South Park Surgery
Waters Green Medical Centre, Sunderland Street, Macclesfield, Cheshire, SK11 6JLContact details and opening times
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Reviews
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Review titled Unable to make a face to face appointment at this surgery
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2024
Terrible service from the surgery,I would not recommend using or choosing this surgery. As the title suggests you are now unable to make a face to face appointment with a Dr and face a long wait to get a phone call from a Dr - 10 days plus and reception unwilling to look at anything else unless you call each morning to try and get a cancellation. Despite numerous telephone consultations and prescription guesses, the issue I have is not resolved, the Dr's havent seen me or the condition in person as everything has been done over the phone and via text, this surprisingly hasn't resolved the issue, another lengthy wait ensues to try and get resolved.
Visited April 2024
Review titled South Park Surgery
Replied on 12 April 2024
We are sorry to hear of your frustrations with our appointment system but wanted to clarify the available options. We currently have an unlimited number of urgent appoint slots available everyday for urgent and necessary conditions and concerns. If the query is routine, appointments are available to book over the phone, online or via an eConsult on our website. The usual wait time for these is approximately 7 days depending on specific clinicians and current demand. As you mention, our initial contact in all cases is via telephone so that we can gather the relevant information quickly and efficiently. In many cases, this is sufficient to start treatment, give advice, or direct to an appropriate service. Where a face to face review is required, the clinician will book this in during the phone call, often for later in the same day. We have found this system to be extremely beneficial to patients who can get faster and more appropriate access to the most suitable clinician / colleague, sometimes without having to travel to the medical centre but we are of course always happy to discuss specific concerns if you would like to contact us directly.