Roundwell Medical Centre
25 Doctor Torrens Way, Costessey, Norwich, Norfolk, NR5 0GBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great staff
Rated 4 stars out of 5
by Laura Bates - Posted on 06 July 2023
Just wanted to say that I know how much negativity the practice receives on social media, over the phone and in person and I think it's important to let you know that I use your practice all the time, for myself who has 2 chronic long term conditions, for my young daughter and my parents and think you all do a brilliant job. I have witnessed the abuse your reception staff take and they always remain calm and polite. I can see how difficult it must be to see everyone that needs an appointment but I have always been able to either see a doctor/nurse or speak to one. So thank you to you all. You do a great job.
Visited July 2023
Roundwell Medical Centre has not yet replied.
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Review titled Not Great
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
I phoned the doctors today and I was on hold for 41 minutes. Then I got through and they said sorry unfortunately they no more available appointment today. If you need assistance, go to the walk-in centre or the Norfolk Norwich Hospital, what I know all they will do would give me a nebuliser. I suffer with extreme asthma and the answer was to meet. And I needed help to sort out my inhalers and see a doctor, and I know that the walk-in centre or the Norfolk Norwich Hospital will not touch the inhalers if they need to be changed. So I was dreaming annoyed, as apparently my asthma is not emergency enough for them to help.
Visited May 2023
Review titled Roundwell Medical Centre
Replied on 26 May 2023
Dear patient Thank you for your feedback. We are sorry that you are unhappy with the level of service provided at Roundwell Medical Centre on this occasion with regard to the problem you had getting through to the practice on the phone and also with getting a GP appointment. We would like to further investigate the problems you experience and ask that you to contact our Operations Manager (Patient Services) to discuss your review and to help us improve our service and to allow us to share this with the wider teams. Kind Regards Frances McKenzie Business Manager Roundwell Medical Centre
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Review titled Waiting for ever
Rated 2 stars out of 5
by Mike Baker - Posted on 30 May 2023
Waited for 40 minutes , only to be given an automated response to ring back later. Why don't they say that they are busy. We are all busy. This is very frustrating when you are trying to Advocate for a vulnerable adult. Speaking to a real person is what we want to do as patients and professionals. I hope this service can improve in the future.
Visited May 2023
Roundwell Medical Centre has not yet replied.
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Review titled Receptionist
Rated 3 stars out of 5
by Carol Key - Posted on 26 May 2023
What a helpful, pleasant lady I met at reception today I called in for test results , asked for a copy ..it was printed and given to me with a smile. We are so used to unhelpful receptionists ..such a pleasant change
Visited May 2023
Review titled Roundwell Medical Centre
Replied on 26 May 2023
Dear Mrs Kay Thank you for your positive feedback. We appreciate you taking the time to share your experience with us. Your feedback will be shared with the Patient Services team at our next monthly meeting and with our wider practice team. Kind Regards Frances McKenzie Business Manager Roundwell Medical Centre
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Review titled Phone line
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
At 15:03 on the 11th may 2023 I started a call to the doctors to make a appointment I was number 7 in the call cue At 17:47 I gave up Do you think this is acceptable Because I don’t I spent over one hour at number one in the cue I hung up my anxiety was going though the roof I know it can get very busy at times but nearly three hours is a bit much
Visited May 2023
Roundwell Medical Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Tina Waagmeester - Posted on 29 April 2023
Excellent practice friendly staff and doctors and very helpful whenever I've needed advice or have been concerned about something .
Visited April 2023
Review titled Roundwell Medical Centre
Replied on 26 May 2023
Dear Mrs Waagmeester Thank you for your positive feedback. We appreciate you taking the time to share your experience with us. Your feedback will be shared with the whole practice team Kind Regards Frances McKenzie Business Manager Roundwell Medical Centre
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Review titled Discrimination?
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
All gp services have issues with appointments being in short supply, however after 3 days of getting through at 8am on the dot and still no appointments I was advised to beat the call traffic to que up outside the surgery for an appointment. I think that this is actually discrimination there are those that cannot get out of bed for an appointment be it illness or disability. Someone who is immobile (not me) is unable to get through on the line or manage to get up and out in time to que for an appointment and not everybody has Someone who can que on thier behalf. This is simply an unfair practice and could be resulting in someone very poorly not getting appointment simply because patient a with something a pharmacy could sort was able to go and que up outside for her appointment at 7.45am.
Visited March 2023
Review titled Roundwell Medical Centre
Replied on 09 March 2023
Dear Patient Thank you for your feedback. As the Practice Manager I am sorry that you are unhappy with the level of service provided at Roundwell Medical Centre on this occasion. Our Patient Services team work hard to answer the telephone calls in as a quick and efficient manner as possible but unfortunately, at the present time, we are experiencing an unprecedented demand for appointments. You are more than welcome to contact our Operations Manager (Patient Services) to discuss your review and to help us improve our service and to allow us to share this with the wider teams. Kind Regards Frances McKenzie Practice Manager
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Review titled Pretty rubbish
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2023
Yet again have tried to get an appointment to see a doctor/nurse only to be told to ring back tomorrow morning getting pretty fed up with this,my husband was diagnosed with heart failure in September last year because he was refused an appointment,spent many hours in the N&N (thank you allxx) went on to have a heart attack just before Christmas!!! Perhaps this needs a review
Visited February 2023
Review titled Roundwell Medical Centre
Replied on 16 February 2023
Thank you for your feedback. We are sorry that you are unhappy with the level of service provided at Roundwell Medical Centre on this occasion. Please contact our Operations Manager (Patient Services) to discuss your review and to help us improve our service and to allow us to share this with the wider teams. Kind Regards Roundwell Medical Centre
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Review titled Impossible to see a GP
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2023
We have been trying for many days to see a GP for our little one, it is impossible to get appointment. They have disabled most of the online system like contact forms to reach out to surgery and only available system is showing no available appointment for next 2 months. Even if calling at 8 in morning no appointments available. We have been having same experience for a while now.
Visited February 2023
Review titled Roundwell Medical Centre
Replied on 03 March 2023
Thank you for your feedback. We are sorry that you are unhappy with the level of service provided at Roundwell Medical Centre on this occasion. You are more than welcome to contact the Practice Manager to discuss your review to help us improve our service and to allow us to share this with the wider teams. Kind Regards Roundwell Medical Centre
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Review titled Great Reception Staff
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2022
I am proud of every single one of Roundwell’s Reception staff for keeping going when you could so easily have voted with your feet and left the NHS. You all care, you care so much that when things go wrong, or you read negative comments it hurts. You all feel overwhelmed by the sheer volume of demand that is pouring down on you. You all go home in the evening and have sleepless nights thinking about that person who was upset, shouted at you, or made you cry when your hands are tied by the system or the lack of appointments. Do you want to ask “Is it an emergency for today” - No you don’t, but if there is no other way, what do you do. Thank you for everything you have done during the two covid years and everything you continue to do, there are people out there who really do appreciate it.
Visited November 2022
Roundwell Medical Centre has not yet replied.