Stopsley Village Practice
26 Ashcroft Road, Luton, Bedfordshire, LU2 9AUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor communication
Rated 2 stars out of 5
by Maria Smith - Posted on 25 July 2024
I came in to surgery to have stitches removed from my back and felt very uncomfortable as he hardly said a word to me he even asked what I had come for which I had explained when I made the appointment. He didn't have very good customer care never asked if I had any issues or mentioned any after care I wouldn't want to see him again
Visited June 2024
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Maria Thank you for sharing your experience with us. I sincerely apologize for the discomfort you felt during your visit. It’s important to us that our patients feel heard and cared for, and I regret that we fell short in your case. I would appreciate the opportunity to discuss your concerns further and address any issues you may have. Would you be open to a face-to-face meeting? Please let me know a time that works for you. Thank you for your understanding, and I hope to make this right. Kind Regards Practice Manager Stopsley Village Practice
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Review titled Lovely Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
Had a telephone consultation with a female doctor at the practice to discuss test results.She was so kind and understanding and it was so nice to actually find a doctor who had time to answer my questions sympathetically,she made me feel like a person instead of just a number.Will ask to see her in the future
Visited May 2024
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Patient Thank you for sharing your experience with us! We're so glad to hear that your consultation was positive and that our doctor took the time to address your concerns with kindness and understanding. It's wonderful to know you felt valued and heard. We appreciate your feedback and look forward to seeing you again in the future! Kind Regards Practice Manager Stopsley Village Practice
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Review titled Great patient care
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
I came in for a blood test and saw a lovely nurse who treated with compassion and listened to my concerns. It was my most painless blood test I have ever had and I've had hundred of them! Great staff!
Visited April 2024
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Patient Thank you so much for your kind words! We’re thrilled to hear about your positive experience with our team. Our nurses strive to provide compassionate care, and it’s wonderful to know that you felt listened to and supported. We appreciate your feedback and look forward to seeing you again! Kind regards Stopsley Village Practice
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Review titled Excellent Service
Rated 5 stars out of 5
by Stuart - Posted on 23 April 2024
I received first class care and service in the detection of an undiagnosed heart condition following a blood pressure check at the surgery.
Visited April 2024
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Stuart Thank you for sharing your experience! We're glad to hear that you received first-class care and that the blood pressure check led to the detection of your heart condition. Our team is dedicated to providing the best possible service, and it’s wonderful to know we could help you in such an important way. If you have any further questions or need assistance, please don't hesitate to reach out! Kind regards Practice Manager Stopsley Village Practice
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Review titled Very professional
Rated 4 stars out of 5
by Lyn - Posted on 20 March 2024
Well done ladies on reception, very helpful,friendly and professional. I had a problem with my medication review, this was all sorted within 24hours. Happy days Thank you
Visited March 2024
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Lyn Thank you so much for your kind words! We're thrilled to hear that our reception team was able to assist you promptly and professionally. Your satisfaction is our priority, and we’re glad we could resolve your medication review issue quickly. If you need anything else, please don’t hesitate to reach out! Kind regards Practice Manager Stopsley VIllage Practice
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Review titled Great service.
Rated 5 stars out of 5
by Stuart - Posted on 31 January 2024
I had an urgent need to speak with a doctor today, I was number 13 in the call list and before I knew it I was at number one. The receptionists must have to work so hard to deal with this volume of calls it's amazing. Yet once they answered they were as happy and helpful as if it was thier first call of the day. The doctor called me and back and sorted a prescription for me. I went to collect it but it wasn't ready as I hadn't given it long enough. The receptionists sorted this for me and called me back with a code if needed to take to the chemist. I just wanted to say thank you to the receptionists for sorting everything and the doctor for my prescription. Great service, friendly service and so helpful well done. Many thanks Stuart.
