SANDRINGHAM MEDICAL CENTRE
1A Aigburth Road, Aigburth, Liverpool, Merseyside, L17 4JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Michael B - Posted on 18 October 2023
I have been registered at this practice since 1993 and, despite a change in ownership, can honestly say that my experiences of the practice have been nothing but positive in all that time. The same was true of this visit. I called in the morning, and after only a short wait on the phone got an appointment at the surgery with a Doctor within an hour. On arrival at the surgery I was seen by the Doctor quickly who listened patiently, showed interest and put in place a a plan of action to investigate. They could not have been more helpful. I would certainly recommend this surgery to anyone thinking of registering.
Visited September 2023
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 26 October 2023
Hi Michael Thank you very much for leaving such a great review. I will ensure that your feedback is passed to all staff. Kind regards Caroline - Practice Manager
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Review titled Terrible!
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
Every single time I come in here there is different staff. You can tell they all work their hardest and are under extreme stress, no wonder they all leave. what is the management doing??? location is poor, i have bad knees as im getting older and the roads are very busy to cross
Visited July 2023
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 27 July 2023
Hi Thank you for taking the time to leave some feedback for the practice. It's important that our patients do this so we can look at areas on where we need to improve. Feedback is always welcome. You are correct in saying that there are new staff at the practice. A new Practice Manager joined the team in May and has begun to make necessary changes in order to fully support our patients. Part of these changes includes building a strong and capable team. Before the new Practice Manager arrived, a number of temporary staff were employed. However, several recruitment campaigns have taken place since May and a new team is being put into place. This team will focus on the patient experience and provide consistency to our patients. These staff changes will continue over the next few months until the new team has been fully completed. I'm sorry that you feel our location is poor. The road outside can be very busy at times. There is a pedestrian crossing just down the road should you need it. There are also roadworks on Aigburth Road at the moment which is also causing traffic issues. Hopefully these won't be there for too long. Please do continue to provide feedback to us. You are welcome to speak to our Practice Manager going forward with this feedback or please give us a call if we can support you further. Thanks Sandringham Medical Centre
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Review titled Infuriating
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
If you try and call the surgery, no matter the time of day, it takes an average of 30 minutes to get through. Since covid, all appointments are first by phone and then if the Doctor needs to see you, you'll be given an appointment for another day. You have no say on what time your initial call is and sometimes they don't ever call so you're left waiting all day and have to start the process again the next day. The Reception staff making the phone appointments don't know the Doctors any more (it seems they work from home and all the Receptionists are given is a name) I have previously requested to speak to a female Doctor and at times they don't know which ones are female from the names, and other times I have been told there are no female Doctors as an option at all.
Visited March 2023
SANDRINGHAM MEDICAL CENTRE has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
Unable to see a GP as you have to get past reception staff first. Advised you will receive a call from the GP and god forbid you miss the call. Called them back to advised missed the call due to being in work - was advised you should make yourself available for a call back if you've requested one and now you have to call back tomorrow to be put on tomorrow's list. Ongoing health issues for over three years and unable to get the help or understanding from the GP. Some of the reception staff talk to you like they can't be bothered and when you call to find out why something hasn't been done that the GP on the phone consultation has recommended, reception staff don't know if you've spoken with a male or female GP because they aren't on-site when they call you. I understand that during COVID extra measures had to be put in place but why haven't the GP's surgery gone back to how it was previous, call that day for an appointment. No disrespect for the reception staff but some of them are only young with little or no experience and none of them are medically trained. I have heard reception staff on the phone to other patients who have called to advise a family member is short of breath and the receptionist advised they would receive a call from the GP that afternoon.!! I would not recommend anyone joins this surgery and I am contemplating joining another surgery. Nowhere can be as bad as Sandringham Medical Centre.
Visited February 2023
SANDRINGHAM MEDICAL CENTRE has not yet replied.
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Review titled Absolutely disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
Told to ring gp by gp nurse as very concerned over bloods ring at 8 am 1 hour 45minutes later being call number 1 in the queue 56 minutes no telephone consultation or appointment available blame BT this is not exceptable once the they look at my records realised I need to speak with a doctor but phone call not till tomorrow or I could try and find my way to yew tree surgery which is miles away
Visited October 2022
SANDRINGHAM MEDICAL CENTRE has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2022
Called 3 times to get an appointment for my wife, automated service cut me off before I could be put on hold. Managed to get through at 4th attempt, 25 minutes on hold, then once the call was answered the receptionist put me on hold 3 times - no actual appointments to see a doctor, only a phone call because 'that's how they do it now' and my wife could expect a phone call anytime in the next 10 hours. So now my wife has to wait in pain for someone to tell her over the phone if they think she needs an appointment or not. Awful surgery.
Visited October 2022
SANDRINGHAM MEDICAL CENTRE has not yet replied.