Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 1st class
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2024
Seen the nurse after operation on my hand She was fantastic so helpful booked my next appointment Didn't have to wait hours The receptionists are also great Would recommend anyone
Visited September 2024
Review titled Saddlers Health Centre
Replied on 12 September 2024
Dear patient, thank you for taking the time to complete this review, all feed back, reviews and comments are welcomed by all staff and are discussed in our practice meeting. Thank you again for your positive feed back.
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Review titled Organised practice
Rated 5 stars out of 5
by Sue - Posted on 03 September 2024
Had to attend smear test 02.09.24. The nurse was amazing. I was dreading it but she treated me with kindness and understanding and sympathy. She was so friendly and informative. I felt lucky to have seen her as l was very nervous and worried. She put my mind at ease straight away. What a credit she is to the practice.
Visited September 2024
Review titled Saddlers Health Centre
Replied on 05 September 2024
Dear Sue, thank you for taking the time to complete this review, all feed back is welcomed by the surgery. This review will be discussed in our practice meeting with our staff. Thank you again
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Review titled The Dr was thorough.
Rated 3 stars out of 5
by SisterBeth - Posted on 07 September 2024
I had to wait over 4 weeks for a routine appointment. The new surgery is very nice, clean and spacious. The Dr was thorough and hopefully will help with my issue as long as i can get an appointment after my blood tests.
Visited September 2024
Review titled Saddlers Health Centre
Replied on 10 September 2024
Dear patient thank you for taking the time to complete this review. all feed back, comments and reviews are discussed with all staff in our practice meeting and all feed back welcomed. Thank you
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Review titled Wonderful Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2024
I frequent the practice regularly and usually see the same nurse. This occasion was no different. She was as courteous and as professional as she always is. As far as injections go, a painless experience.
Visited September 2024
Review titled Saddlers Health Centre
Replied on 12 September 2024
Dear patient thank you for taking the time to complete this review all feed back is welcomed by all staff and is discussed in our practice meeting. Thank you again
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Review titled Telephone review
Rated 4 stars out of 5
by Anonymous - Posted on 06 September 2024
Call back was on time and results of blood test from July were discussed. Advise on further tests required in 3 months.
Visited September 2024
Review titled Saddlers Health Centre
Replied on 10 September 2024
Dear patient thank you for taking the time to complete this review. All feed back, comments, reviews are discussed with the staff in our practice meeting and all comments are welcomed. Thank you again
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Review titled Saddlers health centre
Rated 5 stars out of 5
by Joanne - Posted on 03 September 2024
Got an appointment with the HCA no problem,very polite and cheerful,she puts you at ease,answered any questions I had,nice and clean inside the reception area and waiting area,ladies on the desk said morning and smiled. Loverly surgery no complaints
Visited September 2024
Review titled Saddlers Health Centre
Replied on 03 September 2024
Dear Joanne thank you for taking the time to complete this review and for your positive comments. All reviews and comments are discussed n our practice meeting with all staff and are welcomed. Kind Regards
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Review titled Easy sign in and helpful appointment
Rated 4 stars out of 5
by Anonymous - Posted on 05 September 2024
Signing in through the touch pad was very easy, doctor listened to my problem and he referred me to the appropriate referalt
Visited September 2024
Review titled Saddlers Health Centre
Replied on 05 September 2024
Dear patient, thank you for taking the time to complete this review. All comments and reviews are discussed in our practice meeting with all staff. The surgery welcome all feed back. Kind Regards
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Review titled Drs_VISIT
Rated 3 stars out of 5
by Anonymous - Posted on 24 August 2024
I was seen by locum. She was excellent and very thorough. Fill, fill , fill, filllllllllllllllllllllll
Visited August 2024
Review titled Saddlers Health Centre
Replied on 27 August 2024
Dear patient thank you for taking the time to complete this review. All comments and reviews are discussed with all staff in our practice meeting and we welcome all feedback. Our locum GP will also be pleased to hear that you were pleased with the service she has provided so thank you.
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Review titled Not happy a patient
Rated 1 star out of 5
by Michelle - Posted on 15 August 2024
Every time I have an appointment with the regular doctor it’s always rushed I waited four weeks for the telephone consultation appointment to discuss my results the phone call lasted 3 minutes 14 seconds The phone call was rushed I didn’t feel I could asked any questions She just kept talking in her jargon. And not explain the result’s in plain English I’m not a doctor I don’t understand medical terminology I always have the same bad experience with this particular doctor And try to avoid booking an appointment with them
Visited August 2024
Review titled Saddlers Health Centre
Replied on 27 August 2024
Dear patient I am sorry that you were not happy with the consultation with our GP, if you would like to contact the surgery and speak to the Practice Manager we can discuss this further and investigate and/or answer any questions you may have, otherwise if you would like to speak to another clinician regarding your results we can arrange this for you through reception. I will feed this review back in our practice meeting but please do not hesitate to contact the surgery should you wish. Kind Regards
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Review titled Welcoming and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
Every receptionist I’ve spoken to has been so lovely and kindhearted, it really feels as if they want the best for me. The nurse I went to see was so lovely and sweet, she made sure I was comfortable and explained everything that she was doing at every point in time. Some of the doctors were a little bit short/the usual you would expect, but it was jarring when compared to how lovely everyone else is. Overall, very clean, very quick, very keen to help, and very lovely people.
Visited August 2024
Review titled Saddlers Health Centre
Replied on 27 August 2024
Dear patient thank you for taking the time to complete this review. All comments and reviews are discussed with all staff in our practice meeting and we welcome all feed back. Thank you again