Station Road Surgery
Station Road, Sowerby Bridge, West Yorkshire, HX6 3ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very unhappy
by Beth - Posted on 10 October 2024
Unfortunately, I have been having an issue with my bowels for over 2 years. Every time I called, spoke to the receptionist’s they were very blunt and rude. However the issue I’ve been having I got diagnosed originally was “you’ll have to live with it” I kept pushing for answers because I knew this wasn’t right and unfair that I’ve not had any treatment. After 2 years I’ve now started to get seen to and very thankful for the one doctor that actually took his time to listen to what I was saying to get to the bottom of the issue. To say I’ve been living with this condition for 2 years and had to suffer in agony to now actually having to be referred to hospital as an urgent referral is devastating. Really unhappy, stressed and mental health really has taken a toll on me. Please do better to listen to your clients and patients in future, especially when they are constantly ringing and trying to find a solution
Visited September 2023
Station Road Surgery has not yet replied.
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Review titled Good local practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
My husband and I went to a walk in flu vaccine this morning straight in nurse checked name dob address etc so we felt safe We would use this service again
Visited September 2023
Review titled Station Road Surgery
Replied on 31 October 2023
Dear Patient, Thank you for your feedback, we recognise that visiting your GP surgery can be a stressful time so we try to make patients feel safe and reassured. I will pass on your feed back to the team Kind Regards Charleen Scott Admin Manager
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Review titled Always supportive and kind.
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
Whenever I have to visit or phone the surgery, staff are always as kind and helpful as possible. Today was no exception. I feel reassured that I'll receive the best of care at Station Road Surgery. Huge thanks.
Visited August 2023
Review titled Station Road Surgery
Replied on 31 October 2023
Dear Patient Thank you for your kind words, i will pass this on to the team Regards Charleen Scott Admin Manager
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Review titled Positive experience
Rated 4 stars out of 5
by Anonymous - Posted on 10 July 2023
First time using this doctors practice since moving to the area and am happy to say that my experience from booking with reception to my appointment was a positive experience both the receptionist and go I saw were very friendly and professional.
Visited July 2023
Review titled Station Road Surgery
Replied on 31 October 2023
Dear Patient Thank you for your Feedback, we always welcome feedback from patients so we can continue to improve our services. Regards Charleen Scott Admin Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
Conscientious and prompt. Telephone answered quickly. The nurses are always polite and try and accommodate you with prompt appointments. All doctors are very accommodating and will not hesitate to spend time with you to ensure a correct diagnosis. This then is backed up with prompt medication when required from the pharmacy
Visited July 2023
Review titled Station Road Surgery
Replied on 18 July 2023
Dear Patient, Thank you for your feedback. We aim to try and get all our patients quick and effective care if we can. Charleen scott Admin Lead
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Review titled Not good
Rated 1 star out of 5
by Jorden Parnell - Posted on 13 June 2023
Had an appointment back in January. Was referred to another GP which I’ve waited over 6 months for. To be told that they don’t deal with that issue there and shouldn’t have been referred. I was then given a sheet on what to do. Utterly pointless me waiting 6 months as they couldn’t do what I was told by station road. Waste of my time
Visited June 2023
Review titled Station Road Surgery
Replied on 18 July 2023
We are sorry you had a bad experience at the surgery. It is difficult to say what happened without knowing the details. Please do contact the surgery so you can get clarity and we can improve our processes if needed. Thank You Charleen Scott Admin Lead
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Review titled Amazing practice & staff
Rated 5 stars out of 5
by Lara - Posted on 13 September 2023
Having been a patient at this surgery for over 10 years I have experienced only outstanding care. I recently submitted an online consultation and was given a face to face appointment the same morning. Primary care is a challenging place to be with staff shortages and not enough GP’s being trained but this surgery is still delivering outstanding care! Keep up the good work Station Road Surgery!
Visited June 2023
Review titled Station Road Surgery
Replied on 12 August 2024
Dear Patient Thank you for your lovely feedback, I will pass this on to the team Charleen Scott Operations Manager
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Review titled Horrendous practice
Rated 1 star out of 5
by K Masters - Posted on 29 June 2023
Worse doctors and experience I have received. If you are ill and registered here recommended you go straight to A&E or call 111. Not sure why have receptionist as ask you to do online consultations, where you wait over a week for response then tell you go to pharmacy who can’t help, even though you have seen a pharmacist!!! Doctors not interested don’t want to see you and tell you if symptoms get worse just call 111. Wanted some antibiotics for chest infection for my son who was sitting GCSE’s doctor not interested when eventually spoke to one hadn’t even seen my son so how would they know how bad he was, therefore exams taken whilst having bad chesty cough. A soul disgusting behaviour with no care at all for their patients. They might as well save money with not having receptionist and put into more doctors as I have said they only tell you to fill online form!!!!
Visited June 2023
Review titled Station Road Surgery
Replied on 18 July 2023
We are sorry to hear you had a bad experience at the surgery. In this climate of severely high demand on services we do have to ask patients for an idea of their problem so that we can prioritise the more unwell, especially those who are critically ill. This is best done via the online consultation or by allowing the receptionist to ask a few general questions. We understand and empathise with your frustrations. We are trying to improve our services.
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Review titled Excellent Service
Rated 5 stars out of 5
by Gary Williamson - Posted on 02 September 2024
In April, after months of badgering from my wife, I went into Station Road Surgery to book a "well mans" appointment. The explanation and subsequent actions, from an extremely helpful receptionist, resulted in me completing an on line questionnaire and within 24hrs of walking into the surgery me having appointments at Calderdale Hospital for 3 separate issues, plus meeting the Surgery visiting Physiotherapist. The outcome to all these appointments was I saw "experts" in their field, who were able to provide a quick diagnosis and remedial treatment. During this period, the practice nurse and my doctor kept in contact with me via phone and email, to ensure I was receiving the appropriate support and provide an "layman's" explanation. The end result was that all my concerns, were diagnosed, treated and I had a full and clear understanding of what was wrong and how the NHS were going to provide on going treatment. All this happened over a period of 21 days from first talking to the receptionist - Fantastic. Gary Williamson
Visited April 2023
Station Road Surgery has not yet replied.
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Review titled Brilliant Service
Rated 5 stars out of 5
by Elaine M - Posted on 19 January 2023
I had cause to use the online service having had very concerning health issues one morning. Within 3 hours of posting my concerns I had received a telephone consultation and an urgent hospital appointment was arranged along with advice of how long this could take plus a prescription request sent to my nominated pharmacy. The doctor I spoke to was so kind and reassuring. I would certainly recommend using this service.
Visited January 2023
Review titled Station Road Surgery
Replied on 01 February 2023
Dear Elaine, Thank you for your feedback. We hope that you are well and on the road to recovery. We are glad our doctors reassured you, caring for our patients an getting them the right care is our priority here at Station Road Surgery. I will pass on your feedback to the staff. Charleen Scott Admin Manager