Ryeland Surgery
Westfield Walk, Leominster, Herefordshire, HR6 8HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled An excellent surgery in all respects.
Rated 5 stars out of 5
by Ronald Gow - Posted on 25 October 2024
I telephoned at 8.05. Return call at 8.25. Consultation with Doctor at 10.15. Medicine dispensed in house at 10.40. All staff cheerful and positive. This was a typical experience at Rylands. They cannot be faulted. Medical treatment and follow ups exemplary.
Visited October 2024
Review titled Ryeland Surgery
Replied on 31 October 2024
Dear Mr Gow Thank you for writing such a positive review, I will ensure this is shared with the wider team. Regards Julie Knights, Operations Manager
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Review titled Really positive experience
Rated 5 stars out of 5
by Malcolm Burns - Posted on 17 October 2024
I am new to Ryelands surgery. I've needed to go in for a routine check up and separately for some help with a sore shoulder. On both occasions the consultations were friendly and informative. In the case of the more recent appointment I was unable to make the arranged time (owing to local flooding) and was offered an alternative appointment straight away. It was excellent professional care.
Visited October 2024
Review titled Ryeland Surgery
Replied on 31 October 2024
Dear Mr Burns Thank you so much for your kind words. We're delighted to hear you had a positive experience, and it truly means a lot to our team. Providing great service is something we’re passionate about, and we’re thrilled to know we met your expectations. Regards Julie Knights, Operations Manager
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Review titled Excellent service
Rated 5 stars out of 5
by MJT - Posted on 19 September 2024
Having spoken to the pharmacist about a tablet, I phoned the surgery regarding side effects, the receptionist said they would refer the matter and I was phoned back in less than 10 mins by a doctor. I was told to stop taking the tablet and an appointment was made by the doctor for me to see her. I have now had the appointment and am very impressed with the way my problem was handled
Visited September 2024
Review titled Ryeland Surgery
Replied on 31 October 2024
Thank you for taking the time to write a review, I am pleased to hear you had such a speedy response. Regards Julie Knights, Operations Manager
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Review titled Compassionate Doctor
Rated 5 stars out of 5
by Sam Edgerton - Posted on 24 July 2024
I saw a new Doctor I haven’t seen before (cannot name her on the review) today and she was fantastic. She was very knowledgable and understanding. She left me feeling confident and positive.
Visited July 2024
Review titled Ryeland Surgery
Replied on 29 August 2024
Dear Sam, Thank you for taking the time to post such a positive review, we have included your feedback in our staff newsletter for the team to read. It is great to hear our new doctor is so well regarded! Regards Julie Knights, Operations Manager
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Review titled Waiting Times
by Anonymous - Posted on 03 April 2024
My husband had an emergency appointment after becoming short of breath following bypass surgery 6 days previously. No home visit. Had to get him dressed and into the car and to the surgery where he had to endure an hour long wait past his appointment time. Fading with every minute under the stress and effort to remain seated without falling to the floor. Twice we were told by Reception that he was the next to be seen and yet 3 more people were seen by the Doctor before us. By this time my husband was on the point of collapse and could hardly walk to the doctors room. He was refered to A&E with a heartbeat of over 145-160. Shocked beyond belief that a man in such a compromised position could be left sitting for over an hour when they knew the reason for his visit after speaking to a Doctor earlier in the day. I could write more but I am so angry.
Visited April 2024
Ryeland Surgery has not yet replied.
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Review titled Not A Good Surgery
Rated 2 stars out of 5
by Jimmy Dundee - Posted on 15 March 2024
I keep being sidelined for appointments all the time and I badly need them due to ongoing health problems. They keep getting cancelled and not rescheduled. My future of being able to get back to work depends greatly on seeing a GP which I am unable to do.
Visited March 2024
Review titled Ryeland Surgery
Replied on 27 March 2024
Dear Mr Dundee I am sorry if we have had to cancel your appointment, this does occasionally happen, though we usually do offer an alternative. If you contact the practice directly with more specific information I can look into particular examples for you to see what was offered. Julie Knights, Operations Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
Kindly informative staff 99% of the time. I have incurable lupus, MS, Atiphodpholipid Antibody Syndrome, Sjrogens Syndrome, Graves’ disease, -a lot of connective tissue diseases. The surgery are empathetic and helpful. I generally feel fortunate.
Visited January 2024
Review titled Ryeland Surgery
Replied on 31 January 2024
Dear Anon Thank you for taking the time to write such a positive comment. We will be sure to share your feedback with the wider team. Julie Knights Operations Manager
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Review titled Excellent staff all round
Rated 5 stars out of 5
by Mr. Andrew Batty - Posted on 18 November 2023
Since coming out of hospital, i have needed daily dressings on the wound, these have been done by well mannered, caring staff, the reception team have been very supportive in arranging all the appointments. The nurses have been superb and very caring with the wound site and explaining to me about the procedures involved. A credit to the surgery
Visited October 2023
Review titled Ryeland Surgery
Replied on 20 November 2023
Dear Mr Batty, Thank you for taking the time to leave such a lovely review. I will ensure your comments are shared with the staff concerned as it is great for them to receive such positive feedback Julie Knights, Operations Manager
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Review titled Excellent service
Rated 4 stars out of 5
by Margaret Jean Smith - Posted on 04 July 2023
Isitrd Bodenham surgery for blood test Always treated well and feel comfortable And able to talk and be listened too.
Visited July 2023
Review titled Ryeland Surgery
Replied on 17 July 2023
Dear Margaret I am pleased to hear you had a good experience when attending for your blood test appointment. The nursing team are excellent at putting patients at ease and giving an opportunity to talk things through. Julie Knights, Operations Manager
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Review titled Annual check up
Rated 4 stars out of 5
by Anonymous - Posted on 22 July 2023
I was Contacted by text and by telephone. After a couple of attempts I managed to get through to make an appointment for a check up. I arrived 10 minutes early for the appointment and was called in by the nurse exactly on time. She set about preparing things and explained what she was going to do and what to expect. I was offered and received a Pneumonia vaccination in addition to the check up. I asked her about one or two other issues and she answered my questions as she went along. I was relaxed and did not feel rushed at all leaving after about 15 minutes.
Visited July 2023
Review titled Ryeland Surgery
Replied on 24 August 2023
Dear Anon Thank you for taking the time to submit your post, it is good to hear you had such a thorough appointment. The nurses are keen to vaccinate patients within other appointments if time allows to save a second visit. Julie Knights, Operations Manager