Riverside Health Centre
Riverside Walk, Retford, Nottinghamshire, DN22 6FBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Never Answer The Phone
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
I have attempted to contact the surgery several times and i have been left on hold or in a que for over 1 hour. The excuse was they were busy, however other surgeries manage to answer the phone promptly.
Visited April 2023
Review titled Riverside Health Centre
Replied on 13 April 2023
Good morning, thank you for taking the time to visit this page and leave a review. General Practice continues to remain under pressure and therefore I would acknowledge that we are very busy, however this is not an excuse this is a factual statement. I would be very interested to explore your frustrations further as we have been monitoring our incoming calls very closely and the average wait time is between 2 and 8 minutes depending on the time of day. We are always extremely busy in a morning and we also find Mondays and Fridays are our busiest days. I am quite sure all other surgeries in Bassetlaw are facing the same issues in respect of call volumes and I would interested to discuss your findings with you. If you would like to contact the surgery on nnicb-bassetlaw.riversidehealthcentre@nhs.net with your name, contact details and details of your recent attempts to contact the surgery we will investigate your concerns. Kind regards, Alison, Practice Manager
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Review titled Possative appointment
Rated 5 stars out of 5
by Sarah Richardson - Posted on 12 February 2023
The Dr gave me verbal reassurance and a print out copy summary of my recent consultation with a specialist. I had three other topics that I wanted to discuss, (some arising before COVID 19) we managed to cover them all to my satisfaction and fairly quickly, even giving time to a minor procedure "while I waited", rather than having to make another appointment. Very pleased! On the way out I raised a couple of questions with the receptionist, who also responded quickly and efficiently. Such a good experience it deserves sharing. Thank you.
Visited February 2023
Review titled Riverside Health Centre
Replied on 13 February 2023
Good afternoon Sarah, thank you very much for taking the time to visit this page and leave a comment. We are thrilled to hear you are happy with the service you have received from the team, who are working extremely at this time of unprecedented demand. As our appointments have to managed by time constraints, it is pleasing to hear the doctor had chance to cover your issues during your appointment. Additional I am delighted to hear that the receptionist was also able to respond to your questions and ensure you had all the information you needed. At Riverside Health Partnership, we are grateful for any patient feedback, both positive and negative. All patient feedback is taken seriously and this is always discussed with the wider team. Your thanks will be passed on to the whole team. Many thanks for your kind words. Best wishes Alison, Practice Manager
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Review titled Triarge and diagnosis
Rated 5 stars out of 5
by Hargrave Ann - Posted on 10 February 2023
Called in to Gringley surgery at 1pm, receptionist triaged me and I had a text requesting photographs within 15 minutes. I took a couple of pictures which I sent immediately, Dr A called me within 10 minutes of receiving pictures with a diagnosis and has organised tablets and a blood test. Excellent service and very quick. Thank you very much to all involved. Great service.
Visited February 2023
Review titled Riverside Health Centre
Replied on 13 February 2023
Good afternoon Ann, thank you very much for taking the time to visit this page and leave a comment. We are thrilled to hear you were dealt with promptly and efficiently during your recent contact with the team at Gringley. It is good to see that use of technology helped to expedite the process for you in terms of sending in photographic images which could be reviewed by the doctor. At Riverside Health Partnership, we are grateful for any patient feedback, both positive and negative. All patient feedback is taken seriously and this is always discussed with the wider team. Your thanks will be passed on to the whole team. Many thanks for your kind words. Best wishes Alison, Practice Manager
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Review titled Advanced Nurse Practitioner - LP
Rated 5 stars out of 5
by Lindsay (with an ‘A’)! - Posted on 30 January 2023
I have been suffering from severe post Covid symptoms for nearly 4 months and managed to obtain a same day appointment today, first on the phone and then in person. I have seen LP several times previously and on every occasion, I have been impressed. She is extremely personable yet remains to consummate professional. She is knowledgeable, confident, decisive and pragmatic. Yet again, I have left the surgery, confident with her diagnosis which, sadly is not always the case with other health care professionals within this practice. Quite simply, LP is delightful and Riverside Surgeries are made significantly better for having her in the team!
