Rosegrove Surgery
225-227 Gannow Lane, Burnley, Lancashire, BB12 6HYContact details and opening times
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Reviews
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Review titled Find somewhere else instead
Rated 1 star out of 5
by Minnie - Posted on 06 September 2024
Rang this morning at 8am and I was 7th in the queue. When I got through surprise surprise no appointments left (was there even any appointments to be had). The receptionist asked me what the problem was and I was told "well you can have a call back on Wednesday" if you want. What use is that if I am calling on Friday and I am in pain. So I am expected to wait 5 days for a call back when I have already been in pain for days and it is getting worse. Maybe I should have gone urgent care instead. at least I would have got seen there today and not have to wait almost a week for a telephone call. Pathetic !!!!
Visited September 2024
Rosegrove Surgery has not yet replied.
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Review titled Gone downhill
Rated 2 stars out of 5
by Anonymous - Posted on 28 August 2024
Just received a text to book a flu jab appointment tried to book a date and time non available? Always have a fight on my hands if i try to book blood test for my wife that she needs every three months. If your are lucky enough to get an appointment there is never anyone in the waiting area just a large number of staff knocking about, and now they are taking on new patients! can't even cope with the ones they have now, so god help us if we need to see someone.
Visited August 2024
Rosegrove Surgery has not yet replied.
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Review titled Terrible Practice
Rated 1 star out of 5
by Babybobble - Posted on 26 May 2024
My daughter rang the surgery on 21/02/2024 and asked for an appointment for the whooping cough vaccination as she was 20 weeks preganant, she was told that there were not any appointments but the receptionist said she could go to St Peters, he asked her to hold on and when he returned he said an appointment was available on Saturday 25/05/2024. My daughter works 12hr nights from 9pm to 9.30 am but she was more than willing to take the appointment so it was booked. On Saturday morning she tried to catch a couple of hours sleep before the appointment only to be called by St Peters at 10.40am to be told that the appointment was cancelled as St Peters do not do vaccinations on weekends or out of hours, I was really cross especially as she keeps being told to go to her GP as they have a duty of care. There is not any duty of care at this surgery.
Visited May 2024
Rosegrove Surgery has not yet replied.
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Review titled Poor service
Rated 3 stars out of 5
by Anonymous - Posted on 20 May 2024
I was informed that I need appointments for B12 injections. The receptionist told me on Monday 13th May that I would receive a call on 15th May to provide me with the dates. No call was received. I visited on the same day only to be told by the receptionist that no appointments with the nurse were available and I had to wait for a cancellation. I was informed that I would receive a call on 17th May or 20th May. Again no call received. I contacted again and was told nurse wasn't in work and next time she was in would be 23rd May but receptionist was off that day so I have to ring in and liaise with nurse myself. This is very poor service for appointments and not calling patients when promised is just rude.
Visited May 2024
Rosegrove Surgery has not yet replied.
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Review titled Poor feedback
Rated 2 stars out of 5
by Anonymous - Posted on 06 January 2024
Having had blood tests for low B12 following a previous low test result and advice to take multivitamins, I rang to obtain new results. I was both shocked and disappointed to be told by a receptionist that my levels had increased slightly and were in the normal range and she advised no further tests required and I should keep taking multivitamins. Since when was it a Receptionist role to give medical advice, I would have expected a call from a qualified GP. I'm now raking b12 tablets but no idea if this is correct.
Visited November 2023
Rosegrove Surgery has not yet replied.
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Review titled good practice but they mess my prescritpion up
Rated 4 stars out of 5
by boris john mc tavish - Posted on 25 July 2023
everytime i order all my tablets yous always miss my pain killers & they are 1 of my main tablets & it gets me really wound up because i have to do all again so sort that out & i will be happy
Visited July 2023
Rosegrove Surgery has not yet replied.
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Review titled Great practice lovely staff
Rated 5 stars out of 5
by S hargreaves - Posted on 23 November 2022
Even though the nhs is under a lot of strain at the moment, the staff at this practice are always helpful and go the extra mile. Best thing I ever did was change to this surgery
Visited November 2022
Rosegrove Surgery has not yet replied.