’re so pleased to hear that you received prompt care and support from both your GP and our receptionist during what we understand must have been a worrying time. It’s wonderful to know that we were able to meet your needs efficiently. I will pass on your kind words to the GP and receptionist involved. Thank you again for your feedback. Kind regards. Donna Site Manager