St. George's Medical Centre
2A Parsons Lane, Littleport, Ely, Cambridgeshire, CB6 1JUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Difficult to get an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 22 August 2024
I used to find accessing appointments at the surgery really easy, no matter what time in the day I called, I was able to book in for a routine appointment. I have received a text recently stating that I need a telephone consultation to discuss my monthly prescription. I have called numerous times, and called every time I have been able to, but just cannot get booked in for a routine appointment. I have been told numerous times that I need to call at 10am each day to be able to get an appointment, and that they go very quickly. I have tried calling at that time, and have been number 10 in the queue, I have tried calling at 10:25am and the appointments had gone. I have a full time job, and waiting on the phone and being able to call at 10am everyday is just not possible. Patch’s never works to be able to get a message through to the Surgery, there are no email addresses available. It is incredibly frustrating, I have been at this practice my whole life and have never ever had any problems - but recently it just seems impossible to get access to the Surgery.
Visited July 2024
Review titled St. George's Medical Centre
Replied on 23 August 2024
Dear Patient Thank you for taking the time to provide feedback and for highlighting a less than satisfactory experience. I am the Practice Manager here at St George's Medical Centre and this is not the level of service we try to provide. I'm unsure which system you are referring to as Patch's but we do use askmyGP which would enable you to message us with your requirements and suitable times that an appointment could be made for you. We have 3 email addresses on the front page of our website. You are welcome to use any of those as we would always ensure that any correspondence arrived at the correct point. If you would like to contact me directly, I would be more than happy to help. Best wishes Julie Coote Practice Manager julie.coote@nhs.net 01353 864133
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Review titled Diabetic concern not taking seriously
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2024
I have been suffering for days with diabetic symptoms the gp who was a intern took my pressure literally went all ok you can have a blood test if you want I ended up cancelling the blood test cause of this clown
Visited June 2024
Review titled St. George's Medical Centre
Replied on 13 June 2024
Dear Patient Thank you for taking the time to leave feedback. I am truly sorry that you received less than a satisfactory experience with one of our clinicians. Symptoms of any illness should be taken seriously. It would be very helpful if you could contact me with further details so that I can fully investigate the matter. Best wishes Julie Coote Practice Manager julie.coote@nhs.net
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Review titled Excellent Practitioners
Rated 5 stars out of 5
by Victor Courdelle - Posted on 05 March 2024
Very prompt and attentive care. Referral to specialists actioned with urgency. Doctor was more than happy to listen to establish the facts concerning my condition.
Visited February 2024
Review titled St. George's Medical Centre
Replied on 06 March 2024
Dear Victor Thank you for taking the time to review our services, I will pass your comments to the clinicians concerned. Best wishes Julie Coote, Practice Manager
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Review titled Brilliant doctors and staff
Rated 5 stars out of 5
by Sandra Netherwood - Posted on 04 October 2023
We recently had the unfortunate and very sad loss of a close family member at home. St George's Medical Centre doctor and staff were extremely helpful and timely in their approach to numerous home visits needed. Everyone involved from the practise was compassionate and caring. I would recommend this practise to anyone. Many thanks
Visited September 2023
Review titled St. George's Medical Centre
Replied on 05 October 2023
Sorry for your loss but thank you for leaving such a lovely review, particularly as such a difficult time. Best wishes
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Review titled Simply The Best
Rated 5 stars out of 5
by Carol Green - Posted on 14 December 2022
I have been with St George’s for around 10 years. In all that time they have been excellent, without ever letting me down. The GP’s, nurses, reception and dispensary staff - everyone who works there - are professional, courteous, kind and empathetic. I’m in my 60’s and I can say, hand on heart, they are the very best medical practice I have ever encountered. We are so very lucky to have them. They are much appreciated.
Visited December 2022
St. George's Medical Centre has not yet replied.
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Review titled Don’t expect too much
Rated 2 stars out of 5
by Anonymous - Posted on 26 January 2023
I must go to a different surgery to other reviewers! Thankfully I don’t need to go often, which is just as well. MyGP, although it has its place, seems to be used as a preventative to stop you seeing or talking to a human. You ask to be called and you just get appointments sent through when they’ve not checked if you can make it - what an exercise in time wasting! Even though you take the time to fill in symptoms/issue, when you do get a call you get asked what’s wrong, clearly MyGP notes aren’t being read. I don’t know how anyone gets to see an actual doctor these days. The staff that I have encountered recently have been, especially one of the nurses, rude and impatient. I sat and listened to one of the dispensary staff huff and puff at an elderly gentleman who was just trying to get his prescriptions sorted. This surgery has completely gone downhill since I first joined it over 15 years ago
Visited December 2022
Review titled St. George's Medical Centre
Replied on 02 February 2023
Dear Patient Thank you for taking the time to review our services and make us aware that you received a less than positive experience. If you would like to discuss the points you have raised, please do give me a call on 01353 864100 or you can email me directly at julie.coote@nhs.net I look forward to hearing from you. Best wishes Julie Coote Practice Manager
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Review titled Positive experience at this GP Practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
I am currently having chemotherapy in the Practice oncology unit which means I don’t have to travel backwards and forwards to Addenbrookes and I would like to thank all the Practice staff and the staff who come out from Addenbrookes to administer the chemo. It has made a stressful and worrying experience so much easier to bear and without exception the staff I encountered were kind and went out of their way to help me. Thank you
Visited October 2022
St. George's Medical Centre has not yet replied.