Rivington Way Surgery
Phoenix Way, Ince, Wigan, Lancashire, WN3 4NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good communication offered
Rated 5 stars out of 5
by Mug - Posted on 04 September 2024
An appointment was made and carried out in good time without much of a wait.Managed to have a conversation with doctor, detailing my health being results which had been obtained and how I should take my medication.Will have another discussion on the outcome again in time.
Visited September 2024
Rivington Way Surgery has not yet replied.
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Review titled Great Doctor's
Rated 5 stars out of 5
by Micheala Maas - Posted on 06 September 2024
I have made a telephone appointment on line then been asked to come into the surgery and both experiences were great. The doctor listened and communicated extremely well and his diagnosis has helped me a lot
Visited September 2024
Rivington Way Surgery has not yet replied.
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Review titled Credit where credit is due
Rated 4 stars out of 5
by Darren - Posted on 08 August 2024
The recent telephone consultation I had with the doctor was professional informative and friendly thank-you.
Visited August 2024
Rivington Way Surgery has not yet replied.
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Review titled Excellent service at the practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2024
our nurse goes above and beyond to help me out ,she ordered me a prescription and got a telephone appointment with the gp who was so understanding and helpful.
Visited July 2024
Rivington Way Surgery has not yet replied.
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Review titled Poor
Rated 3 stars out of 5
by Angela - Posted on 13 July 2024
Was expecting telephone consultation, contacted surgery 3 times and was told I was still on the list for a consultation. On checking app it stated I had missed my consultation and message was left, message was on land line, this wasat 14.30 ,which I never use for consultation, it's always my mobile, as I was not in my home I would never receive consultation .Why was I still told even at 1700 hours I was still on the list for a consultation?
Visited July 2024
Review titled Rivington Way Surgery
Replied on 16 July 2024
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you urgently contact the surgery on 01942 481120 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Our staff are busy dealing with hundreds of calls daily. Patients can also email us if there are delays on the phone. Please contact the surgery with your name and contact details to allow us to investigate further.
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Review titled By phone only
Rated 3 stars out of 5
by Sheila Fogg - Posted on 14 July 2024
Missed 2 calls on the mobile phone and one on the house phone that didn't register and no record of it. As for the mobile phone had the phone by my side I can only think that the signal had gone down as it does on many occasions. Resulting in appt missed. I did ring the reception and I asked if the doctor could be sent a message to ring me again while the phone was in my hand unfortunately I didn't get another call. It would be better to have the appt at the surgery to avoid this happening again. My symptoms need to be looked at in person anyway. I have booked another telephone appt but would appreciate a call back to ask me to visit the surgery.
Visited July 2024
Review titled Rivington Way Surgery
Replied on 16 July 2024
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you urgently contact the surgery on 01942 481120 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Our staff are busy dealing with hundreds of calls daily. Patients can also email us if there are delays on the phone. Please contact the surgery with your name and contact details to allow us to investigate further.
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Review titled Amazing surgery
Rated 5 stars out of 5
by Lyndsey Hughes - Posted on 06 July 2024
From the receptionists answering my initial call and directing me with who I need to see or speak to to the doctors appointments face to face or telephone I honestly cannot fault this practice. I am treated as a person and not a number and most importantly I feel heard and listened to. The doctors, nurses and other staff do an amazing job
Visited July 2024
Review titled Rivington Way Surgery
Replied on 16 July 2024
Many thanks for your positive feedback, i will feed this back to the reception staff and GP. Kind regards
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Review titled Tel appointment
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2024
Took 8 failed attempts to get through, told (by text) to expect a call between 10:30 and 12:30 (which puts you on edge not to miss it). I actually got a call at 6:30pm. Also, Dr was not familiar with my treatment (which was approved by another Dr, Diabetes UK (the main charity for Diabetes) and the Government - weight loss injections) he's put me on half the dose I am meant to be on, told me he might have to discontinue my treatment and is now having to go for advice from a Pharmacist. It's left me off worse than when I started and caused a lot of unnecessary worry and upset.
Visited June 2024
Review titled Rivington Way Surgery
Replied on 16 July 2024
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you urgently contact the surgery on 01942 481120 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Our staff are busy dealing with hundreds of calls daily. Patients can also email us if there are delays on the phone. Please contact the surgery with your name and contact details to allow us to investigate further.
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Review titled Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 29 July 2024
Doctor and nurse are professional, kind and caring. They gave detailed health advice and arrange the next appointment/blood test for me at the same time. The reception is nice and helpful to explain what should I do next. I am appreciate to their great services.
Visited July 2023
Rivington Way Surgery has not yet replied.
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Review titled Not to good
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Today 19/6/2023 i just wanted to renew my presciption but i could not get through on the phone!? it was always engaged 825961 or 557744 i could not get on line either.
Visited June 2023
Review titled Rivington Way Surgery
Replied on 23 June 2023
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you urgently contact the surgery on 01942 481120 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Our staff are busy dealing with hundreds of calls daily. Patients can also email us if there are delays on the phone. Please contact the surgery with your name and contact details to allow us to investigate further.