Visited January 2024
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Stuart Thank you so much for your kind words! We’re thrilled to hear about your positive experience. Our receptionists truly work hard to assist everyone, and it’s wonderful to know their efforts made a difference for you. We’ll be sure to pass along your appreciation to both the reception team and the doctor. If you need anything else, don’t hesitate to reach out! Kind Regards Practice Manager Stopsley vIllage Practice
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Review titled Very Grateful
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2023
Comments are mostly made through negative experiences and dissatisfaction, so I thought it nice to say my treatment at this surgery was outstanding and could not be bettered! I have always been able to see a doctor on the day of phoning and have been treated respectfully and with compassion.
Visited November 2023
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Patient Thank you so much for your kind words! We truly appreciate you taking the time to share your positive experience. It means a lot to us to hear that you've felt respected and well cared for during your visits. Our team works hard to provide the best possible care, and your feedback is incredibly encouraging. If you ever need anything or have further feedback, please don't hesitate to reach out! Kind regards Practice Manager Stopsley Village Practice
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Review titled Poor communication process
Rated 2 stars out of 5
by Julie B - Posted on 08 September 2023
Phoned late afternoon , tel. Process advised I was first in queue….it was 20 minutes later …that I got through, why did it take so long? Receptiounist said their was telephone line fault and should be fixed next week!!! I asked to make an appointment, receptionist was polite and advised me would have to ring back between 8-9am in morning as no appointments made to see Doctor at any other time. Or ring 111 if emergency. I asked if came into surgery could I make an appointment - no - telephone only. What has happened to this surgery ?? Why is this practice being allowed, by the NHS to treat patients in this way - you only have an hour each day to secure an appointment to see a doctor- ??And that’s if you can get through on the phone, at all! It is a disgraceful way to run a surgery, and the office Manager should be ashamed of the surgeries service processes, let alone the doctors that work at th practice, especially when no appointments can be made apart from one hour a day, - If the telephone line is working, …and if, of course, you are lucky and get through. Outrageous!
Visited September 2023
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Julie I sincerely apologize for the frustrations you experienced with our phone system and appointment process. I understand how stressful it can be to navigate these issues, especially when you need to see a doctor. We are currently addressing the telephone line fault, and I appreciate your patience. I completely understand your concerns about the limited appointment availability and the challenges it presents. To better understand your experience and discuss how we can improve, I would like to invite you to a face-to-face meeting. Please let me know a convenient time for you, and I will do my best to accommodate. Thank you for bringing this to our attention, and I look forward to the opportunity to resolve these issues. Kind Regards Stopsley Village Practice
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Review titled Very difficult to secure an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 14 September 2023
I was told to call at 8 am in the morning to book an appointment. That is what I did. Kept calling and getting the same auto message that the line was closed and I need to call again later. After 10min repetitive trying the line opened and I was told that I was number 20 in a que. I spent another 40 minutes in a que, was told that I was number 1, and suddenly got disconnected without any further explanation. How is that possible?
Visited September 2023
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Patient I sincerely apologize for the frustration you experienced while trying to book your appointment. I understand how inconvenient this situation has been, and I'm truly sorry for the inconvenience caused by the system and the disconnection. I would like to offer you a face-to-face meeting to discuss this matter further and ensure we can resolve any issues you're facing. Please let me know a convenient time for you, and I will do my best to accommodate. Thank you for your understanding, and I look forward to speaking with you soon. Practice Manager Stopsley Village Practice
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Review titled Questions
Rated 3 stars out of 5
by Roy Lowe - Posted on 24 August 2023
Very slow or fail to respond in good time to set questions/action.There is something very wrong at this practice.
Visited August 2023
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Mr Lowe I sincerely apologize for the delays you’ve experienced in our communication. I understand how frustrating this can be, and I truly appreciate your patience. To address your concerns more effectively, I would like to offer you a face-to-face meeting. Please let me know your availability, and we will do our best to accommodate you. Thank you for bringing this to my attention. I look forward to resolving this matter together. Kind regards, Practice Manager Stopsley Village Practice