Southwell Medical Centre
The Ropewalk, Southwell, Nottinghamshire, NG25 0ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice and 2 doctors
Rated 5 stars out of 5
by marion weaver - Posted on 01 August 2024
I am the carer for my 95 year old mother E. On Monday 29 July ‘24 I was very concerned about my mother’s health. She is housebound. The doctor I spoke to was reassuring and concerned. At approximately 11am he personally phoned to say I had secured an appointment with Dr C..gg for 1 pm. I was most impressed by her professional bedside manner with my mother who hasn’t been out of Moorfield Court Sheltered accommodation in months. She was patient and very thorough with E .She addressed my mother personally and acknowledged mums hearing difficulties. Mum wasn’t feeling well during the appointment and the conversation had to be stilted. Dr C..gg followed up the appointment with a text containing steps taken and to be taken this week. A very professional and ‘measured’ appointment. It was most appreciated at a worrying and difficult time for us. Thank you Dr C and the Practice Yours, Marion Weaver
Visited August 2024
Southwell Medical Centre has not yet replied.
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Review titled Brilliant, prompt support
Rated 5 stars out of 5
by Kerry Holden - Posted on 22 August 2024
Telephoned at 10.30 am to request appointment for what I believed would be a routine appointment in maybe 2-3 weeks' time. Having described symptoms and problem to Receptionist I was advised I would be seen that day. Call back from Dr by 11 am and appointment offered for 11.40 am. Thorough discussion of problem, physical examination and further tests booked and ongoing care/investigations planned. Blood tests needed, and let's do thorough Well Woman tests at the same time - and that was booked for 12 noon that very same day. Bloods sorted and advised by nurse that I should book flu and pneumonia vaccinations. they were booked with receptionist before I left and home again by 12.30. Gracious me - 2 hours after initial call I was home again having been examined, bloods taken, given advice, further tests booked. Absolutely brilliant, it simply couldn't have been any better. Thank you.
Visited August 2024
Southwell Medical Centre has not yet replied.
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Review titled Highly efficient
Rated 5 stars out of 5
by Margaret H - Posted on 11 June 2024
9.30- filled in online form for non urgent but concerning skin problem. 10.40- received phone call offering appointment 11.15 - mole measured and examined. 11.20- left surgery greatly reassured.
Visited June 2024
Southwell Medical Centre has not yet replied.
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Review titled When the patient is a dinosaur!
Rated 5 stars out of 5
by Carole Mitchell - Posted on 24 June 2024
Needing an appointment on a busy Monday morning , I was anticipating technical problems. Despite my incompetence in submitting photographs requested and failing to answer a call back, all three doctors and admin staff involved were extremely kind and patient and did their best to help me. I left the practice feeling that my concerns had been listened to and my questions answered . I feel confident that I am in still in good hands at this practice, despite the changes that have become necessary for the delivery of services . Please pass on my sincere thanks to all concerned.
Visited June 2024
Southwell Medical Centre has not yet replied.
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Review titled Very caring
Rated 5 stars out of 5
by Hayley - Posted on 10 May 2024
I wanted to say a big thank you to Nurse H for being so caring and empathetic during my appointment this morning (10/05). I was nervous and having a bit of a wobble around another issue that I hadn’t realised until that moment, but Nurse H was able to make me feel less apprehensive and showed she understood and able to put me at ease. She listened and said all of the right things so I ended up having a really positive experience. I went away feeling much better, thank you.
Visited May 2024
Review titled Southwell Medical Centre
Replied on 14 May 2024
Hi Hayley, Thank you very much for leaving feedback about your experience with us. I am really pleased to hear that you left the surgery feeling less apprehensive and I will certainly feedback to the staff member in question. Kind regards Danielle Croucher Practice Manager
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Review titled Impressive service
Rated 4 stars out of 5
by Colin - Posted on 25 April 2024
Used the AccuRx Triage Service via the NHS mobile app for the first time. Easy to fill form completed and sent at 0810. Doctor called me at 0920. Appointment made same day for 1045. Saw friendly and efficient medical practitioner and prescribed antibiotic treatment. Prescription fulfilled by 1105. Job done. Excellent service, and well done to the whole team. Thank you!
Visited April 2024
Review titled Southwell Medical Centre
Replied on 14 May 2024
Hi Colin, Thank you very much for taking the time to leave us some positive feedback. We always aim to provide a good level of service and I'm pleased to hear that we have achieved this for you. I will pass on your comments to members of our team during our next Practice Meeting. Kind regards Danielle Croucher Practice Manager
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Review titled Caring and considerate
Rated 5 stars out of 5
by Marie` Worley - Posted on 22 April 2024
After the recent death of my Aunt I have found the experience dealing with the Doctors and staff at the Medical Centre extremely considerate, understanding and helpful. This made the sad experience much easier because I was kept in touch with the procedure, with the Doctor keeping me informed all the way. I would like to thank all the Doctors and staff.
Visited April 2024
Review titled Southwell Medical Centre
Replied on 14 May 2024
Hi Mrs Worley, I am really sorry to hear about your loss. Thank you for taking the time to reach out and leave us some feedback about our service. I will ensure that this feedback is passed on to members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled “Thank you”
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I just want to say thank you for all the help and support you have given me throughout the last 6 months … I appreciate fully that your workload is seriously stretched to the limit with one thing and another but just wanted to say a personal thank you for the help you’ve given me …
Visited March 2024
Review titled Southwell Medical Centre
Replied on 14 May 2024
Thank you very much for taking the time to leave some feedback about the service you have received from us. I am really pleased to hear that you have had a positive experience. I will ensure that your feedback is passed onto members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Very well informed and though
Rated 5 stars out of 5
by Diana - Posted on 21 December 2023
A very positive experience given the delicate nature of the complaint and she was understanding and knowledgeable. She didn’t make me feel rushed.
Visited December 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for taking the time to leave some positive feedback about your experiences with our services. I will ensure that your comments are relayed to members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2023
We were very worried, got a same day appointment, received wonderful care, the doctor was so kind. Thank you
Visited December 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you very much for taking the time to leave some feedback for us. I am really pleased to hear you are happy with the service you have received and will be happy to relay your comments back to our team. Kind regards Danielle Croucher Practice Manager