Sleaford Medical Group
Boston Road, Sleaford, Lincolnshire, NG34 7HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First class physio sessions
Rated 5 stars out of 5
by Malc Yates - Posted on 04 May 2023
The hands on treatment I recently received for post accident whiplash to my neck and lower back was first class by the physio lads who were very polite, caring and helped tremendously towards my recovery and reduction in pain... Thankyou
Visited May 2023
Review titled Sleaford Medical Group
Replied on 03 July 2023
Dear Malc Yates, Many thanks for your positive feedback, we have passed this on the Physio team. Kind Regards, Sleaford Medical Group
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Review titled Awful service.
Rated 1 star out of 5
by Amy barnes - Posted on 13 December 2022
I was trying to make an appointment online from 745 as that is when you can make online go requests as they won't take appointments over the phone. I wasn't able to access until 8am so that's false information on the website. I then arrive for my appointment and wait 45 minutes and still nothing. I go to reception to be told there was an emergency and I would been seen shortly. Not once did the reception team come over to me to tell me that there would be a delay. Considering there's 2 people sat on the desk doing nothing over an hour I have had to wait for an appointment. No apologies from the reception staff. Nurses and doctors are great and really helpful.
Visited December 2022
Review titled Sleaford Medical Group
Replied on 05 January 2023
Dear Amy, Thank you for taking the time to leave feedback, unfortunately on the day you came into the practice we had a significant emergency, which took up a lot of time, The reception manager did go into the reception waiting area and make an announcement so that all waiting patients knew there would be a delay, I'm sorry if you missed this announcement. As a GP practice and urgent care centre we do occasionally get emergencies in the practice and this can impact patient waiting time, we apologise for any inconvenience this has caused you. Karen (Practice Manager)
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
I visited out of hours at the weekend with a suspected wound infection. The receptionists refused to give me an appointment saying that my stitches did not look infected so to just go home. I told them I know they’re infected but they would not agree with me. The next day I seen my nurse who was shocked I was refused an appointment as not only was the wound infected it had also reopened and I needed antibiotics immediately. It’s a shame because I know the doctors here themselves are great.
Visited December 2022
Review titled Sleaford Medical Group
Replied on 05 January 2023
Good afternoon, we were alarmed to read this review, we have two regular receptionists during the weekend sessions and neither of them would ever check a wound as they are not clinical, I would welcome contact from you to gain more information, please call Karen (practice manager) on 01529419101
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
I had a chest infection over the Christmas period and had to come in to see a doctor, I was dealt with quickly and the doctor was very nice, easy service to use, Thank you
Visited December 2022
Review titled Sleaford Medical Group
Replied on 03 July 2023
Dear Patient, Thank you for the positive feedback of your experience of the practice over the Christmas period. We always appreciate the time taken to provide this and this has been passed on to the team. Kind Regards, Sleaford Medical Group
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Review titled Superb and friendly care
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
This month I had a cyst removed from the back of my head which the GP was able to undertake as a minor operation in the surgery. The minor operation went well and made so comfortable by the GP and nurse, with great attention at all times to make sure I was okay, as I was very nervous about this procedure. Given clear instructions on after care. When making appointment for removal of stitches, the receptionist was really welcoming and soon arranged a convenient time. Returned today for removal of stitches and this was preformed by the same nurse. She again put a total ease and hardly felt anything, which again was excellent as I get quite nervous. The care I received was first class and can highly recommend this surgery. Thank you to everyone involved in my care from one very grateful patient.
Visited October 2022
Review titled Sleaford Medical Group
Replied on 05 January 2023
Many thanks for your kind review, I will pass this feedback on to the team, it is always nice to hear that we are doing a good job.
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Review titled Let down and confusing
Rated 2 stars out of 5
by Wayne Musson - Posted on 10 October 2022
Went on ask my GP to try book appointment did all thats asked then to have request closed and no appointment booked . No reason why so i try to call and get all appointments for today booked please hold the line and nothing just message repeated .
Visited October 2022
Review titled Sleaford Medical Group
Replied on 03 July 2023
Dear Wayne Musson, Thank you for your feedback, we were sorry to read that you had problems accessing the practice back in October. Since this time we have made significant changes to our askmyGP system, leaving it open for longer and creating forms specific to patient requests. As a result of the system changes, our phone line answering times have improved. We continue to review practice processes where patients advise us they have had difficulties, so we appreciate you leaving your feedback on this matter. Kind Regards, Sleaford Medical Group