Solihull Healthcare Partnership
Grove Surgery, 3 Grove Road, Solihull, West Midlands, B91 2AGContact details and opening times
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Reviews
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Review titled Can't break through the admin to speak to a doctor
Rated 1 star out of 5
by Gill Glass - Posted on 21 February 2024
Having suffered with an oedema for several weeks, my husband has tried to contact our surgery (Monkspath) to get an appointment to see a doctor. He has been batted away for several days by the admin staff who are not medically trained to know what is serious or not and we have had to resort to ringing 111, visiting Badger clinics at 10pm and finally spending 9 hours yesterday at the QE hospital. Each time he has seen a doctor he has been told to contact his GPs surgery but of course when you call the call handler decides that this is not what you can do. We have been with Monkspath since it opened but I can't remember the last time we actually had an appointment at our surgery - we will now be looking to move to another practice out of this partnership which is upsetting but has to be done to see if every other partnership treats their patients with the contempt and disdain we have experienced over seveal years but especially this week when we needed them & still do.
Visited February 2024
Review titled Solihull Healthcare Partnership
Replied on 21 February 2024
Dear Gill, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into this, investigate and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
Phone exactly 8am which in itself is ridiculous all of us can’t be available to phone at 8am and when you do the system is full and won’t accept your call and if by some miracle you do get through after constantly redialing forever you get an appointment in 2 weeks and that’s if your lucky most times you are met with there are no appointments left. It’s a sham.
Visited February 2024
Review titled Solihull Healthcare Partnership
Replied on 28 February 2024
Dear Patient, Thank you for your taking the time to give us your feedback on telephone access and appointment availability. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. SHP’s services can be accessed by telephone, online or in person at one of our surgery sites. For medical advice or treatment, patients can call us on 0121 705 1105 or visit one of our surgery sites, or for non-urgent advice or treatment, visit our website – www.solihullhealthcarepartnership.nhs.uk. You can also submit an online consultation form via our website for administrative queries and acute illnesses (an illness with recent onset, usually of short duration and not considered a long term condition such as a cough, cold or sore throat). This service is available between 8am and 10am, Monday to Friday. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled a directly effected patient of shp
Rated 3 stars out of 5
by Patient of SHP - Posted on 05 February 2024
I tried to contact my GP practice on Friday 02/02/2024 to see if I could get an appointment with a Health Care Professional to confirm an at home pregnancy test I had done Friday morning that tested pregnant 1-2 weeks, bareing in mind I haven't been pregnant before this is my first confirmed pregnancy! I was told that I would have to ring back first thing Monday 05/02/2024 as they had no appointments left for the remainder of the day. I go back to work as normal, being careful as I'm in early stages of pregnancy, I attend work Sunday 04/02/2024 and begin spotting early morning at around 8am, I left work as I started to bleed a bit more than spotting phoned 111 waiting all day to speak to a Badger doctor out of hours both doctors with conflicting information stating I can't go to A&E unless I'm heavily bleeding and having to pad change every hour or have extreme pain and feel faint and feverish in the meantime to rest at home and take paracetamol if needed to reduce the discomfort of terrible cramping pains I have been having along with passing blood and small clots. I couldn't get through to my GP practice this morning being Monday 05/02/2024 at 8:00am when the lines open so I went to the surgery the receptionist stated she would triage an appointment with the doctor as urgent thus far I have been waiting in all day by the phone with my feet up worrying if I'm going to get a phone call before the surgery closes because I need to have a face to face appointment not a telephone appointment with a doctor. I was told my an out of hours doctor yesterday evening that I could contact Heartlands Early Pregnancy Assessment Unit at 8am Monday morning and they would be able to book me an appointment to be assessed, when I phoned they stated I would need to be referred by my GP. People in early pregnancy need to be looked after better than this because I've been left to it while I'm trying not to worry it's difficult when you try to get an appointment and it proves extremely difficult.
Visited February 2024
Review titled Solihull Healthcare Partnership
Replied on 21 February 2024
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear of your experience and the service you received. So that we can look into this, investigate and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Very Very Poor
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
Can never get an appointment, have to queue on the phone then either get cut off or told no more appointments available, then try again another day, waste time, employers are not happy when I'm on the phone trying to get an appointment. Nobody gets back to you. In the end had to go to A&E to be prescribed antibiotics for pneumonia. Shocking.......
