Seaton Park Medical Group
Norham Road, Ashington, Northumberland, NE63 0NGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not fantastic
Rated 2 stars out of 5
by Mark Nesbit - Posted on 23 August 2024
Received a sharp message saying I’ve missed and appointment, I did not have any record of an appointment being made, the doctor said 4 weeks and would let me know, I don’t appreciate the tone in the message or the fact it will be on my record. My wife also has had a lovely conversation with anther doctor this week leaving her in tears when she asked for a referral and he basically suggested she had mental health problems, Please put this review in my files , quite disgruntled with this practice at the moment, I noticed the diabetic nurse put a lovely review in my notes stating I was not taking any notice and would do things my own way- she totally missed my point regarding the insulin injections and had a case of selective hearing . Not a happy patient
Visited August 2024
Seaton Park Medical Group has not yet replied.
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Review titled Response time
Rated 4 stars out of 5
by Gillian - Posted on 08 February 2024
Today I put in a klinik request for an appointment. I put the request in at 11.26 am and at 11.37 am I had the dr on the phone with the offer of an appointment the next day with the professional that I had requested to see. This was a first class service. You can’t ask for anything better than this. It appears from my experience of using the system that it works well.
Visited February 2024
Seaton Park Medical Group has not yet replied.
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Review titled Amazing response to find a solution
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
Sometimes its difficult for the hospitals and GP Practices to communicate things like medication changes, and its all down to systems out of the workers controls. My son had such an issue recently and once the practice were aware of it they absolutely nailed a response and a positive outcome. Well done to all concerned and thank you for doing what you do
Visited August 2023
Seaton Park Medical Group has not yet replied.
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Review titled It's ok
Rated 3 stars out of 5
by Anonymous - Posted on 19 August 2023
It was OK but most of the time u can't see the doctors it always seems to be with a nurse u should be able to have the choice as it is a doctors surgery so my experience not good
Visited August 2023
Seaton Park Medical Group has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Susan - Posted on 07 July 2023
Did Klinik request at 8.30am Phone call from GP and antibiotics prescribed and started by 10.45. What fantastic service I know that you are all under great stress with volume of your workload but the Klinik system seems to work well I don’t think some patients understand the concept of triage and so they get frustrated that they haven’t had a call . I’ve had great service today and on several other occasions , I just hope I don’t have to bother you again any time soon Thankyou to all
Visited July 2023
Seaton Park Medical Group has not yet replied.
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Review titled Can’t get seen
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
On multiple occasions the drs have exceeded the timeframe to get back to you. Requested an appointment on Thursday at 7am, it’s Tuesday but obviously the drs are closed now, but I know even on Wednesday they won’t get back to me with an appointment. When you call up to chase it up, they say they’ll ‘flag’ it. I know from working in a similar industry, that won’t be seen by anyone until they go in to this to make an appointment so it’s completely pointless. I feel like the surgery are doing nothing to improve the demand for appointments as this has happened for months and months. I’m too scared to get in contact for other health problems.
Visited May 2023
Seaton Park Medical Group has not yet replied.
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Review titled Horrendous appointment system
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
The appointment system at this surgery has long been horrendous having to call while commuting at 8.30am to sit on hold for 30 mins to get in a queue for another 20 to be told no appointments left try again tomorrow. Now replaced with Klinik. The Klinik itself is awful.....list the times you are not available??? And do you mean for call or appt? The wording is poor and leaves responses open to so much interpretation. For example I explained an appointment for my child would need to be outside of school hours. Was ultimately offered 8.45am? School starts 8.40am?! Guess the booker has no kids or starts work after 9? The main problem though is that once you've submitted your request what next?!!! It's just an unlimited wait for someone to get back to you. Could be hours. Could be days. Has been over a week. No way to chase it up.......still can't get through to reception to speak to a person without sitting in an automated system for an age and there is no way to leave a message without doing Klinik all over again! Then out of the blue you'll get a text stating an appointment or call time.....no discussion... no option to accept it or otherwise! People have lives. And kids. And jobs. It would be nice to be able to make an appointment at a time that is convenient and know what that time is at the point of booking. Have twice tried to get appointments for my kids and been offered 7.30am or 8.45am on a Monday with the text arriving on the Friday night so no way to let school know they will be late Monday and me having to be late for work. Ordered a repeat prescription via Klinik. Absolutely zero idea if it has been processed or my message even read. Too much effort to just say 'got it/ collect in 3 days'? Guarantee I'll head to pharmacy to be met with blank stares. I'm all for online booking but this system sucks. Please treat us with a little more respect and consideration.
Visited May 2023
Seaton Park Medical Group has not yet replied.
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Review titled bad service
Rated 2 stars out of 5
by brian mitcheson - Posted on 11 January 2023
spoke to doctor Tuesday morning, about pains in bladder, he said do a sample test straight away and he would dip sample it by 12 noon and get back to me,and also send it away , as no contact i rang the surgery Tuesday late afternoon to be told nothing on my file yet, so rang back late Wednesday morning to be told it had been sent away, but no sign of doctor doing a sample, so i am left in pain,
Visited January 2023
Seaton Park Medical Group has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Michael McGlynn - Posted on 11 November 2022
I visited the practice on Thursday 10th November 2022 with two medical issues that were troubling me at times. The doctor that had been assigned to give me my consultation was so professional in their approach to my issues and explained what tests I required made me feel so at ease. The doctor in question was so efficient that I had contact with the relevant surgery/ hospital departments that will be conducting my tests the following day. The receptionists in the office and the Klinik system is faultless, even for someone new to the system. Thank you so much for providing such a truly excellent service.
Visited November 2022
Seaton Park Medical Group has not yet replied.