ROBY MEDICAL CENTRE
Nutgrove Villa, Westmorland Road, Huyton, Liverpool, L36 6GAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good practice
Rated 5 stars out of 5
by kenneth james - Posted on 20 April 2023
Good all round staff Receptionists polite and respectful .Medical team all good at what they do .Very good all round practice
Visited March 2023
Review titled ROBY MEDICAL CENTRE
Replied on 24 April 2023
Dear Kenneth, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
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Review titled What a fantastic Turnaround
Rated 5 stars out of 5
by Paul Grimes - Posted on 29 March 2023
Since this practice has been taken over, it has improved tremendously. All the staff are really happy to help and do whatever they can for you. You are all amazing. Thank you so much
Visited March 2023
Review titled ROBY MEDICAL CENTRE
Replied on 24 April 2023
Dear Paul, Thank you for your feedback, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
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Review titled Lovely experience
Rated 5 stars out of 5
by Mary Sheila - Posted on 02 March 2023
Very good doctor, kind, caring, patient. Did not rush me and gave me a full experience. I would recommend the practice.
Visited March 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 March 2023
Dear Mary, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by kenneth james - Posted on 27 February 2023
The Roby Medical practice under extreme difficulties have been excellent informing patients regularly on their ongoing problems I would also like to praise the medical staff for their care and professional way they carry out their duties
Visited February 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 March 2023
Dear Kenneth, Thank you for your feedback, the staff are working hard to ensure they are able to meet the needs of all our patients. Communicating with our patients will continue to remain our highest priority. Kind regards, Erika Howell Managing Partner
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Review titled Caring and kind staff
Rated 5 stars out of 5
by Shannon - Posted on 28 February 2023
I’ve seen many changes in the practice since the changes of owners however the changes are refreshing and exactly what is needed in the NHS. All the staff are caring and kind and nothing seems to be too much for this practice. Service really is delivered with a smile and it’s genuine
Visited February 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 March 2023
Dear Shannon, Thank you for your feedback regarding the practice, we are working hard to listen to the patients and make changes that benefit our patients! I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
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Review titled Like stepping back in time!
Rated 5 stars out of 5
by Marjorie Reynolds - Posted on 27 February 2023
As soon as you walk in to the surgery you are greeted with a smile and asked how they can help. You can even now book an appointment in advance as well as ringing at 8am if it is an emergency. Since the new team took over I honestly cannot say they have let either myself or husband down with the care we have received. Also I have been invited to every ppi meeting to be kept up to date with all the information as to where and what the practice is up to after a very difficult start. To be honest I never knew anything about a ppi group until this team of professionals took oner. I find it so gratifying to be spoken to at these meetings and kept up to date and given the chance to speak on any issues. Not only would I recommend this surgery I already have. I would follow this surgery in the future no matter where they eventually settle as all I have received is a service where I am welcomed and supported in any way that is needed. Every issue I have ever brought up has been acted upon immediately in a courteous, timely manner. It treats me as a patient and not a nuisance.
Visited February 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 March 2023
Dear Marjorie, Thank you for your kind words and ongoing support to the practice, we are pleased that you have found the changes to be positive and supportive to help you and your husband get the care you need. Kind regards, Erika Howell Managing Partner
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Review titled Amazing service and with a smile
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2023
I joined this practice last year and until recently have not needed to use the practice. I have unfortunately needed to attend the practice several times in the month of February due to an ongoing and quickly changing health problem. I have rang on the day and been able to have a face to face appointment and also book in advance. I had some urgent results returned and had a telephone call, due to my specific needs and feeling a bit overwhelmed I was then invited to the practice to discuss further and offered more reassurance. 4 face to face appointments in one week! On joining I had a new patient review and I’ve seen several members of the team all of whom I have to say are professional, polite and most importantly make you feel listened to. Plus the reception staff are friendly and you can even have a little joke with them. The nhs is getting a lot of bad hype at the minute but we all need to remember the small local practices who work tirelessly everyday for the local patients and fight to keep the practice owned by local people that want to do the right thing by the patients. The only ask I have is can we have a television in the waiting room, it’s always nice to have something to watch? The training doctors are very nice and I’ve seen one of them twice they have lots of time for me and it was nice to hear someone else on the waiting room saying how much the practice has changed and improved. Well done team Roby it is a pleasure to be your patient and I proudly tell everyone that you’re my doctors and you’re doing such good things for the patients. If you need a GP practice I recommend this one.
Visited February 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 March 2023
Dear Patient, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
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Review titled Recent meeting
Rated 5 stars out of 5
by Elizabeth and Brian Snelham - Posted on 28 February 2023
The meeting was very informative The move to Gresford would have been ideal but under the circumstances you have made the correct decision We are entirely happy with the practice and wish you all well for the future Kind regards Elizabeth and Brian
Visited February 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 March 2023
Dear Elizabeth and Brian, Thank you for your ongoing support as PPG members, we are continuing our efforts to secure premises in the Roby area but in the meantime we will remain at Nutgrove and we welcome feedback related to the practice and how we can support patients with accessing the practice. Kind regards, Erika Howell Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by ann currie - Posted on 27 February 2023
VERY satisfied as to how quick my appointment was available when I called (next day). I felt at ease when examined - discussed meds and was well informed about my condition. Will be referred to hospital.
Visited February 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 March 2023
Dear Ann, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
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Review titled Happy New Patient
Rated 5 stars out of 5
by Brodie Galvin-Noon - Posted on 12 January 2023
I have recently registered me and my son at the practice. I am so happy I made the move all staff are very helpful, I have managed to book appointments when needed for my son. I have seen 2 of doctors on separate occasions both are very thorough. I highly recommend this practice.
Visited January 2023
Review titled ROBY MEDICAL CENTRE
Replied on 19 January 2023
Dear Brodie Thank you for your positive feedback, I will ensure your kind words are passed on to the team. Many thanks Lexie McComasky Practice Manager