Solihull Healthcare Partnership
Grove Surgery, 3 Grove Road, Solihull, West Midlands, B91 2AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolute rubbish practice. Far too large
Rated 1 star out of 5
by MR ALAN SOUTHALL - Posted on 11 July 2023
Phoned practice at 14.46 hrs on Tuesday 11th July 2023 I was answered at 14.54. I asked to see a Doctor regarding a serious health problem but told no appointments available. i was asked to phone at 08.00 hrs Wednesday 12th Jul. By past experience I doubt if I will be given an appointment as I will probably 50th in the queue. But I will try. not impressed at all with this practice.
Visited July 2023
Review titled Solihull Healthcare Partnership
Replied on 21 February 2024
Dear Mr Alan Southall, Thank you for your taking the time to give us your feedback/comment/s. We are sincerely sorry to hear that you are/were not happy with the service you received when contacting us by telephone. So that we can look into this/investigate and respond to the point you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership