Roundwell Medical Centre
25 Doctor Torrens Way, Costessey, Norwich, Norfolk, NR5 0GBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing practice Nurse
Rated 5 stars out of 5
by Helen - Posted on 16 August 2024
I came for my ladies 3 yearly procedure unable to stipulate the word on the website yesterday 15.8.24 such a bubbly lovely nurse, she put me straight at ease with her warm personality she was so gentle and such a genuine person. I hope she stays at the surgery, the reception staff on duty were so helpful Thank you such a pleasure to attend a medical appointment which such caring and Carasmatic staff
Visited August 2024
Review titled Roundwell Medical Centre
Replied on 30 August 2024
Dear Helen Thank you for your very positive feedback with regard to the Practice Nurse that you seen recently. We appreciate your comments and thank you for sharing your experience with us. Your feedback has been shared with the Practice Nurse and the wider practice team. Many thanks Frances McKenzie Business Manager
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Review titled Reception very helpful.
Rated 4 stars out of 5
by Stewart Palgrave - Posted on 11 August 2024
On two occasions now I have requested help from reception and they could not of been more helpful and my issues were promptly sorted out.Reading other reviews I half expected a bad experience,when visiting my doctor last week.But all went well and I was not left waiting to see doctor as is much the case these days.Thanks reception.Top marks
Visited August 2024
Review titled Roundwell Medical Centre
Replied on 30 August 2024
Dear Mr Palgrave Thank you for your positive feedback about the helpfulness of our Reception Team. We appreciate you taking the time to share your experience with us. Your feedback will be shared with the Practice teams. Kind Regards Frances McKenzie Business Manager
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Review titled Great practice nurse
Rated 5 stars out of 5
by Hels bels - Posted on 31 August 2024
I came to see Nurse R, super efficient, caring and really put me at ease, such a good experience. It’s super hard to get through for appointments but I really like the call back system when your in the queue it’s easy to use and you don’t have to hold listening to the music and voice overs this made my experience so much easier
Visited August 2024
Review titled Roundwell Medical Centre
Replied on 02 September 2024
Dear Patient Thank you for your positive feedback, both for Nurse R and also regarding the call back facility on the telephone. Your feedback will be shared with the team and we appreciate you taking the time to share your experience with us. Many thanks Frances McKenzie Business Manager
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Review titled Brilliant GP surgery, thank you
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2024
I just wanted to take the time to say a big thank you to Roundwell GP practice. I have been with Roundwell since you opened many years ago and never had any issues and have always been happy with the service for myself and my daughter. However in the last year I have really seen what a great surgery you are. I have recently given birth to another daughter and my pregnancy was 9 months of hell, from suffering with constant sick, to the high levels of anxiety I experienced due to a previous loss and many complications in this pregnancy. Although I was mainly led by the consultant at the hospital, I had to visit the GP many times during my pregnancy and not once did I struggle to get an appointment and each time was met with kind, caring, and empathetic staff- this being from the reception team on the phones, to the GP's and Physician Associate, to the practice nurses and HCAs taking my bloods. Since having my baby the excellent care has continued and I have felt cared for during appointments with both GPs I have seen since giving birth being extremely kind and caring and going above and beyond during consultations to take the time to ask about my mental well being and not just the issue I presented with. The GP who carried out my babies 8 week check was phenomenal and showed a real interest in myself and my baby. I felt at ease and that nothing was too much trouble for her and got the sense she really cared. I have felt high levels of anxiety during this pregnancy and since giving birth, but the staff at this surgery have really made me feel at ease each time I have had contact, so thank you. I just wanted to pass on this feedback as I know often it is just the negatives we hear, but I feel on this occasion the surgery and its staff should be praised. Thank you
Visited August 2024
Review titled Roundwell Medical Centre
Replied on 30 August 2024
Dear Patient Thank you for your positive comments regarding the staff at the Medical Practice. We appreciate you taking the time to share your experience with us and we are glad that you found all the staff to be helpful, caring and kind. Your feedback has been shared with all the practice team. Thank you Frances McKenzie Business Manager
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Review titled Fantastic doctors!
Rated 4 stars out of 5
by Jennifer Hart - Posted on 07 May 2024
My daughter was seen this morning by Dr a. He was wonderful. He spoke to her so kindly and without making her feel silly or small. He was incredibly reassuring. A really magnificent Dr.
Visited May 2024
Roundwell Medical Centre has not yet replied.
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Review titled I cannot recommend an organisation which I cannot access
Rated 2 stars out of 5
by MRS MARION BRACE - Posted on 15 March 2024
Tried to contact surgery for advice this morning. Held on for over an hour then was told no appts left, phone back Monday(!) or ask 111. Phoned 111 and was told to book blood test and ECG before further advice. Once again held for a long time, gave up and tried later. Even longer wait this time( no. 7 in queue which never moved so gave up). Tried later, this time even longer wait so gave up altogether. Whatever is going on. Luckily not urgent but very upsetting. No transport or would have come in person. Could there not have been some message saying that there was a problem.
Visited March 2024
Roundwell Medical Centre has not yet replied.
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Review titled Impossible to register
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
This practice uses the most user-unfriendly registration form. It is the archetypal “computer says no”. I provided the correct information that I was new to the UK but I have now had 2 follow-ups saying I have to give them a previous GP in the UK!!! And now I have read the reviews, I think this will not be the practice for me!
Visited March 2024
Roundwell Medical Centre has not yet replied.
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Review titled Dreadful
Rated 1 star out of 5
by Matt - Posted on 06 February 2024
After finally getting a appointment for the first time in 5 years, I was pleasantly surprised to be seen on time. That's the only positive. The GP said to me after 2 minutes of pretending to care" what do you want me to do" . Finally got a prescription and told it will be ready to collect after 5pm. Arrived at the pharmacy at 5.15 pm to be told nothing had been sent over. Complete waste of a day. Not fit for purpose. Minus 100/10.
Visited February 2024
Roundwell Medical Centre has not yet replied.
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Review titled Dreadful practice
Rated 1 star out of 5
by Donna - Posted on 17 January 2024
Called today due to receiving a text message saying that one of the medications I take is being taken off my repeat prescription list due to the fact I can buy it from a chemist I spoke to a lady on prescription line to explain that the medication was not prescribed for hayfever as stated in the text message but for rhinitis and that I needed this medication her reply was it makes no difference they cannot prescribe it I had to buy it I explained I do not have the means to do this and was told I need to speak to the doctor to which I replied with could I please make an appoint to see/speak to a doctor then please the blunt reply was no we donot do pre bookable appointments anymore not over the phone nor can you book them with there system online you have to call at 8am in the morning it’s a complete joke my daughter has been trying to do this for the last month and still has not been able to get an appointment as yet all all she has managed to get a phone bill for being on hold for well over a hour at a time to get to number 1 in the que only to be cut off to phone back que again to be told no more appointments go to walk in centre so I don’t hold out much hope for me trying to get an appointment to try and sort out about getting the medication I need prescribed and the dosage upped this practice used to be so good and looked after it’s patients especially patients with disabilities and mental health illnesses like me who have to arrange to have someone accompany them but it has now gone so down hill very rude and very sharp receptionists who talk down to you like your nothing and getting an appointment is near on impossible at this practice
Visited January 2024
Roundwell Medical Centre has not yet replied.
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Review titled No bookable appointmentd
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
This surgery does not provide bookable appointments which does not work for working people. I have tried for 2 weeks to get and on the day appointment. This surgery is not meeting patients expectations on any level
Visited October 2023
Roundwell Medical Centre has not yet replied.