St. Luke's Practice
2 St Lukes Square, London, Greater London, E16 1HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled *escalation* sincere request to review gp's front desk *
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
I am writing this email out of absolute frustration after visiting the st. lukes gp for four times to get my essential medications when I have run out of stock. At the first visit I was told to register with the gp and wait for a week. After a week, I was told that my medical records can take months to be transferred. However, I needed my medicines as they were out of stock for a week. When asked for a solution I was asked by the front desk to ask my previous gp to send my docs without requesting them. I reached out and they said to ask st.lukes to send an email. After letting the front desk know, they still insisted that I send an email by myself. Please have a look at the below email as proof that I was forced to send an email to my previous gp. The previous gp has rejected my request again and again stating that until they receive a formal email from the new gp (st.luke's medical center), they cannot send my medical brief details. After registration, I got a call from the gp saying we will prescribe the medicine over the call and go to the pharmacy. When I reached the Pharmacy, they asked me to pay for the medication because I do not have exemptions. I am sure the gp could have asked me to follow the process beforehand when I had visited them four times. Now, I have had to pay gbp 28.95 to get the medicines. I hope there will be sincere training provided to the front desk as there is definitely a lack of understanding. It is a medical front desk care.
Visited July 2023
St. Luke's Practice has not yet replied.
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Review titled Some very helpful reception staff at carpenter St Luke
Rated 3 stars out of 5
by Amy - Posted on 30 March 2023
Can not fault reception staff at this surgery. Unfortunately, the reason for my appt is obscure made worse with additional HQ's unclear phone conversation and text message.
Visited March 2023
Review titled St. Luke's Practice
Replied on 11 April 2023
Dear Amy, Thank you for taking the time to leave positive feedback for the reception staff, it is always nice to hear, our staff certainly do try their very best. In order to respond to your concern regarding the appointment, we would like to invite you to discuss this in more detail with the Practice Manager. Please contact the Practice Manager at the surgery to speak over the phone or to arrange a meeting. It is our aim that all patients receive the highest level of care from the practice. Kind regards Carpenters Practice