St. Peters Hill Surgery
15 St. Peters Hill, Grantham, Lincolnshire, NG31 6QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring, helpful staff
Rated 4 stars out of 5
by Anonymous - Posted on 27 January 2023
When needing to contact the practice staff they are very efficient and helpful. Ask the gp has worked well for me on other occasions.
Visited January 2023
Review titled St. Peters Hill Surgery
Replied on 27 January 2023
Dear patient, thank you for your feedback. It is great to hear that you have had a positive experience during your interaction with the surgery. Your comments will be shared with the practice team. Many thanks, Catherine (Practice Manager)
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Review titled Outstanding Care
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2023
As the parent of a child with a long standing illness that’s fairly new and challenging to treat, it’s been a tough couple of years. We changed to St Peter’s Hill Surgery last autumn on a professional recommendation because the previous surgery were not making progress and it was negatively impacting my child’s physical and mental health. By contrast St Peter’s Hill staff have held multiple face to face appointments, made referrals, completed tests and done everything possible to get her through a challenging time. They are knowledgeable, caring and most of all, prepared to listen to what she has to say, the Doctors who have treated her could not be more attentive and supportive. Through their thinking outside the box approach to treatment we have seen such positive results and although we have a long way to go, as a parent I can’t thank them enough. Fantastic surgery, highly recommended
Visited December 2022
Review titled St. Peters Hill Surgery
Replied on 09 January 2023
Dear patient, thank you for your feedback. We always strive to deliver high quality clinical care with empathy and consideration and are delighted to hear that you and your child have had a positive experience. I will share your feedback with the practice team. Kind regards, Catherine Dickinson, Practice Manager
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Review titled Awful telephone manner
Rated 2 stars out of 5
by Anonymous - Posted on 11 November 2022
Had the "pleasure" of having to contact the surgery for a health issue. Internet on my phone was not working, so I used the good old phone number only to be questioned why I didn't use the AskMyGp in a very rude manner. After trying to explain (which I shouldn't have to in first place- be a bit mindful, not everyone will have money to pay Internet bill this winter , just because I'm young it doesn't mean I'm tech savvy either), anyway I was told that I would be receiving a phone call. However what I got was a text message that in order to reply to, I had to go on to browser. Yes, baffles me too. Luckily by that time I was at work and could connect to WiFi there. Is this in order to lower the patient demand?
Visited November 2022
Review titled St. Peters Hill Surgery
Replied on 14 November 2022
Dear patient. Thank you for your feedback. I am sorry that you felt dissatisfied with the service you received. We do understand that online access is not always convenient for patients so will always offer an alternative method of contact. I'm also sorry that the way in which you were dealt with on the telephone may not be to the standard we would expect. I would welcome the opportunity to investigate this matter further for you, so if you would like to contact the surgery and ask to speak to me, I can get additional information to enable me to look into this. Kind regards, Catherine Dickinson, Practice Manager
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 21 November 2022
Had phone consultation with doctor listened to my problems and is dealing with issues in a very efficient manner
Visited November 2022
Review titled St. Peters Hill Surgery
Replied on 23 November 2022
Dear patient, thank you for your feedback. The team love to hear when their hard work is appreciated. Kind regards, Catherine Dickinson, Practice Manager