Rushden Medical Centre
Adnitt Road, Rushden, Northamptonshire, NN10 9TRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
I called just after 8am and by 8:10am I had been booked in to see the GP by a very friendly lady. I arrived for the appointment and was seen by the doctor without delay. He was professional and really listened to what I had to say. I found everyone to be extremely kind and it felt like a premium service, which I have not experienced at other surgeries before. Thank you Rushden Medical Centre!
Visited November 2022
Review titled Rushden Medical Centre
Replied on 03 January 2023
Dear Patient Thank you for taking the time to leave positive feedback with regards to the care you have received at Rushden Medical Centre. As your Patient Relations Manager I would like to advise you that your kind and positive words will be shared with the team. Thank you once again, Kind regards - J. Clarke - Patient Relations Manager
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Review titled Easy and quick
Rated 4 stars out of 5
by Shaz - Posted on 11 October 2022
Rang up for an appointment. The line was busy so I pressed "1" for a call back. Was called back in 30 minutes. Spoke to a lovely, polite receptionist. Was given an appointment for 4 days time. Wasn't urgent so I was happy with that. When I went into the surgery for my appointment, I only waited 2 minutes after my time to be seen. Overall, everyone was very polite and helpful. Everything was explained to me. Was even offered a chaperone.
Visited October 2022
Review titled Rushden Medical Centre
Replied on 03 January 2023
Dear Patient Thank you for taking the time to leave positive feedback with regards to the care you have received at Rushden Medical Centre. As your Patient Relations Manager I would like to advise you that your kind and positive words will be shared with the team. Thank you once again, Kind regards - J. Clarke - Patient Relations Manager
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Review titled Never any appointments and poor service
Rated 1 star out of 5
by N Hall - Posted on 28 October 2022
This surgery is no longer fit for purpose and we need someone to step in and support their patients. I have been trying for weeks to get an appointment for my daughter who simply needs to be referred back to the hospital. If you call at 8am, as they insist you do, you can be kept on hold for up to 50 mins. This is such a nightmare when you start work at 8am. They say to try certain dates to get prebookable appointments but when you call or pop in that day they never have any. I also use the NHS app but never any appointments. They even have a call back service now but when they call back they just tell you all the appointments have gone for the day. Today I was told over 150 calls had been made to the surgery before 9am. When I suggested they needed more GP’s the receptionist agreed. I don’t even know who works there anymore. I could not tell you who my actual GP is.
Visited October 2022
Review titled Rushden Medical Centre
Replied on 03 January 2023
Dear patient, Thank you for taking the time to write your review regarding the care you have received within our practice. As you Patient Relations Manager I would like to invite you to contact the practice directly if you would like to discuss your concerns further. complaints@rushdenmedicalcentre.com We take feedback extremely seriously and would like the opportunity to address your concerns raised. We look forward to hearing from you at your earliest convenience. Kind regards - J. Clarke - Patient Relations Manager