Severn Fields Medical Practice
Severn Fields Hth Village, Sundorne Road, Shrewsbury, Shropshire, SY1 4RQContact details and opening times
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Reviews
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Review titled Negligence
Rated 1 star out of 5
by Lee Turner - Posted on 27 February 2023
My partner and I are waiting for some potentially life changing results with regards to her health. She has experienced life threatening conditions to her health previously, so we have been anxious to hear the results of the tests taken, which would confirm or deny any issues. Yesterday on the 27.02.23, we phoned the doctors expecting to hear about the results, however, the receptionist after putting us on hold twice, came back flustered to tell us she wasn't clinically trained to give out results. we then asked after a minute of silence on her behalf, if we could speak to a doctor to get the results, she replied that she would go and get a doctor now, and we would be phoned this afternoon. The phone call never happened, and now me and my loved one are left in limbo, extremely concerned about the potentially life changing results. This doctors has added unnecessary additional stress to an already testing time. We are awaiting news about a potentially life changing illness. Where is the practice's duty of care to its patients. I am not concerned if this doesn't fit the definition of the law, with regards to "duty of care", but on a moral and professional basis, you should be ashamed of the level of care that you offer your patients. We are terrified about these results, and you have made it more stressful at an already tense and stressful time.
Visited February 2023
Review titled Severn Fields Medical Practice
Replied on 28 February 2023
Thank you for your comment. Your partner will need to contact the practice for her results, and the practice manager would be happy to investigate this issue and discuss her experience further. She can reach the Practice by telephone 01743 281950 or email sfmp.info@nhs.net to make contact.
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2023
Attempted to call prior to Christmas to get an appointment, at one point was on the phone for well over an hour, only to be greeted by a receptionist who said no appointments available, I was in a great deal of pain, all she suggested was “if you are in pain, take a couple of paracetamol or call 111 as we can’t help” and put the phone down. The following day I was blue lighted into hospital suffering pneumonia, severe dehydration and subsequently spent all of Christmas in hospital and not at home with my family. This surgery is a complete nightmare and seriously needs to get their systems sorted, give the receptionists a course of customer care and respect patients. The latest is sending a text reminding me to book an appointment for regular smear tests or breast scans, ha! How??? No one can book an appointment either online or phone. Someone will possibly lose their life as they’re attempting to book an appointment to see a GP, then, who will be responsible?
Visited December 2022
Severn Fields Medical Practice has not yet replied.