Visited January 2023
Review titled Riverside Health Centre
Replied on 31 January 2023
Good morning, thank you very much for taking the time to visit this page and leave your feedback. It is always helpful to receive patient feedback whether this be positive or where a patient may have a concern about the care they have received. In this particular instance, I feel that this was written with true appreciation for Lindsay and I can confirm this has been shared with her directly. We do discuss all patient feedback with the wider team and ensure any learning is actioned. Lindsay is a very valued member of our clinical team and we appreciate all her skills and expertise. I am delighted to read that you have been well looked after and have been involved in your care. Thank you again for your lovely comments, it means the world to us when we are facing such high demand in the NHS at this moment in time. Best wishes Alison, Practice Manager
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Review titled Excellent service
Rated 4 stars out of 5
by Sara Talbot - Posted on 31 January 2023
Called into the surgery in person at 8.15am, receptionist helpful, added my daughter's name to the triage list. I received a triage call around 10am and then had a face to face appointment at 11.30am that same day. The GP we saw was very kind, caring and took a great deal of time with my daughter. Everyone I dealt with was professional and kind. Thank you for such a fantastic service in such difficult times.
Visited January 2023
Review titled Riverside Health Centre
Replied on 31 January 2023
Good afternoon Sara, thank you very much for taking the time to visit this page and leave a comment. We are thrilled to hear you are happy with the service you have received from the team, who are working extremely at this time of unprecedented demand. At Riverside Health Partnership, we are grateful for any patient feedback, both positive and negative. All patient feedback is taken seriously and this is always discussed with the wider team. Your thanks will be passed on to the whole team. Many thanks for your kind words. Best wishes Alison, Practice Manager
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Review titled When we really needed them they were there for us
Rated 5 stars out of 5
by Vanessa A - Posted on 28 December 2022
First day after christmas break we both needed urgent treatment for chest n sinus infection got through to surgery very quickly then a nurse practitioner called back within the hour then by 10am we had our medication cannot thank everyone enough
Visited December 2022
Review titled Riverside Health Centre
Replied on 03 January 2023
Good morning Vanessa, thank you for taking the time to visit this site and leave a review. At Riverside Health Partnership, we strive to deliver a high standard of patient care at all times and I delighted to read that we achieved this on your recent visit to the surgery. As you will be aware, the NHS is under incredible pressure at the moment and certainly in general practice, we are experiencing demand like we have never had before. Despite this, the whole team is working incredibly hard to ensure all our patients receive the care they expect. Firstly I am sorry to read you have been unwell, however, I am pleased you had good interaction with the team and I will certainly pass on your kind words. We appreciate all patient feedback and this is discussed with the wider team. Thank you again and I hope you have a happy and healthy 2023. Best wishes Alison, Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Chris Carnall - Posted on 07 October 2022
I was able to obtain both a telephone consultation and an "in person" consultation on the same day that I rang the practice. All the staff I spoke with were excellent. The Doctor was extremely thorough and considerate and was careful to explain clearly what he proposed to do and why. He ensured that I had every opportunity to ask questions and reassured me about my concerns. He explained what the next steps would be and was patient and thoughtful throughout. Overall, an excellent experience.
Visited October 2022
Review titled Riverside Health Centre
Replied on 10 October 2022
Good afternoon Chris, thank you very much for taking the time to visit this page and leave such a lovely review. At Riverside, we strive to deliver a high standard of patient care and I am delighted to read that you have been well looked after during your recent contact with the practice. At times of high demand, we aim to deliver the most appropriate and chosen method of care for all of patients and I am pleased to read we have met your expectations and you were dealt with in a thorough and considerate manner. We take all patient feedback seriously and this is discussed with the whole team as part of our service development. Thank you again for your lovely comments. Kind regards Alison, Practice Manager