Silsden & Steeton Medical Practice
Silsden Medical Practice, Elliott Street, Silsden, Keighley, BD20 0DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Waiting tines......too long!
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
I took over my daughter's attempts to make an appointment for an urgent medical intervention, as due to her work commitments the long waits for phone connection is impractical for her. After he waited in queue of 37 the surgery did promise to ring her back with an appointment time , but the promise was not honoured. Today, in my effort to help her I took over. After 23 mins to even connect to the queue, I then joined a queue of over 30 ......43 mins later I made contact. Thank goodness for my own surgery. I ring them up, or book on line, the appointment is made. Easy! My husband is still waiting for contact from Modality, following his explanation of poor service in June! I don't understand why this is in anyway acceptable for patients in this area.
Visited December 2022
Review titled Silsden & Steeton Medical Practice
Replied on 06 December 2022
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Great help
Rated 5 stars out of 5
by Sandra Magennis - Posted on 22 December 2022
I would like to thank the prescriptions team, for the second time this year they have arranged a repeat prescription for asthma medication really quickly for me. I have previously had mild asthma which this year became more problematic and I would like to thank them for their help.
Visited December 2022
Review titled Silsden & Steeton Medical Practice
Replied on 06 January 2023
Dear Sandra We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team