Staines Health Group
Staines Health Centre, Burges Way, Knowle Green, Staines, Middlesex, TW18 1XDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2024
For anyone working full time it is impossible to get an appointment as it’s 8am call or nothing Totally unhelpful no wonder a & e is packed
Visited September 2024
Review titled Staines Health Group
Replied on 09 October 2024
Dear Patient, Thank you for your feedback. In September we launched our online form for patients to book their own appointments. This is available from 7am and can be found on our website. If there is any other reason as to why you are unable to book an appointment please do not hesitate to contact us to investigate. Many thanks
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Review titled Excellent & Helpful Practice
Rated 5 stars out of 5
by Yvonne - Posted on 05 July 2024
A couple of weeks ago a particular health condition got worse. It caused much pain and affected my mobility. I called the surgery and asked to speak with my Doctor. This was arranged for the following day. After discussion my Doctor decided a face to face examination was necessary. This was made for the day after that. Medication was prescribed and a requirement for blood tests agreed. I normally arrange blood tests myself at the hospital, using Swiftqueue but, on this occasion, no appointments were available near the date I needed. I called the surgery back and explained the situation to the receptionist. She was friendly and helpful and, within a few minutes, had sorted out an appointment for blood tests just when I needed. We are now three days after those tests. The results are back and my Doctor has just phoned me with the results and suggested a course of action ongoing. I would call this service exemplary. I am thankful I have been with Staines Health Group for many years and have always received timely, friendly and professional care.
Visited June 2024
Review titled Staines Health Group
Replied on 11 July 2024
Dear Yvonne, Thank you so much for your feedback. I will make sure I pass this on to the team. Regards Louise - Practice Manager
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Review titled Friendly nurses
Rated 4 stars out of 5
by Anonymous - Posted on 22 July 2024
I recently had my annual diabetic review and as always the nurse conducting it was very friendly and made me feel relaxed during the appointment.
Visited June 2024
Staines Health Group has not yet replied.
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Review titled Excellent, Efficient and Friendly
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
We have been with this practice for approximately 20 years and have never had an issue getting an appointment face to face or a phone call. We have always had the best care for the whole family and at times some serious health issues. Had a recent appointment which needed following up at hospital, the care received was exceptional and extremely quick which we are very grateful for due to the nature of the issue. The nurses are also really friendly and knowledgeable and always make us feel very at ease.
Visited June 2024
Staines Health Group has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by FRANCO M - Posted on 28 June 2024
I went to the surgery on Wednesday 8 am 26 June 2024 to ask our GP to call me. He did within 30 minutes and after discussing my elderly fathers situation he arranged a paramedic to conduct a home visit . The Paramedic arrived within a further couple of hours . I had a very good conversation with him and on Friday Morning our GP called me an gave me excellent guidance regarding my father. I have been using this surgery for over 40 years and have nothing but praise for all the doctors , nurses and receptionists who are working there. We are very lucky to have such a caring and professional team in our local area
Visited June 2024
Review titled Staines Health Group
Replied on 11 July 2024
Dear Franco Thank you so much for your feedback. I will make sure I pass this on the team. Regards Louise - Practice Manager
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Review titled Wonderful and helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2024
I recently had an emergency health situation. When I explained the situation to the surgery I was told to go straight to the surgery where my doctor would see me immediately. On seeing me the doctor sent an email to the hospital advising them that I was on my way. I was admitted for two weeks. I have been a patient at this surgery for many years and I am always treated with the same courtesy and professionalism. I feel so lucky to be registered with this practice.
Visited May 2024
Review titled Staines Health Group
Replied on 12 June 2024
Dear Patient, Thank you for your feedback. Its very nice to hear that your experience with the Practice was a positive one and I hope you are recovering well from your recent health problem. Your feedback will be passed on to the staff. Louise - Practice Manager
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Review titled Virtually impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2024
Extremely limited opportunities to get an appointment - you must call at exactly 8am or the queue is so long the automated message tells you to call back. Appointments only issued for that day, not very helpful when I work full time in central London, or in exactly one week's time - which is fine for routine matters but obviously not for anything urgent. Makes looking after your health much more stressful which is surely the opposite of what a surgery should be doing.
Visited May 2024
Staines Health Group has not yet replied.
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Review titled Prescription delay
Rated 1 star out of 5
by Arun - Posted on 11 October 2023
I visited the GP for an infection and the GP advised me i will receive the prescription on the same day, I rang the pharmacy on different days to check the status of my prescription and they said it hasn't arrived from GP practise, after a week i rang the GP practise and they said the doctor is junior so she did not send the prescription and they will send later.
Visited October 2023
Staines Health Group has not yet replied.
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Review titled Put phone down on caller
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2023
Phoned to discuss an appointment, and in the end said I would leave it. Receptionist abruptly said thank you sir and disconnected the call as if I was wasting her time. No patience or empathy. Discourages contacting the doctor so perhaps this is an intentional tactic.
Visited October 2023
Staines Health Group has not yet replied.
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Review titled Professional
Rated 4 stars out of 5
by paulina hulboj - Posted on 08 September 2023
Of course, here's an excellent review for Staines Health Group's receptionist who helped me with a phone call from my inner doctor because the doctor I spoke to earlier in the morning didn't want to assist me and didn't understand me: I would like to sincerely thank the receptionist at Staines Health Group for her incredible assistance and professionalism. This morning, I had a communication issue with one of the doctors I had spoken to earlier, and I was quite concerned. However, this exceptional receptionist, whom I had the opportunity to meet, was not only exceptionally polite but also effectively resolved my problem. When I explained the situation to her, she immediately took action to contact my doctor and arrange a phone call from her. Thanks to her efforts, I was able to obtain the necessary information and continued medical care. What I truly appreciate is her patience and her ability to understand my concerns. The receptionist at Staines Health Group, whom I had the pleasure of meeting, is a real asset to this medical facility. Her dedication to helping patients and her ability to handle challenging situations have made me feel more confident, and I have a greater appreciation for the work of the entire team. I am deeply grateful for this positive interaction, and I hope that other patients will also have the opportunity to experience such an exceptional approach to patient care. Staines Health Group can be truly proud of such exceptional employees, like this receptionist. Thank you once again for your assistance and professionalism. I highly recommend Staines Health Group to anyone seeking medical care with a genuine heart.
Visited September 2023
Review titled Staines Health Group
Replied on 11 September 2023
Dear Miss Hulboj, Thank you for your lovely feedback regarding my team member. I will pass this on. I am happy to hear that you were able to get the reassurance you needed. Many thanks Louise - Practice Manager