Saxon Cross Surgery
Stapleford Care Centre, Church Street, Stapleford, Nottingham, Nottinghamshire, NG9 8DAContact details and opening times
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Reviews
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Review titled GPs and the NHS overall have become a joke
Rated 2 stars out of 5
by Anonymous - Posted on 22 August 2024
Called 3 times in a row and every time it's my turn in the queue the phone gets disconnected when trying to speak the nurse. Getting an appointment has become a joke especially after covid where patients are being force to have a phone conversation with the GP as opposed to a real appointment with a physical examination and you rarely get to see a GP and get examined straight away. Bare in mind this is not because they are busy since if you go there they are pretty much free and barely anyone is waiting. Once you have managed to speak with the GP for an appointment they don't even bother ringing you for any result discussion or follow up and they just send you a text message to say your scen has no issues while you still suffer with will or action to follow up further with you. GPs must have become magicians these days if they are able to fully diagnose someone over the phone (Hint hint they are failing miserably)...... I am just frustrated that this is the case since I have been suffering for over 2 years with on of my joints only to be told do more physiotherapy which I have done for over 2 years now...
Visited August 2024
Review titled Saxon Cross Surgery
Replied on 22 August 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact Keely Wilson, Practice Manager on 0115 9392444. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Disappointing experience.
Rated 3 stars out of 5
by Mary Utting - Posted on 11 December 2023
As a full time carer, responsibility for the health and wellbeing of the person being cared for is paramount, and the need to share and discuss, in person, with a professional i.e. Doctor, when needed is so important to both patient and carer and shouldn't be underestimated, sending a photo can feel such a cold, inadequate ,and impersonal way to treat a patient Accepting that this way of assessing and treating can save time and money and be very effective for some, please don't forget the personal aspect of face to face communication, far more reliable reassuring.
Visited November 2023
Review titled Saxon Cross Surgery
Replied on 11 December 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact Keely Wilson, Practice Manager on 0115 9392444. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Inadequate practice
Rated 1 star out of 5
by Lynn Gray - Posted on 16 January 2023
I have tried to make an appointment for a telephone consultation with a GP on numerous occasions only to be told that I would have to wait for over a month. I am waiting for a knee replacement and have been told to see a GP regarding certain problems I have related to the arthritis that is causing the problems in my knee, l have spoken to different receptionists ( some very curt which is uncalled for ) to make appointments but as l mentioned was told not possible. With the bed situation in hospitals at the moment which I understand completely as I am from a nursing background, l do need some support from the GPS surgery. I feel for patients who have conditions that need treatment from their doctor it must be very frightening for them. I really hope that the GPS will not forget that they have a “ Duty of Care “.
Visited November 2022
Review titled Saxon Cross Surgery
Replied on 18 October 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact Keely Wilson, Practice Manager on 0115 939244. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Good service during very challenging years
Rated 5 stars out of 5
by Una - Posted on 04 October 2022
I have found myself having to seek medical advice quite often during the pandemic when before it was usually just an annual asthma review. The receptionists have been very helpful as the first point of call. The GPs have been very thorough and have referred me for tests inhouse and to various hospital departments when needed. I think they have been very thorough. NHS staff are working during very difficult times and put their own health at risk by seeing us. This is very admirable and I feel we need to think about the pressures they are under and the many hours they put in to treat us. Thank you Saxon Cross Surgery for all your support across many disciplines at a time when I have been much more anxious about my health.
Visited September 2022
Review titled Saxon Cross Surgery
Replied on 12 January 2023
Una, Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.