Sandy Lane Surgery
Sandy Lane Health Centre, Sandy Lane, Rugeley, Staffordshire, WS15 2LBContact details and opening times
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Reviews
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Review titled Lied to & not listened to.
Rated 1 star out of 5
by Anonymous - Posted on 01 April 2024
I rang to make an appointment to see a GP to have some of my medication changed due to side effects. The person on the phone took ages to find an appointment for me and changed it a number of times while I was on the phone. I asked her to confirm that the person I was going to see would be able/authorised to change my meds and she said “yes”. I even asked her a second time and she confirmed it again. I went to the appointment and found I had been simply booked in for a blood test. Nothing more. I was misled by the surgery and it took a further 3 appointments (totalling 4 absences from work) to finally see a GP who said she would “ask another GP” if I could have my meds changed. She then didn’t update me with the outcome and I had to sit in a phone queue for over 45 min before the receptionist informed me my meds had been authorised. Nothing about this surgery fills me with the slightest bit of confidence. The impression they give is that no one knows what they are doing. Patient communication is appalling or non existent in my case.
Visited November 2022
Review titled Sandy Lane Surgery
Replied on 02 April 2024
Dear Patient, We are sorry to hear about your negative experience. Please contact us via sandylanesurgery@nhs.net to provide us with your details, and to allow us to fully investigate and respond to your concerns.