Rock Healthcare Limited
22 Derby Way, Bury, Lancashire, BL9 0NJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Rock Healthcare Limited.
Reviews
-
Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2023
Having recently given birth via C section and experiencing some post surgery bowel and urinary problems, I contacted the surgery and was re-directed to 111 for care. Having assessed me, 111 sent information through to the practice on the urgency of my condition which was greeted with a response of ‘we still have no appointments, they can’t dictate to us’. I was able to make contact the following morning and had a phone appointment where a prescription was given but by this stage my condition had worsened and the prescription given actually made the illness worse. This would have been picked up on a visual/ physical examination. This led to me re-engaging with 111 and attending A&E for urgent treatment. This could have been avoided had I been seen initially and been seen and examined face to face. I am loathe to leave this review as I am fully aware of the difficulties that GPs are currently facing and hate to be in a position where I need to criticise the service but the level of care I experienced was such that myself and my family were extremely worried about what the consequences of my condition may have been.
Visited February 2023
Review titled Rock Healthcare Limited
Replied on 13 September 2023
Thank you for your feedback on the website, We have since made changes to various areas of the practice over the past few months since I have commenced at the surgery. I do hope you have seen a significant improvement. Please accept our apologies for any upset this may have caused prior to my response. We are looking to restart our PPG and if you would like to join us please do not hesitate to contact the practice at gmicb-bu.rockhealthcare@nhs.net for the dates of the meetings as we would value your support and input. Regards Miss Sharon Smith - Practice Manager
-
Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2023
High turnover of doctors, high use of locums at this Practice, so no continuity of care, poor service. Avoid.
Visited February 2023
Review titled Rock Healthcare Limited
Replied on 13 September 2023
Thank you for your feedback on the website, We have since made changes to various areas of the practice over the past few months since I have commenced at the surgery. I do hope you have seen a significant improvement. Please accept our apologies for any upset this may have caused prior to my response. We are looking to restart our PPG and if you would like to join us please do not hesitate to contact the practice at gmicb-bu.rockhealthcare@nhs.net for the dates of the meetings as we would value your support and input. Regards Miss Sharon Smith - Practice Manager
-
Review titled Absolutely shocking practise, the worst!
Rated 1 star out of 5
by J Richards - Posted on 30 January 2023
Has got to be the worst practise in Bury, if i could leave zero stars i would. Receptionists are rude. Doctors don't bother ringing for pre scheduled telephone appointments, they just don't call at all. Even trying to get through to them at "quiet times" will take usually an hour thats if you manage to get through at all and they don't cut you off after an hour waiting. Trying to get an appointment even with a baby is an absolute joke and if you do manage by miracle to get to see or speak to a doctor, you never see or speak to the same doctor again. Hospital referrals have been "lost" and to top it off my medical records have been updated incorrectly. Avoid like the plague!
Visited January 2023
Review titled Rock Healthcare Limited
Replied on 02 February 2023
Thank you for your feedback. I am sorry that you have had a bad experience at Rock Healthcare. Our GP's contact all patients on the day of their appointment however there are times when they can't get through. Please contact us to check we have the correct telephone number on your record. I am more than happy to look into the other issues you have experienced to see what went wrong and how we can best ensure these things don't happen in future. Please ask to speak to the Practice Manager if you would like us to investigate this further.