South View Partnership
Southview Lodge, South View, Bromley, Kent, BR1 3DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Who?
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2024
Have tried a couple of times over the last few years to get an appointment here with no results. Nobody picks up the phone, no appointments available online, went to their front desk , saw the empty waiting rooms and was simply told to go away and use the online service. Haven't seen my gp for so long, been relying on private care. I'm going to try registering with another surgery and see if they will give me the time of day.
Visited May 2023
Review titled South View Partnership
Replied on 02 April 2024
Dear Patient, thank you for your feedback. I'm sorry you did not have a positive experience with the surgery on this occasion. Please contact reception directly so we can investigate this for you. Kind regards Jo, on behalf of South View Partnership
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Review titled Almost impossible to get to see a GP
Rated 3 stars out of 5
by Anonymous - Posted on 25 May 2023
On Monday, I called up the GP reception as I have been having some pain since Friday afternoon. After holding on the phone for 45 minutes finally I get through the receptionist and request to get a speedy appointment but I am told I need to fill out the e-consult. E-consult takes minimum 10 minutes to fill out in detail which is excruciating task when a person is in pain. I fill the e-consult on Monday morning and I get autoreply that I will get a response within 30 hours. But by Tuesday afternoon I get an email saying "due to greater increase in demand we are unable to allocate appointments within designated response time." Since I cant bear the pain any longer I go to the A&E and after 4 hours of wait, I am seen by a doctor and immediately started on pain meds and antibiotics. This pattern of not getting help from GP and patients ending up in A&E and 111 seems to be becoming a norm after the introduction of e-consult. Even when we get to see the GP in person, after explaining how poorly we are and describing all of the our symptoms, I have been asked "What is it you would like us to do for you today" or "what help you would like from us?" Rather than the GP doctor suggesting the diagnosis and treatment plan. If the Southview Partnership is going through shortage of staff or medical practitioners, and are unable to look after their currently registered patients, why do they still have the notice outside inviting new patients to sign up. Now I am scared of falling sick, basically I bore the pain through the weekend, filled up the econsult form on Monday and till Thursday I have not heard from any doctor from Southview Partnership.
Visited May 2023
Review titled South View Partnership
Replied on 03 October 2023
I am sorry to learn of this experience, we rely on our GP's triaging eConsults so we can manage the high demand for access, this also ensures we can signpost patient to the most appropriate clinician, unfortunately we are occasionally unable to meet demand and our lead times are longer than usual. A&E or Urgent Care is sometimes appropriate if patients feel unable to wait for our response, which is usually by the end of the next working day. If you would like to make yourself known to Nina or Jo at the practice we would be happy to review your journey and listen to the calls so we can understand and learn from any issues which may have occurred. Nina - Practice Manager
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Review titled refusal for wife to pick my forms up
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
I work in London on a 60 hours a week contract 8-8 how can I pick up any kind of form if I cannot pick up of a weekend. my wife went on my behalf in this weather just to be told no with our 17 month old child. cannot fault the nurses or doctors but reception staff need to realize not everybody has the accessibility to go to surgery whenever they want. i need to get my bloods done , so how can i collect form from other side of London i do not get paid sick leave. so something needs to be addressed or i will have to go to a more understanding gp service.
Visited May 2023
Review titled South View Partnership
Replied on 15 May 2023
Dear Patient, Sorry you were unhappy with our processes. As there is only one member of staff working in Reception on a Saturday we are unable to offer all services and are mindful of security, therefore are open for pre-booked appointments only, however, we understand if may be difficult to collect at other times, therefore happy to accommodate Saturday collection with prior arrangement. With your consent a NOK or appointed person can collect test forms etc. on your behalf during our core opening hours. If you are able to make yourself known to the practice we can ensure this is in place for future occasions. Thank you - Nina @ SVP
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Review titled Such a positive experience
Rated 5 stars out of 5
by Emma Barton - Posted on 22 April 2023
I attended my appointment on 21st April with the nurse and from the second I stepped in the room I was made to feel at ease. She was kind, caring and sympathetic and really explained things in well. She went above and beyond, in my opinion and I am so grateful.
Visited April 2023
Review titled South View Partnership
Replied on 02 May 2023
Dear Emma, We were delighted to receive your lovely feedback which we have shared with our team and the Nurse concerned. We are pleased you were made to feel at ease and everything was explained to you. Thank you for taking the time to share your experience. Nina - on behalf of SVP
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Review titled Excellent face to face consultation
Rated 5 stars out of 5
by Suzanne - Posted on 24 March 2023
I saw a female GP on 24.3.23. I was very impressed with her thoroughness, her explanations and her treatment plan. I did not feel rushed at all - she gave me plenty of time. Excellent doctor!
Visited March 2023
Review titled South View Partnership
Replied on 25 March 2023
Thank you Suzanne for taking the time to give such lovely feedback about your recent appointment. This has been shared with our team and the GP concerned, we really appreciate it! With kind regards Nina @ SVP
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Review titled Urine Sample
Rated 5 stars out of 5
by Anne-Marie Trott - Posted on 22 December 2022
Completed an online appointment at 8:30 on 21st December 2022 gave in urine sample in at 17:00 got the result at 17:30 and collected antibiotics at 17:45. Brilliant service and polite and helpful staff
Visited December 2022
Review titled South View Partnership
Replied on 03 October 2023
Thank you for taking the time to post this lovely feedback which was shared with the team. Pleased we were able to accommodate such a speedy turnaround! Nina - Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by AUDREY.M THORNE - Posted on 19 October 2022
Caught covid ,after test showed negative I was getting worse. Contacted the practice a lovely doctor telephoned twice and then asked to see me. I saw a different doctor also lovely who after various tests explained clearly what she thought was wrong, and put me on medication.I am now very much better and really appreciate the care and attention given to me.
Visited October 2022
Review titled South View Partnership
Replied on 03 October 2023
Thank you for this feedback, pleased to learn you had great follow up care and you were quickly on the road to recovery. I will share this review with our lovely team. Nina - Practice Manager (My apologies - noted response from practice at the time was not showing!)