Shore Medical - Lilliput Surgery
Elms Avenue, Poole, BH14 8EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Harold Ivie - Posted on 14 April 2023
The GP was caring, polite, thorough and reassuring. He is a credit to his profession and Lilliput surgery
Visited April 2023
Review titled Shore Medical - Lilliput Surgery
Replied on 12 March 2024
Dear Harold, Thank you for your feedback about one of our GPs who you found to be caring, polite, thorough and reassuring. You review will be shared with the GPs at Shore Medical (Lilliput Surgery) and is very much appreciated. Anne Holburn Deputy Manager
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Review titled Quick response
Rated 5 stars out of 5
by Rob Shearman - Posted on 17 April 2023
Used the online contact and got a call the same day and got an appointment on Monday. Got refery for an X-ray but the doctor was very helpful
Visited April 2023
Review titled Shore Medical - Lilliput Surgery
Replied on 12 March 2024
Dear Rob, Thank you for posting a review of your visit in April 2023, I apologise for the delay in responding. I am pleased to hear that you used our on line Klinik form and got a quick same day appointment. the GP refereed you for an x-ray and was very helpful. Your review is very much appreciated. Anne Holburn Deputy Manager
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Review titled Excellent doctor response
Rated 3 stars out of 5
by Elizabeth Moore - Posted on 23 April 2023
Excellent doctor service after stomach pains, followed by a blood test and then a phone call at 6:20pm to advise me that my blood test was normal and to follow the medication she had suggested.
Visited April 2023
Review titled Shore Medical - Lilliput Surgery
Replied on 12 March 2024
Dear Elizabeth, Thank you for your feedback about the service you received from one of our doctors. You were experiencing stomach pains. blood tests were organised and you received a follow up phone call at 6:20pm confirming result as as normal but to continue the medication as suggested. Your review will be shared with the clinical staff at Shore Medical and is very much appreciated. I apologise for the delay in responding. Anne Holburn Deputy Manager
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Review titled Reception didn't book me in
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
I changed doctors surgery I while back as I wasn't happy with Lilliput, I booked an appointment but the only one they could give was here. I went and as I signed in on the screen it didn't log me in, I went to the reception and as I was explaining before I could finish she said oh its not working and asked me my date of birth and who I was seeing. The lady after me couldn't book on the screen either as it wasn't working. The receptionist said I could take a seat upstairs. I waited upstairs for about 15 minutes as I understand doctors can be a little late sometimes so I waited but then went back downstairs to see if they could tell me how long it will be. The receptionist said she didn't book me in as she thought I had already booked myself in, even though she asked me my details before hand. I had 5 minutes left till the appointment and asked if I could quickly speak with him, she said I couldn't as he wasn't replying back to her. So I have had to book another appointment to see the doctor, which means more time off work for myself, and I only get so much time off for medical and this was a waste of an hour for me. I asked to be re booked and a text to be sent, she didn't send me a text confirming my next appointment. Just really poor service from the receptionist I dealt with.
Visited March 2023
Review titled Shore Medical - Lilliput Surgery
Replied on 12 March 2024
Dear Patient, Thank you for taking the time to feedback your experience when you attended for an appointment in March 2023. The self check in screen was not working so you went to the reception desk and informed the receptionist as well as giving her your details. After 15 minutes you had not been called so you went back to receptionist who advised you that she had not booked you in and although she had messaged the doctor, he had not replied, you were advised tor rebook. I am so sorry about this, you should have been fitted in as this was our error. On behalf of Shore Medical we are sorry that you experienced a poor service that day. Anne Holburn Deputy Manager
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Review titled So efficient!
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
I had a blood test today at Lilliput - what a well run and efficient practice - friendly staff and very well organised surgery. I went straight in to the nurse, no waiting at all.
Visited March 2023
Review titled Shore Medical - Lilliput Surgery
Replied on 12 March 2024
Dear Patient, Thank you for your feedback about your visit to our surgery in March 2023. I am pleased to hear that you found us to be efficient, well run and with no waiting time to see the nurse for a blood test. Your feedback will be shared with the nursing team and is very much appreciated. Anne Holburn Deputy Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
Used Klinik to be referred to a GP. Received a text from the surgery the following day to be given an appointment the following week. Excellent service.
Visited March 2023
Review titled Shore Medical - Lilliput Surgery
Replied on 12 March 2024
Thank you for taking the time to review our service with particular regard to the Klinik system. All requests for GP appointments are triaged through the Klinik system, which offers a fair service to all patients assessed on clinical need. It is good to hear that you found the service to be excellent and your review is very much appreciated. Anne Holburn Deputy Manager
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Review titled Great surgery
Rated 5 stars out of 5
by Luke Moorby - Posted on 18 February 2023
Always able to get an appointment if there is anything that needs attention, DR’s are all lovely and take their time. Everything you could want from a local practice.
Visited February 2023
Review titled Shore Medical - Lilliput Surgery
Replied on 12 March 2024
Dear Luke, Thank you or posting a review of our practice which will be shared with the doctors and staff across Shore Medical and is very much appreciated. Apologies for the delay is responding. Anne Holburn Deputy Manager
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Review titled Extremely thorough Doctors appointment
Rated 4 stars out of 5
by KEITH RANGER - Posted on 27 February 2023
The doctor was proactive. Showed genuine interest and raised some excellent points. Came away with a feeling of confidence.
Visited February 2023
Review titled Shore Medical - Lilliput Surgery
Replied on 12 March 2024
Dear Keith, Thank you for posting a review of our doctors who you found to be extremely thorough, showed genui9ne interest and raised some excellent points. I am pleased to hear that you came away feeling confident. Please accept our apologies for the delay in responding to this review. Anne Holburn Deputy Manager
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Review titled Excellent fast service
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2023
I reported concerns regarding a reaction to skin medication via Klinik at 6.30pm one evening. By 8.20am I had a text reply asking for photos which I sent by return. I received a call asking me to see the doctor (who originally diagnosed my condition) that afternoon. I couldn't make that, but was given an appointment the following morning. Wonderful service.
Visited January 2023
Review titled Shore Medical - Lilliput Surgery
Replied on 12 March 2024
Thank you for taking the time to review our practice. Apologies for the delay in responding. I am pleased to hear that you found the klinik system efficient and responsive to your needs and you were seen by the doctor who originally made the diagnosis. Anne Holburn Deputy Manager
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Review titled Confidence in the practice
Rated 5 stars out of 5
by Jason Ganner - Posted on 15 December 2022
I have always found the staff and doctors extremely supportive and helpful and feel comfortable with the GP’s when visiting, long live the NHS.
Visited December 2022
Shore Medical - Lilliput Surgery has not yet replied.