Ryalls Park Medical Centre, Yeovil
Marsh Lane, Yeovil, Somerset, BA21 3BAContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Ryalls Park Medical Centre, Yeovil.
Reviews
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Review titled Awful uncaring practice
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2024
I moved to Somerset in sept 2022, having joined this GP i am realising there is a real lack of care for their patients. i had an appointment booked for 6 pm the Gp called at 6.15 pm with no apology and then proceeded to gaslight me and to tell me how I felt is in my head, i felt extremely upset and frustrated that i actually cried and letting my husband take over the call and i ended up going to A&E. This is the worst GP in somerset and i would advise anyone who is thinking of joining this Gp to reconsider. unless you want a GP who care more about themselves then how their patients feel. I have been walking around for 4 weeks dizzy, uneasy and sick with severe headaches and blurry vision, my red blood count is out of range but they say it's all in my head again avoid this sloppy, lazy and uncaring practice. google would probably diagnose you better and more efficiently.
Visited July 2024
Review titled Ryalls Park Medical Centre, Yeovil
Replied on 06 August 2024
Good morning, thank you for your feedback. I am the Practice Manager and am sorry that you have encountered a poor experience at Ryalls Park. Please could you email our main contact address - somicb.contact-rpmc@nhs.net with your details so that I can investigate, and personally respond. Many thanks. Bridget Shortland
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Review titled Team effort
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2023
The nursing care, pharmacy and prescription team input through to seeing a Doctor has been nothing but exceptional for me recently. I’ve been a patient since the Higher Ryalls days and it’s always been a good Surgery, yes sometimes with it’s problems like everything else. In these tough times the Surgery is providing, in my experience, a great service.
Visited April 2023
Review titled Ryalls Park Medical Centre, Yeovil
Replied on 06 November 2023
Dear Patient, thank you so much for your kind feedback. We appreciate all feedback, good or bad, but it is always nice to receive such a positive response. I will pass this onto our staff. Bridget Shortland Practice Manager
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Review titled Helpful receptionist
Rated 4 stars out of 5
by One of the Unsmart - Posted on 16 September 2022
After a frustrating attempt to respond to a request for feedback on an appointment (my phone isn't smart), I telephoned the surgery late afternoon and was pleased to find myself No 1 in the queue. The receptionist was very helpful and provided alternative details that enabled me to submit the review - and this one.
Visited September 2022
Review titled Ryalls Park Medical Centre, Yeovil
Replied on 02 November 2022
Dear Patient, Many thanks for taking the time to leave positive feedback for Ryalls Park. I will relay your kind words to our staff. Kind regards. Bridget Shortland Practice Manager
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Review titled We don't all have smart phones!
Rated 2 stars out of 5
by One of the Unsmart - Posted on 16 September 2022
Notified by text from GP surgery to expect contact from an NHS provider for a home urine test. Text duly received from provider and kit arrived through the post. Tried to download the required app onto my laptop using the link in the text from the provider but failed. So, telephoned provider to receive confirmation that the app would only download to two types of smartphone. I don't have any kind of smartphone. So, a waste of time for all involved! Returned unopened kit to provider through the mail at my expense and telephoned the surgery for an appointment.
Visited September 2022
Review titled Ryalls Park Medical Centre, Yeovil
Replied on 15 February 2023
Dear Patient, Thank you for your feedback which is always appreciated. If you would like to further discuss please email the Practice - somicb.contact-rpmc@nhs.net FAO the Practice Manager, and we will be happy to discuss. Many thanks
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Review titled We don't all have smartphones!
Rated 2 stars out of 5
by One of the Unsmart - Posted on 23 September 2022
Twice recently, I have received sms messages requesting feedback and providing a link to the required review site. Wanting to be helpful, I tried to comply but, since I don't have a smartphone, I struggled to enter the very long url in my laptop browser and encountered difficulties distinguishing 1 and l, k and K, and u and v in the tiny characters of an sms text. Each time, I eventually gave up after a number of failed attempts. After the second time, I telephoned the surgery, and a helpful receptionist gave me simple directions to this site: so much easier for those of us who don't have smartphones. The assumption that everyone has a smartphone - or even internet access at all - is not a very inclusive one.
Visited September 2022
Review titled Ryalls Park Medical Centre, Yeovil
Replied on 02 November 2022
Dear Patient, many thanks for your feedback. It is always appreciated, be it good or bad. I have fed back your comments to staff - as you quite rightly say there should not be the assumption that all persons have smartphones, or internet access. Bridget Shortland, Practice Manager
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Review titled Helpful Receptionists
Rated 3 stars out of 5
by Grateful for the Help - Posted on 23 September 2022
Inexplicably cut off at beginning of telephone consultation with pharmacist yesterday afternoon. After pause, rang back and, after very little queueing, explained to helpful receptionist, who confirmed my contact details and messaged pharmacist confirming my availability on both mobile phone and preferably landline. No call back, but received an SMS telling me to contact the surgery to arrange another appointment. Telephoned today mid-afternoon and was pleased to find myself No 1 in the queue. Explained to helpful receptionist, who found pharmacist very booked up but arranged a call from a doctor next week. Telephoning the surgery seems to have become a much better experience than it was a while back.
Visited September 2022
Review titled Ryalls Park Medical Centre, Yeovil
Replied on 02 November 2022
Dear Patient, many thanks for taking the time to leave a review for Ryalls Park. It is always nice to receive positive feedback and I will relay back to the staff. Bridget Shortland, Practice Manager
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Review titled Helpful Receptionist
Rated 4 stars out of 5
by One of the Unsmart - Posted on 16 September 2022
After a hometesting app fiasco (no smart phone!), I telephoned the surgery mid-afternoon and was pleased to find myself No 1 in the queue. The receptionist was very helpful and, after seeking advice, arranged an appointment with a nurse practitioner the next week.
Visited September 2022
Review titled Ryalls Park Medical Centre, Yeovil
Replied on 02 November 2022
Many thanks for taking the time to give us a review. It is always nice to receive positive feedback and I will relay to our staff. Regards Ryalls Park