St. Albans Medical Group
Felling Health Centre, Stephenson Terrace, Felling, Gateshead, Tyne and Wear, NE10 9QGContact details and opening times
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Reviews
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Review titled Appointment system abysmal
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
Submitted an econsult and the reply advised making an appointment with a GP or nurse practitioner. I call on my day off, every morning at 8am on the dot only to find I'm on hold for 15+ minutes in a queue only to find that by the time my call is answered that all appointments are gone. I have to put my entire life on hold and plan nothing for my days off in case I actually manage to get through and get an appointment. Lots of GPs have adopted this scheduling and it appears it is not working. On a positive note, the doctors and nurses are fabulous when you actually get to see them but they need to have a look at their appointment system and give it a massive overhaul.
Visited February 2024
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