St James Medical Practice Limited
St. James Health Centre, 47 St. James's Street, Walthamstow, London, Greater London, E17 7NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Considerate Patient Care
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2022
The ‘could do differently’ aspect: I experienced a 45 minute long wait on the phone on two separate occasions getting to speak to someone to book an appointment for a cervical screening procedure with the nurse following a letter advising me to call in not book online. After that wait the first time I was told to call back in over a week’s time when the nurse’s diary would have slots to book; the reason for this wasn’t explained. The ‘really positive’ aspect: However on the second occasion when I did get through a different individual, I think possibly the clinic manager, was helpful in not only organising a next day appointment but also giving me supportive information on my other queries and concerns regarding Covid booster, blood pressure and a flu vaccine. She also suggested I ask for her on arrival the next day so she could potentially get me seen by another nurse for the latter two as well as the booked screening appointment. And today exactly that happened so I was able to resolve three procedures in the one visit. I rarely visit my GP and this was certainly one of my more positive experiences in terms of considerate patient care. It surely helps the clinic’s scheduling, as well as the patient, to try to resolve concerns in this proactive way. I came away feeling well supported by my GP practice as we would all like to be all of the time as patients.
Visited October 2022
Review titled St James Medical Practice Limited
Replied on 25 October 2022
Thank you for your comments, sorry you had to wait so long on the phone, we have been short of staff recently due to sickness and covid 19, however I am glad my Clinical Manager was able to help you out. Sometimes the nurse appointments get booked up straight away especially if there is a campaign scheduled such as a Flu clinic or Polio vaccination catch up, but I'm glad we were able to help in the end. I will pass your comments onto the Clinical Manager and thank you for your feedback. Practice Manager
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Review titled Doc`s
Rated 3 stars out of 5
by Anonymous - Posted on 06 October 2022
Was told I need to go buy mask as its required in the building, not a problem so went and bought then returned, walked in to waiting room to find only one person wearing a mask, now that takes the mickey out of me.
Visited October 2022
Review titled St James Medical Practice Limited
Replied on 25 October 2022
Thank you for your comments, I am sorry to hear about your experience, we do ask all the patients to wear masks so I'm not sure why those in the waiting room were not wearing one unless they were exempt. I will mention it to the staff to keep a look out for anyone not wearing one. Thank you for bringing this to my attention. Practice Manager
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Review titled Never let me down...
Rated 5 stars out of 5
by Angela Keatley - Posted on 18 October 2022
Receptionist lovely and friendly. The Irish nurse was as useful her lovely self. Very chatty and informative. Always a pleasure to attend an appointment.
Visited October 2022
Review titled St James Medical Practice Limited
Replied on 25 October 2022
Thank you for your feedback Angela. I am glad our HCA was able to help you out and the Receptionists were lovely and friendly. We look forward to your next visit, stay well, Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Stanford Fergus - Posted on 20 October 2022
Courteous helpful receptionist. Very caring and helpful practitioner when I visited for a procedure.
Visited October 2022
Review titled St James Medical Practice Limited
Replied on 25 October 2022
Thank you for your feedback Stanford. I am glad that our Receptionists and clinician were able to help you and you received the care and attention we aim to provide to our patients. Practice Manager
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Review titled Econsult
Rated 3 stars out of 5
by Anonymous - Posted on 13 September 2022
I tried to complete an econsult at 16.30pm and received a message that I must try again at 8.00am tomorrow, however the practice is open until 18.00pm today. This appointment system is not suitable for people who work full-time, the alternatives, to visit or call the practice, are less suitable. Please allow people to complete an econsult during practice opening hours
Visited September 2022
Review titled St James Medical Practice Limited
Replied on 25 October 2022
Thank you for your feedback. We normally turn off e-consult around 4pm which gives the staff the opportunity to book in for the next day. If you find the e-consult turned off at any time you can call the surgery or walk in and we will use the same system to book appointments for patients. We are looking to improve the on- line consultation and the appointment system. Any new changes we will inform our patients via the newsletter on our Website. Thank you Practice Manager
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Review titled Good GP practice - genuine care and compassion for patients
Rated 4 stars out of 5
by L Clarke - Posted on 02 September 2022
I have had 6 visits to the nurse over the last few weeks on the GP request. Both nurses showed compassion, care and genuine consideration for treatment given. Appointments were allocated in line with my needs and waiting times were minimal. The receptionists were also helpful and friendly.
Visited September 2022
Review titled St James Medical Practice Limited
Replied on 25 October 2022
Thank you for your feedback. We have recruited two nurses over the course of the year to catch up on work lost during the pandemic. I am glad to see that you received several appointments and were treated appropriately. I will pass your comments onto both nurses and the Receptionists, thank you, Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Dahlia Enriquez - Posted on 23 September 2022
I have good experience from admin, Gp and Nurses. The practice was well staffed and on time with services. Majority of the admin were friendly, entertaining and works professionally. The Doctors were excellent, skilled and on time. I had my cervical smear and it was done skilfully by the Nurse. She was kind and empathetic. Excellent service overall.
Visited September 2022
Review titled St James Medical Practice Limited
Replied on 25 October 2022
Thank you for your comments Dahlia, We have regular Practice Meetings and it is a good opportunity to feed back some very nice comments to all the staff. It is a difficult time working in the NHS at the moment and we could do with some good news, so thank you. Practice Manager
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Review titled Friendly, caring and efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2022
Great practice which is efficient, friendly and caring. Staff are always helpful and communication about appointments etc is great.
Visited September 2022
Review titled St James Medical Practice Limited
Replied on 25 October 2022
Thank you for your kind words I will pass them onto the staff and doctors at the next Practice Meeting. Practice Manager
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Review titled Fantastic practise
Rated 5 stars out of 5
by Leanne Cuddeford - Posted on 27 September 2022
I am always able to speak to someone on the phone if needed. Anytime I attend an appointment either for myself or my children I am seen on time and given excellent care. The staff, nurses and doctors really care and put in great effort.
Visited September 2022
Review titled St James Medical Practice Limited
Replied on 25 October 2022
Dear Leanne, I am so pleased by your comments, we are all trying our best in a very difficult period in the NHS and lovely comments like yours are always welcome. Practice Manager
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Review titled Helpful staff
Rated 4 stars out of 5
by Anonymous - Posted on 21 September 2022
Staff have always been helpful, including helping me get my blood test referral when I had previously been told I'd have to travel a long way while sick to get it.
Visited September 2022
Review titled St James Medical Practice Limited
Replied on 25 October 2022
Thank you for your comments, I am glad we were able to provide you with good service. I will pass your comments on to the Receptionists and the secretary. Practice Manager