Silsden & Steeton Medical Practice
Silsden Medical Practice, Elliott Street, Silsden, Keighley, BD20 0DGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Silsden & Steeton Medical Practice.
Reviews
-
Review titled Exceptions
Rated 2 stars out of 5
by Anonymous - Posted on 31 July 2023
I understand the move to online but there must be exceptions made. My father is 94 and a half, deaf, house bound and has never used the internet. Booking a nurse appointment for him today has taken 7 attempts to be put in telephone queue then a hours wait in a queue then to be told I had to use the internet to make the appointment. What about patients without younger family members to help? Suggesting that, if he didn’t have a computer, he should ring or visit the surgery to book (impossible) was unhelpful.
Visited July 2023
Review titled Silsden & Steeton Medical Practice
Replied on 09 August 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
-
Review titled Impossible to obtain an appointment
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2023
Modality partnership chose to go completely online, can’t talk to anyone in person or over the phone to book appointments or even seek any advice any longer. This is absolutely contrary to public opinion and leaves many people at extreme risk, especially those who are unable to use online services. Even with the knowledge of how to use the booking system actually getting an appointment is nigh on impossible.!I believe that avoidable deaths and injury will result from this in the near future.
Visited June 2023
Review titled Silsden & Steeton Medical Practice
Replied on 09 August 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
-
Review titled Shocking expeirence
Rated 1 star out of 5
by Natasha barron - Posted on 19 June 2023
According to this practice modality is working....yeh its working becauae those in need cant get a appointment ended up at and e getting refferred to surgical team this weekemd used the online form offered me a call back.the following week i spoke to a dr a month privious who told me i was taking my medication wrong ...incorrext spoke to specialist not only was i taking it correct she prescribed me 12 weeks of medication i did not need also very rude now trying to get daily dressings which is a struggle when you cant get threw to the practice
Visited June 2023
Review titled Silsden & Steeton Medical Practice
Replied on 29 June 2023
Dear Natasha Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
-
Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
A virtual doctor’s surgery…. Unable to access an appointment via a human being. Only appointments made via the online service will be replied to in an “appropriate time scale” If your medical need’s don’t fit any of the drop-down boxes online ……you are screwed ! Where are the doctors, where are the medical centre staff…. ? I don’t want a text message diagnosis!
Visited May 2023
Review titled Silsden & Steeton Medical Practice
Replied on 05 May 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with our services. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
-
Review titled Waiting time
Rated 2 stars out of 5
by Anonymous - Posted on 26 May 2023
If by any chance you can’t access the internet or what you need to speak to them about isn’t available online you are waiting over an hour on the phone to get through even a small amount of callers before you.
Visited May 2023
Review titled Silsden & Steeton Medical Practice
Replied on 02 June 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our care navigation team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
-
Review titled Caring and efficient
Rated 4 stars out of 5
by Anonymous - Posted on 15 May 2023
Always met with kindness and professionalism. Each member of staff is pleasant and helpful. The new system works well having used it today for the first time.
Visited May 2023
Review titled Silsden & Steeton Medical Practice
Replied on 02 June 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
-
Review titled Kindness goes a long way
Rated 4 stars out of 5
by Ruth Barker - Posted on 03 May 2023
I think the staff at this practice are doing their very best. Unfortunately, not everybody sees that and complains a bucketful about the service. I have had nothing but positive experiences in the 15 years I have been with silsden doctors. I know its hard to be patient and polite if you are poorly, but please be kind to the receptionists, nurses, doctors, pharmacists etc because they are all working towards the same goal... to help you. Show a little patience and understanding and thank them for their help. It's important we are kind to each other. Thank you Silsden Medical Centre for looking after us. Your staff are amazing.
Visited May 2023
Review titled Silsden & Steeton Medical Practice
Replied on 05 May 2023
Dear Ruth Barker Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
-
Review titled Awful at the moment
Rated 1 star out of 5
by MRS HELEN C BRADLEY - Posted on 15 April 2023
I am not able to book an appointment online and the complaints form didn’t work either. I have up until not tried to stay positive but they are extremely poor. They seem not to want patients to be contacting the practice.
Visited April 2023
Review titled Silsden & Steeton Medical Practice
Replied on 12 May 2023
Dear Helen I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
-
Review titled Avoid at all costs!!
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
AWc Modality are not competent to run a bath let alone a medical practice! Trying to speak to anyone is very problematic. This afternoon, 18/04/2023, I called just after 4pm after waiting for the long rambling IVr message to end I was informed "We are now closed, call back when we are open." If/when you do get through to them it is likely that you will be fobbed off. I've been told by receptionists to "go private" or "go to A&E" or "call 111" all during the surgery opening times. If you get to speak to a GP they will say that they are going to issue presciptions but they won't.Total incompetence, if our mobility was better my wife and I would be finding a medical practice that is nothing to do with this total waste of space.
Visited April 2023
Review titled Silsden & Steeton Medical Practice
Replied on 12 May 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
-
Review titled Impossible to get through on phone
Rated 1 star out of 5
by Smith - Posted on 11 May 2023
3 hours on hold, only 15 calls in the que when I started so that's 5 calls a hour as a total capacity. Totally unfit for purpose system designed to get as many people to give up and not seek treatment as possible. Next time unfortunately I will just attend a&e I don't want to but that is the only reasonable option left.
Visited April 2023
Review titled Silsden & Steeton Medical Practice
Replied on 12 May 2023
Dear Smith I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our care navigation team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team