Roundwell Medical Centre
25 Doctor Torrens Way, Costessey, Norwich, Norfolk, NR5 0GBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Flu Jab
Rated 3 stars out of 5
by Anonymous - Posted on 31 October 2022
Today i had a flu jab and the health care worker giving the jabs is very good at putting people at ease. Excellent manner always asks how you are and listens when you are having a bad time
Visited October 2022
Roundwell Medical Centre has not yet replied.
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Review titled Useless phone system
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
Multiple attempts at contacting the practice to book an appointment in advance to get down to number "1" in the call que just to be cut off by the phone system. Call back to join a Que of 10 Callers not appropriate after 36 minutes of waiting to be answered
Visited October 2022
Roundwell Medical Centre has not yet replied.
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Review titled Awful - avoid
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2022
I’ve been with this practice for nearly 7 years. They were great through Covid, but since then have gone downhill rapidly. I called today to ask for an urgent appointment to see someone about my deteriorating mental health and was told the earliest appointment would be 15th November, over a month. When I objected, I was given an appointment one week earlier. I desperately need to go back onto medication and I tried to explain this to the receptionist, but she just got impatient with me. I am now changing practice.
Visited October 2022
Roundwell Medical Centre has not yet replied.
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Review titled Not moving forward
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
I have been a customer of Roundwell surgery for many years and I can see that recently it is getting worse. The website is old and not working properly - if you try to leave negative feedback it leads you to a website saying "Form unavailable" like they don't want you to leave any negative feedback. There is no way for people with disabilities to reorder medication as the form online is unavailable, and there is no email address to find anywhere for the surgery or to repeat the prescription, also you cannot order medication by making a call. The only acceptable way of ordering the medication is to write what needs to be ordered on a piece of paper and throw it into a letter box at the surgery. So thoughtful of people with disabilities or people who need constant care and their carers. Somehow other surgeries adapted to modern technologies and accepted online forms and emails to order medication. That should be addressed immediately as that's not very inclusive and maybe it's against the disability act.
Visited October 2022
Roundwell Medical Centre has not yet replied.
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Review titled Amazing Health Assistant
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2022
I was recently diagnosed with breast cancer and expressed this to a lovely man during my health check. When I told him my news he stopped asking questions leaned forward and asked how am I doing with genuine compassion, a complete stranger to me but after few tears and tissues I left feeling I had told a friend my news, extremely comfortable to talk to and genuinely and caring man, thank you
Visited September 2022
Roundwell Medical Centre has not yet replied.
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Review titled Booking of child flu appointment
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
Yesterday I received a text message from Roundwell offering my 3 year old an appointment for Nasal Flu. The text contained a link so I was able to book the appointment electronically at a time/date which was convenient without needing to phone the practice. Super service!
Visited September 2022
Roundwell Medical Centre has not yet replied.