Visited February 2024
Review titled Solihull Healthcare Partnership
Replied on 21 February 2024
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you received when trying to get an appointment. So that we can look into this, investigate and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Practice is failing
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
I have a heart condition requiring medical attention, but cannot get to see a doctor. After more than twenty minutes waiting on the phone, I was told that all the appointments to see the doctor I saw last time had gone, and I should call back on a specific day in a week’s time. I called back promptly at 8:00 on the requisite day but, after 45 minutes waiting on the phone, I was told all the appointments had gone. I simply can’t get the treatment I need. No wonder there is so much pressure on A&E departments when GPs are not seeing patients. Solihull Healthcare Partnership is rationing care based on one’s luck in being first in the telephone queue, not based on clinical need. This needs to be sorted out.
Visited February 2024
Review titled Solihull Healthcare Partnership
Replied on 21 March 2024
Dear Patient, Thank you for taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into this, investigate and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us directly - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Rubbish Practice and inadequate care
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
I went there for bleeding and the doctor did nothing except made me worry more about the situation. I ended up coming out more painful and with trouble mind than before entering GP. The doctor does know nothing and exhibit a laidback attitude.
Visited January 2024
Review titled Solihull Healthcare Partnership
Replied on 21 February 2024
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you were not happy with the service you received. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us directly - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Receptionist
Rated 5 stars out of 5
by Andrew Norris - Posted on 07 December 2023
I visited the practice this morning to try and get some help and advice. The receptionist that dealt with me could not have been more helpful, I think people can be very critical on occasion and sometimes justified however I think its also important to recognise a great service from someone when you get it. Thanks again for your help today, spot on.
Visited December 2023
Review titled Solihull Healthcare Partnership
Replied on 21 February 2024
Dear Andrew, Thank you for taking the time to give us your feedback and for your kind comments following your experience, it really is appreciated. We are really pleased to hear that your experience at the practice was positive, and that you received the help and assistance you needed from our Care Navigator team on Reception. We are always interested in hearing from and listening to our patients, and will ensure your positive feedback is passed on to the team. Please stay in touch using our ‘Have Your Say’ page on our web site with any further feedback - www.solihullhealthcarepartnership.nhs.uk Kind regards, Patient Patient Team Solihull Healthcare Partnership
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Review titled After all the investment, where is the care?
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
It's 2023 and to gain an appointment with a GP I have to phone up and sit waiting at 8am on a Monday for who knows how long. Forget the fact that we might need to work, have school runs etc. What was the point of creating a health partnership with a call centre that can't do anything? Why can't we request appointments online or at least be added to a list? A private company would never be allowed to operate in such an antiquated anti-customer way. Terrible and stressful experience that needn't be so.
Visited November 2023
Review titled Solihull Healthcare Partnership
Replied on 21 February 2024
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled From very good to extremely bad in 18 months!!!!
Rated 1 star out of 5
by Tony Hill - Posted on 05 July 2023
Shp is seemingly not fit for purpose. They are making mistakes; you can't get an appointment, and if you are lucky enough to get one it's over the other side of Solihull; Whilst waiting to get through you're told that the service if "full"and get cut off! ; I have never seen the same GP twice and have no idea who my nominated GP is! ; It seems to me that Shp is under new management nad it's all gtone wrong, but then agian I think it's fundamentlally wrong to set up groups of surgeries, and I'm sure Grove Surgery worked very well as a single unit. I am considering moving to another surgery if I can find one that's not a part of Shp!!!
Visited July 2023
Review titled Solihull Healthcare Partnership
Replied on 21 February 2024
Dear Tony, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you were not happy with the service you received. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Absolute rubbish practice. Far too large
Rated 1 star out of 5
by MR ALAN SOUTHALL - Posted on 11 July 2023
Phoned practice at 14.46 hrs on Tuesday 11th July 2023 I was answered at 14.54. I asked to see a Doctor regarding a serious health problem but told no appointments available. i was asked to phone at 08.00 hrs Wednesday 12th Jul. By past experience I doubt if I will be given an appointment as I will probably 50th in the queue. But I will try. not impressed at all with this practice.
Visited July 2023
Review titled Solihull Healthcare Partnership
Replied on 21 February 2024
Dear Mr Alan Southall, Thank you for your taking the time to give us your feedback/comment/s. We are sincerely sorry to hear that you are/were not happy with the service you received when contacting us by telephone. So that we can look into this/investigate and respond to the point you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership