Shirley Medical Centre (Solihull Healthcare Partnership)
8 Union Road, Shirley, Solihull, West Midlands, B90 3DTContact details and opening times
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Reviews
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Review titled Very poor system
Rated 1 star out of 5
by David - Posted on 14 March 2024
8 years ago we moved to Dickens Heath. At that time the local surgery was one of the best I had ever had (I’m 75) in my lifetime. Now, it is the worst. It is virtually impossible to get an appointment for a non-emergency issue. You are advised to try coming to the surgery at 0830 when new “slots” are released - I have done this 5 times, been first in the queue every time - nothing available. Last time I was advised to phone at 0800. I phoned at exactly 0800 to be told “our phone system is full, try again later”. I did, again and again and again - same message every time. My opinion is that it seems to have got worse since the surgery became part of the Solihull Healthcare Partnership. I don’t know why, it’s just an observation. To be fair, the receptionists are lovely, but are frustrated and hampered by their totally inflexible booking system. Last time I tried to get an appointment the receptionist said to me “ I’m really sorry, I hope I never get ill because this system is impossible”. I said: “What can I do to complain?” She said: “Tell the doctor”. I’ve tried that, it’s made no difference, so I’m writing this review instead. Last week, I was first in the queue waiting outside the surgery and talking to the man next to me. He told me he has written to the surgery and to the local member of parliament. He has even considered taking legal action. How has it come to this? I am now looking for a surgery outside of the Solihull Healthcare Partnership or, as a last resort, looking for a private doctor - but this is a very expensive option.…….
Visited March 2024
Review titled Shirley Medical Centre (Solihull Healthcare Partnership)
Replied on 15 March 2024
Dear David, Thank you for taking the time to give us your feedback and comments. We are sincerely sorry to hear that you are not happy with the service you receive and access to appointments. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really do value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Exemplary
Rated 4 stars out of 5
by Ceris - Posted on 29 March 2023
I have to say that today I received exemplary service for my daughter. After calling late in the day and speaking to a very good care navigator, within 30 mins a GP had called me back and arranged for a prescription after viewing an image of her tonsils. Credit to that system which worked perfectly for us today and to the male GP who was thorough, patient and kind. I know Solihull Healthcare Partnership have been getting a bad rap lately but today I could tell that changes to the call directions have been made and felt I should leave a positive review- credit where credit is due.
Visited March 2023
Review titled Shirley Medical Centre (Solihull Healthcare Partnership)
Replied on 29 March 2023
Dear Ceris, Thank you for taking the time to give us your feedback and for your kind comments following your experience today, it really is appreciated. We will ensure your feedback is passed on to the team. Kind regards, Patient Experience Team Solihull Healthcare Partnership