Station Road Surgery
Station Road, Sowerby Bridge, West Yorkshire, HX6 3ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Online consultation - fabulous service
by redjr36 - Posted on 08 October 2022
Having had to contact the surgery numerous times over the last 9 months. I have found the service provided to be excellent. Knowing the phone lines can be busy I have used the online consultation section. This service is quick and easy to use. The surgery response time is fabulous. Fantastic service for people able to use technology. If more of us used this service it would allow better access for patients that need to ring & speak to a member of the practice team. Thank you for all your hard work
Visited October 2022
Provided by Care opinion
Review titled Station Road Surgery
Replied on 10 October 2022
Thank you for such great feedback for the Surgery. We are so glad they you have had a good experience with us. We will pass this on to the staff. Thank you again.
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Review titled No appointments
Rated 2 stars out of 5
by Anonymous - Posted on 30 September 2022
You cannot get an appointment at this surgery for any acute problem, or for anything that can wait. There are never any appointments on-line, and when you phone, if you are able to get through in less than an hour, there are never any appointments available. There is one receptionist who is very nice, but one is very unhelpful. If you can use e-consult then that works, but if you have a query, or ongoing problem, then forget it. I think I am going to change practices, which is a shame because when you eventually get to see a Doctor, they are very helpfull.
Visited September 2022
Review titled Station Road Surgery
Replied on 07 October 2022
Good Afternoon Sorry that you had a bad experience when you came to the Surgery. We do try our upmost to help and give a good service. The lines are very busy and our team are trying our best to look after all patients. If you cannot get through the best option is the e-consult service that we offer. We will take your comments on board. Thank you
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Review titled For our level of service "Highly Recommended."
Rated 5 stars out of 5
by Happy Customer - Posted on 07 October 2022
Day 1. Telephone conversation with polite and professional receptionist. Doctor telephoned back same day. Face to face appointment with the doctor later in the day. Recommended tests at my local hospital. Day 9. Appointment at my hospital and tests carried out. Cannot fault my GP Surgery or my local hospital. A first class service in these difficult times.
Visited September 2022
Review titled Station Road Surgery
Replied on 07 October 2022
Good Afternoon Thank you for your lovely feedback for the Surgery. We are happy that you had a very good experience on your visit.