Same Day Health Centre – Fleetwood
Same Day Health Centre, Fleetwood Health & Wellbeing Centre, Dock Street, Fleetwood, Lancashire, FY7 6HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2023
I had to take wife to Fleetwood urgent care on 5th November 2023 we went to reception and really good receptionist told us what to do and to fill tablet questionnaire in which we did a bit of a waiting time as s bit busy then saw first nurse who looked at lump on wife under arm prescribed antibiotics got prescription then next nurse in dressing section who dressed lump the went to Asda to get prescription and a bit of a treat for each of the 3 fantastic ladies for all their help today please can you make sure you thank all 3 for the excellent service and treatment today thanking you
Visited November 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 17 November 2023
Thank you so much for taking the time to feedback and for sending thanks to our wonderful team. I am sure the treat you gave them was much appreciated! I will certainly make sure this is passed on to them. Kindest regards Michelle Sproston Deputy Head of Urgent Care, community services
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Review titled great treatment
Rated 5 stars out of 5
by david ptolomey - Posted on 10 July 2023
Phoned for appointment 9-45 am. to have a post op dressing to be reapplied, given one for 10-15 am that morning , arrived 10-05, seen , dressings applied and was leaving by 10-35 am {10/10} all staff from the receptionist and nursing staff were brilliant, friendly polite and professional. they are a credit to the centre. I felt it was only right to give praise were it was well deserved
Visited June 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 25 August 2023
Dear Mr Ptolomey Thank you for your review of our service. I m glad you had a positive experience and for taking the time to share this with us. I will pass your kind comments on to the team. Kind regards Michelle Sproston Deputy Head of Urgent Care - Community services.
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Visited with Mum who'd had a fall. Saw Dr who fully examined her thoroughly. Visit was not rushed and he sorted out x-ray etc. His manner was excellent. So reassuring to have this service at weekend
Visited June 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 08 June 2023
Thank you for your feedback. I am glad you and your Mum had a positive experience and that all is well with and she is on the mend. I will certainly pass your feedback on to our team. Many thanks Michelle Sproston - Deputy Head Head of Urgent Care, Community Services
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Review titled Excellent service.
Rated 5 stars out of 5
by Robert Holt - Posted on 28 May 2023
What a pleasure to have a problem !! Sat 27 May needed to attend the walk in centre with a recurring problem. Both the lady on reception and the nurse who attended to me were really pleasant and helpful. Even though there were quite a few people waiting to be attended to before me I was seen within 15 minutes and the consultation took about the same time. Problem solved and advice given, just couldn't wish for a better service. Thanks to all concerned.
Visited May 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 08 June 2023
Dear Robert It is such a delight for our team to receive such positive feedback, thank you for taking the time to do so. I will certainly pass these kind comments on to all of the Urgent Care team at Fleetwood. I hope you are feeling better and the advice from our fabulous nurse helped. Kindest regards Michelle Sproston - Deputy Head of Urgent Care - Community Services
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
Phoned for advice/appointment late afternoon was given an appointment within 30 mins of calling. Short wait on arrival then seen by a Nurse Practioner, diagnosed quickly, prescription given and all within 15 minutes of arrival. Friendly, professional staff, all in all great experience and service.
Visited April 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 12 April 2023
Dear Patient Thank you for your feedback. I hope you are feeling better and I will be sure to pass this on to the team. Kindest regards Michelle Sproston Deputy Head of Urgent Care - Community Services
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Review titled Wonderful service
Rated 4 stars out of 5
by Anonymous - Posted on 03 April 2023
I attended the walk in centre regarding my blood pressure on Sunday feeling anxious The receptionist and the dr I spoke to were so helpful, patient and my examination was very thorough. I left feeling much better and reassured. Thank you both
Visited April 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 11 May 2023
Dear Patient Thank you for your kind comments. I am glad the team were able to make you feel less anxious and more reassured. I will pass this on the to team. Kindest regards Michelle Sproston Deputy Head of Urgent Care
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Review titled Excellent practice
Rated 5 stars out of 5
by Karen Simms - Posted on 30 April 2023
After visiting pharmacy was advised to go to walk in centre. Booked in at reception and was seen by a nurse. Could not fault anything about my visit. We are so lucky to have this service
Visited April 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 11 May 2023
Dear Karen Thank you for your feedback, I will ensure this is sent out to the teams. Many thanks Michelle Sproston Deputy Head Urgent Care
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Review titled Wonderful Service
Rated 5 stars out of 5
by anne McCormack - Posted on 23 April 2023
Not being able to see my Doctor I rang re an appointment , I was very concerned about my condition and a little frightened too. I was given an appointment for an hour later, re assured by an extremely pleasant lady . On attending the clinic I was greeted by a smile and warm welcome . All Staff were very professional , re assuring , the Doctor took time to re assure me , examined me thoroughly , prescribed me medication and at no time did I feel rushed or apprehensive . This is my second visit and on both visits I left feeling very satisfied and a lot calmer than when I arrived. Thankyou all so much , including pharmacy , who again were extremely helpful . How lucky are we all to have this facility on our doorstep .
Visited April 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 11 May 2023
Dear Anne Thank you for spending the time to send some lovely feedback to our team. We are very proud of our service and I am glad they have managed to give you a positive experience on both occasions. I will be sure to pass this on. Many Thanks Michelle Sproston Deputy Head of Urgent Care
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Review titled Absolutely 1st class
Rated 5 stars out of 5
by Maria Pemberton - Posted on 01 July 2023
I took my elderly father and nothing was too much for them. We have used this service before and always excellent
Visited April 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 07 July 2023
Dear Maria Thank you for taking the time to give our service and team your feedback. It really is appreciated and I will pass your kind comments on to all of the staff. I hope your father is ok and feeling better. Many thanks Michelle Sproston Deputy Head of Urgent Care - Community services
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Review titled Carpark
Rated 4 stars out of 5
by Paul - Posted on 21 March 2023
Came today and found that 3 of the disabled parking bays where taken for workers upgrading the x-ray machine. Why can't they park in normal parking spaces, I came with my father and had to use a normal parking bay but he uses a wheelchair!! Not very good as I can't get the chair down the side of other parked cars and open the car door wide enough to get him out of the car. This should be an easy fix for you to implement and move the cones to other bays. Thanks Paul.
Visited March 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 11 May 2023
Dear Paul I am sorry the work that was carried out has caused inconvenience to you and your father. It was critical work that urgently needed to be completed, with very heavy, large equipment. Unfortunately, the spaces that were allocated for the large vehicles were the largest and closest to main entrance doors where the equipment was being carried in. The work has now been completed, however, should you need to visit again, there are further disabled spaces by the rear entrance of the building, closest to the reception area. Kindest regards Michelle Sproston Deputy Head of Urgent Care