Stopsley Village Practice
26 Ashcroft Road, Luton, Bedfordshire, LU2 9AUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very understanding Staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
I would like to put a nice positive feedback as people only seem to bad feed backs. I was sorting a prescription for a patient and I witnessed a patient yelling down the phone at the receptionist, she kept very calm & I put my hands up to her as she explained very calmly to the patient on the phone about the procedures & how long the prescription would take. It is not right to yell & shout at them, order your prescriptions in plenty of time.
Visited January 2023
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Patient Thank you for sharing this positive feedback! It’s important to recognize the hard work and dedication of our team. I appreciate you highlighting how calmly the receptionist handled the situation with the upset patient. It’s crucial for everyone to remember the importance of respectful communication, especially when it comes to managing prescriptions. Let’s continue to support each other and ensure our patients have a positive experience. Kind regards Stopsley Village Practice
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Review titled It’s gone down hill
Rated 1 star out of 5
by Sue Hammett - Posted on 20 December 2022
I have been with this doctors for years and the last 3 years it has gone down hill you cannot see a doctor it’s all done over the phone which just is not good enough for somethings also you phone in the morning after 11/2 hours you get through to be told no appointments left when you explain it’s urgent they say ok a doctor will ring you sometime today but nothing so you phone surgery again no thing booked for you so that morning was a waste of time all they say is ring tomorrow well it’s disgusting the way the surgery are treating people I think it’s time to change doctors which I didn’t want to do.
Visited December 2022
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Sue I understand your frustration, and it’s completely valid to feel this way. The issues you're experiencing with appointment availability and communication are concerning. I would be happy to arrange a face-to-face meeting to discuss your concerns further and explore potential solutions. Please let me know a convenient time for you, and I’ll do my best to accommodate. Your health and satisfaction are important, and I want to help ensure you get the care you need. Kind Regards Stopsley Village Practice
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Review titled Poor reception service
Rated 3 stars out of 5
by Anonymous - Posted on 25 November 2022
I attended the surgery for some blood tests which were carried out efficiently and pleasantly by the nurse. I then had to make a further appointment at reception . I was the only person standing at the counter, the receptionist looked at me and then continued a conversation she was having within the office area with other members of staff. I stood there for ages until finally I had to ask her to help me. She looked amazed! I was pressed for time myself as I was going to a funeral but quite honestly the service was unprofessional and simply rude. I really think the surgery could do better than that!
Visited November 2022
Review titled Stopsley Village Practice
Replied on 21 October 2024
Thank you for sharing your experience with us. I'm glad to hear the nurse provided efficient and pleasant care during your blood tests. However, I’m sorry to learn about your experience at reception. It’s unacceptable for you to feel overlooked, especially during a stressful time. Your feedback is invaluable, and we will address this with the team to ensure better service in the future. Thank you for bringing this to our attention. Kind regards Stopsley Village Practice
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Review titled Really nice practice , caring staff and GP
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Seen GP for my issues got appointment promptly and GP was thorough . Receptionist are polite and professional
Visited November 2022
Review titled Stopsley Village Practice
Replied on 21 October 2024
Thankyou for the positive feedback Our staff is working hard to provide best possible care kind regards Stopsley Village Practice