Scott Arms Medical Centre
Whitecrest, Great Barr, Birmingham, B43 6EEContact details and opening times
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Reviews
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Review titled Frustrating lengthy delays with paperwork
Rated 2 stars out of 5
by Richard Pearce - Posted on 02 December 2022
I've two medical reports waiting to be produced - one for private medical treatment (send to the practice in March) and life insurance (sent in September). Despite chasing on several occasions, where they confirm they have them, I've had responses along the lines of "I'll see what I can do", and "there's just a queue". Never a commitment to actually completing the requests. Waiting three quarters of a year for a doctor to complete a form is ridiculous, and means I am unable to have treatment privately, potentially reducing burden on the NHS. And the more recent request stops my new child from being protected by a life insurance policy. When you see a GP, they are great. However considering the problems I've had with this paperwork, along with the general struggle to get appointments, and regular phone queues at 30-40 minutes, I do not recommend this surgery to new patients.
Visited November 2022
Review titled Scott Arms Medical Centre
Replied on 16 May 2023
I am very sorry for the difficulties you feel you have encountered with the surgery. We take complaints very seriously at Scott Arms Medical Centre and are very sorry to hear about your experience at the surgery. Unfortunately, you have chosen to remain anonymous and therefore we have been unable to review your complaint. If you could kindly contact the practice 0121 357 3309 on and ask to speak to the practice manager, to discuss and hopefully resolve your issues.